Im a H&M fan! Always seem to find something here at reasonable prices!
Josh H.
Place rating: 1 Kent, WA
Worst customer service. They have about 5 employees putting clothes back on the rack and one cashier. The wait in line is 15 minutes plus, the poor guy said he’s been at the cash register five hours straight. Ridiculous, put the clothes away when you close in 20 minutes and worry about the customers in the store right now. It’s called priorities.
Victoria S.
Place rating: 4 Bellevue, WA
I stopped by today to pick up a sweater for my partners dad. In the process, I had already stopped at four or five stores with each telling me sweaters had not yet arrives. H&M was my last resort before throwing in the white flag. The staff was charming and helpful. It had been a long day and they not only offered opinions, but seem genuinely interested in my day. The staff made the experience memorable. In the end, I found a sweater from their higher end line and I am looking forward to giving it as a present.
Kate B.
Place rating: 3 Seattle, WA
I only shop at H&M occasionally, as I do not wear their clothes. The last time I came in, I was looking for gifts for my partner’s little sister. This location was huge and while the front was well-organized, the further back you went the messier and crazier it got. I found random spare shirts, skirts, etc. that were obviously misplaced and couldn’t find the original spot where they were located so that I could get the correct size. There were hardly any people working in the store. The only people I noticed were the ones at the front at the cashier. As for the clothes itself, I can’t really comment since I haven’t worn it. It seems to be to be Forever 21 prices and quality. They have cute items but don’t expect them to hold up for a while.
Jessica S.
Place rating: 2 Kirkland, WA
People love H&M but I am not one of them. This location feels cluttered and messy, hard to see what’s worth looking at — nothing draws you in. The prices are cheap, but the clothing looks cheaper and often shopworn to boot — on my most recent visit I saw more sweaters with pulls than without. The lines are long and there isn’t much in the way of sales help. I’ll never understand why this store is always jammed full; there’s nothing about it that is worth fighting the crowd for.
Ann B.
Place rating: 3 Lynnwood, WA
I like H&M clothes. I do a lot of shopping here. I would give a credit to this brand for their nice designs & reasonable prices. However, I agree with most of reviewers on here about their not good customer services. I suppose almost American business owners offer their good quality services. The point is if any H&M executives care about customers’ reviews in this Unilocal and respond with their improvement.
Alyssa D.
Place rating: 1 Lynnwood, WA
One word– RUDE. The cashier didn’t even acknowledge my existence and threw my bag on the counter towards me after my purchase. I Like the clothes but because of my experience tonight I will NEVER shop there again. Zero stars if Unilocal would let me.
Chet R.
Place rating: 2 Kenmore, WA
Horrible experience. Employees seem to forget stores such as H&M are retail. Hey, you sell clothes and accessories. No one seemed interested in helping or even tried. Fitting rooms looked more like a storage area and were not clean. Floors were horribly dirty and dusty. Need to try to reach a store by phone? Impossible. Only a CS center that can’t help tell you if certain items are at a particular store or not. I suppose that’s why t-shirts are $ 6
Jaymee M.
Place rating: 2 Everett, WA
I don’t get it. Every time I walk in here it’s so scrambled and there is no flow to the store. It’s almost like Ross, dig if you want to find something good. No thanks. Employees do not seem to want to help you at all. I guess I shouldn’t be surprised at that though when it is all teenagers and 20 somethings. Prices are reasonable but I honestly can’t find a lot that I am in love with there.
Serena S.
Place rating: 4 Seattle, WA
This H&M Location is brand new. It’s in Alderwood Mall, which makes it a perfect stop on a shopping trip! Like the other H&M stores, it’s light and bright. It’s pretty large, and is divided into sections, which makes it easy to find the appropriate department in which to shop. The racks were well stocked, and the store was bustling with activities. It’s a good H&M location!