Pudgy’s Towing & Auto Repair

Went here to get my tires switched & the service was completed in a timely manner. Would come here again.

Just a quick note to share that they no longer offer towing as a service. Four stars because the guy was nice when he told me that on the phone this morning. Can’t speak to their other services. Again, they do not tow (even though it’s in their name).

I have been going to these guys for years and my parents have been customers for over a decade. Ken is my favorite mechanic here, a really good guy who is patient and down to earth. YEARS of great/​honest service and one miscalculation that really kept me around.
I had a coolant leak but they didn’t notice that it was a two part problem, they replaced the water pump but they failed to notice the small crack in the coolant tank. I was stranded in Woburn two days later after the crack got bigger. You could just tell how bad they felt, they asked me not to drive it and they sent a tow truck since I didn’t have AAA. They didn’t take any more money than the the principal amount it cost them for the tow and then they reduced the labor costs of the actual repair.
Yes it was quite the inconvenience for me but to have a mechanic own up to the mistake is priceless. For the years of great service, I have never felt overcharged and they’ve even deferred services saying something doesn’t need to be done yet. In the case of their mistake, they approached me apologetically, made me respect them more and kept me as a customer.

As others have said, their prices are more reasonable than most others, they are honest, no unnecessary repairs or phantom charges, and their work is high quality, when they fix something, it stays fixed.

On Christmas night while driving home my «check engine» light came on. UGH. I was dreading having to deal with this. The day after Christmas I called Pudgies to see if they by chance had any time to look at my car. They got me in a few hours later, looked at the car and told me my oil was down a little-​filled it up and I picked my car and they didn’t charge me anything for looking at it and putting in some oil. Ken also showed me how to check my oil level from the car’s console. He was very nice and obviously a great guy. He could have told me anything just to make a buck. I was so happy. Also — the woman who answered the phone was very nice both in person and on the phone. I highly recommend Pudgies.

These guys have been around for at least 30 years since I can remember. They have always given excellent service and the prices are VERY reasonable compared to dealerships prices. They don’t try and take your money with any unnecessary repairs. In fact some factory/​dealership recommended services are discouraged by these guys as being excessive and tell you it isn’t necessary.
More than once I was told a service wasn’t necessary that was recommended by the dealership. One service that the dealership was going to charge me around $ 200 for these guys only charged $ 38. This particularly low charge probably isn’t the norm because of the circumstances but they still charge very reasonable prices and provide excellent service. Highly recommended.