Tom’s Taxi

Snowy weather aside, should not have to wait more than AN HOUR for a taxi — especially when one was promised within 10 minutes. Just be honest about the wait time, Dispatcher.

They are an ok 3 star taxi service. Their cabs arent new but still acceptable. They arrived in less than 5 minutes to pick me up. The reason I gave it an extra star to 4 stars was because I got a very friendly older cab driver who made my drive much more pleasant. So overall I would recommend them.

So glad it’s 2015, where we have über and lyft. No need for dangerous taxi drivers like these guys who hit parked cars and dash away.

The worst sub we ever had. Can you cut the meat any smaller? The pizza was a 3 .this was my second visit and I gave them another chance but it was the food not me.

Do not come to a quiet residential neighborhood in beverly and sit your car and honk for 15 minutes at 6:30 in the morning. Lazy and inconsiderate, that’s what you can expect from «toms taxi of Lynn» (as it says on the side of their van.)

worst fucking service ever. drove by my house at least ten fucking times. called them two fucking times, said theyre amost there. nowhere to be fucking found. thanks, now im fucking late for my interview. 0 stars!!!

The cars are dirty and many drivers have a limited grasp of the English language but what I really hate is the drivers usually have a friend or family member riding with them, which makes me nervous. I also have a problem with being picked up and the cab also picks u other passengers at a different address. I am forced to cram into the vehicle with 2 – 4 other people going to the opposite side of the city. The driver does not use the meter when he crams the cab & charges whatever he wants I can’t believe this is legal.

So far Tom’s has been my go to Taxi to get from Lynn to Logan Airport. I schedule wicked early pickups and they are always on time. It’s been a perfect streak.
Icing on the cake, I called tonight (Christmas Eve!) and was greeted by a very friendly gentleman who took my info and wished me a Merry Christmas.
One star demerit for having older Crown Vic taxis and not taking credit cards.

I cannot describe how awful an experience I had with this company. We called for a taxi after attending a Halloween party and was picked up shortly after 2:30a.m. To my horror later that morning (6 a.m.) I realized that I had left my iPhone in the cab because I had to set it down as the seat belt wasn’t working well and I was struggling to get it to stretch out to go around me (I am thin) to buckle it. The cab driver was young and he had a friend with him in the front seat. I thought this was weird. If I were alone, being a woman, I would not have wanted to get into a cab with two men, I would have felt uneasy and perhaps unsafe. I know for fact that drivers aren’t supposed to have a friend riding along just for the hell of it. Nonetheless, the driver was friendly and all seemed fine. My husband tipped the driver 100% Not 20 or 30, 100% I called immediately in the later morning to report that my iPhone was in the cab. The man that answered was clearly annoyed and was only half listening to me. He gave me a huge run around saying that the kid that had worked wasn’t there, that he’d be in later that day. He also said that the cab was not being driven by anyone else that the driver had brought it home. I kept calling throughout the day and miraculously the cab was actually there and had been checked and the phone was not there. Hmm, really? Well when I checked my phone records, Sprint confirmed that my phone was used within 6 minutes after we exited the cab. Now, I live in Swampscott and there is no freaking way at that hour of the morning, the driver would have picked up another passenger that quickly where that person could have got hold of my phone and start using it??? Since the streets of Swampscott roll up for the evening at 10p. m…I HIGHLY DOUBT IT!!! I was so devastated that my iPhone was gone. All my children’s pictures and videos that can never be replaced and they weren’t backed up, gone. I have been in tears over this and I know that they must have it since it was used so quickly after we exited the taxi and there were charge calls made, etc, all in the wee hours of the morning. I have never been more disgusted. What a horrible thing to do to someone and every call I made to the company (and I made a lot), I talked to SEVERAL people in charge and they were all so unhelpful and down right rude. I just hope that what goes around, comes around and I hope Karma is a psycho bitch! BEWARE of this company and if you do use them, make sure you hold on tight to your valuables…
P. S. I’m planning on filing a report with the police department as well.

I’m not going to go into detail but let me just say I decided to try this place because I needed a cab quick and this company had 2 good reviews. I called and got a rude, impatient man who treated me like I was annoying him; wish I caught his name. I would have hung up and found another company had I not been short on time. The cab arrived around the time I requested and thank God my driver was friendly; that was a relief. The only reason I am giving this company two stars instead of one is because of the driver (wish I had gotten his name, too).
I will not be calling this company again because I never want to speak to that rude man again. Plus, they seemed a little pricey — $ 25 for the same trip that cost me $ 18 with another taxi company.

Tom’s taxi is dependable and typically on time. They are friendly and are honest when it will be more than 5 – 10 minutes for pickup.