Pet Express

BEWARE– I bought my chihuahua here about 2 years ago now. She was discounted to «clearance» (YES, clearance!) because she was the oldest dog in the pet store (⁶⁄₇ months old at the time). She was marked down from $ 2000 to a mere $ 400. I felt compelled to ‘save’ her in a sense. I immediately noticed after purchasing her that she was VERY timid and constantly picking up/​bending and licking her front paws. After doing some research on my chihuahua I found out that she came from one of the worst puppy mills in America (they told me she was from a trusted breeder) and that she had mysteriously broken both of her front paws prior to me purchasing her. Even today she is EXTREMELY timid, especially of men, despite me and my boyfriend loving and caring for her unconditionally. She is also VERY protective of me and often cries whenever I leave her. I love my dog, but PLEASE do not support this unethical and immoral business!

Was very leery about getting a puppy from a pet store. Turned out to be a great move! We have a beautiful «pomimo» who has become the love of our life! We have had him for seven months now –he is healthy, vivacious and loved by all that meet him…

Ron in the fish department is awesome. He’s very knowledgeable and will advise for or against in the best interests of your fish and tank. I only wish the store was closer to where I live. If so, I’d be coming here more often!

Came in here purely for fish, and was walking by the tanks and it splashed, looked up to see what it was– it was a huge red tailed catfish in the smallest little tank. Completely ridiculous and the poor fish is splashing around trying to get out ! Poor thing was miserable.
Usually this store is good about keeping up with the fish (don’t ever get a dog here) but today it was a huge disappointment. Completely inhumane

all i have to say do not get any pet from them they. sold a dog to my husband and the paperwork was not right
i talked to a lawyer and i will go after them no dog or person should get lied to and Bonnie lied the dog was brought back I could of gone to the shelter and get a pour Bret for less than what my husband payed for a mud

So disappointed just have to write a review and share my experience.
I got my puppy at the Saugus location and he came with coupons for discounts on grooming. First time we took him it was free which was great since he was living In that window his whole entire life shitting on himself. They didn’t clip all his toe nails and his hair cut was done very poorly I could have done it myself but he smelled nice and I love him so I didn’t complain it was free. Brought him back for his 50 percent off. Figured could save the cash for the holidays. Business and service is really bad I will never take my puppy here again. I rather pay more money to leave my puppy in the hands of people who do good business that i can trust. waited at the front desk nobody greeted me I had to ask the Petstore cashier and she was really really helpful and sweet. I was going to walk out because i waited so long and I rang their bell four times. The nice girl In the store said she would get them maybe the bell is broken. So I stayed… The bells not broken they just didn’t hear it. Isnt there suppose to be someone sitting in the front anyways?! And then they tell me I don’t exist in the appointment book when I definitely called and made an appointment yesterday. I thought maybe I was mistaken and checked my phone log to make sure I didn’t call the wrong place… nope! Not my mistake. She said I don’t have an appointment that they are booked and then didn’t try to figure out what happened… Or fit me in. Or do anything to fix their mistake. Bad business. No thanks. Screw the coupons I will go somewhere else. Waste of time and gas. I wouldn’t leave my dog with people who can’t even take an appointment and write it in the book or that can’t even count to make sure they clipped all the nails.

I purchased my puppy Aug 3^rd from PetExpress in Saugus. I find the employees to be extremely robotic and condecending. My puppy had many problems starting the 2^nd day after purchase when we took her for her free well visit. From there it was all downhill. She ended up w/​upper respiratory infection, giardiasis, ear infection and conjunctivitis. We almost lost her as she dropped to 1.8 lbs from 2 lbs when purchased. She spent a full of observation at the animal hospital 5 days after purchase. I spent $ 400 on vet bills and medications. The pet health warranty contract so far has been a waste of my time and energy. I submitted all bills and diagnoses from vet and am still waiting for reimbursement 4 mo later. Each time I called for an update, the INS person stated they needed more info, yet I was never contacted by them. The deal was each time I called inquiring, I guess meant waiting an additional 6 – 8 wkks for reimbursement… really??? I finally got the Lynn store mgr involved. She seems to be Very helpful but still no ck for reimbursement. I’m waiting for a call back from her today w/​an update. I truly believe that the INS company hopes the consumer stops calling and just goes away. The wait has been absolutely ridiculous and if I do get a reimbursement ck it will probably be for less than $ 100 as I have been told they only reimburse for medication. My puppy is now flourishing in a loving home, but no thanks to Pet Express. Even when I tried to track down the breeder, I was told that they don’t have phone numbers on file. I tried googling the breeder through the paperwork I was given, but to no avail. It was stressful and a constant worry for 2 wks hoping that my puppy would bounce back. On another note, theta add $ 40 to the final purchase price in order to register your pup w/​a microchip. I was told that when I saw a sign conveniently posted on the cash register in an inconspicuous spot. Had I not noticed the sign, they were just going to add it to the total cost. If u want your new pup, you have to pay as they have the microchip already. The purchase was an additional $ 140 added to the cost of my puppy w/​all the mandatory food and supplements they force you to purchase. I don’t know what was a worse experience, the condescending employees or then health INS. Issues. hoping that Coral @ Lynn Pet Express comes through w/​positive feedback.

DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!! Although we are absolutely in love with our new pup that we purchased from this awfully run Establishment, she had 5 different infections when brought to the vet just 2 days after her purchase. We had tried to talk to anyone at the store to help with the costly vet bills, as they refused to refund us on these bills stating that she developed these issues while in our care (for only 2 days!!!). Although her long standing ear infection must have gone unnoticed by the «vet» that was checking her every week, so they say. Her skin infection from sitting in her feces and dirty papers and her stomach bacterial infection is what got to me the most. They clearly told me this was a healthy dog. When clearly this was no the case Our little girl is a great puppy, but we are very lucky, although our wallets are taking the hit now. We did some research on where she came from and she is from a puppy mill some where out west and the details are very sketchy.
The store employees have poor customer service as one of the head managers hung up on me twice! The whole thing with a «free first vet visit» is a totally scam that we fell for… If i could personally put this place out of business i would… it’s awful how they treat these puppies. So the dogs are unhealthy and not taken care of properly at this place (as we found this out too late) We are trying to help other young couples make a better choice adopt from a shelter!!! DO NOT give this place any more business. it is a disgrace how they con people into buying there pups saying they sell «healthy» dogs and two days later we find out our pup has several different infections and is loosing her hair because her immune system is shutting down. And I thought the white above her eyes where patches of white fur not patches of balding. On a happier note our pup has been brought back to health and is doing just great… not thanks to PET EXPRESS.
Over all people like ourselves are uneducated on these types of stores and where the dogs come from. Most of them are puppy mills pups, if you don’t know what puppy mills are youtube it… and you will steer clear from any puppy store ever again. Now when our pup is having a bad dream twitching and quietly Unilocaling, we like to think she is thinking back to these awful experiences at this place.

All pet stores are selling you pets purchased from puppy mills in the midwest and Pet Express is no different in spite of what they may tell you to make the sale. ALL of these puppies come from Hunte Corporation which is a notorious puppy mill supplier. Before you buy that cute puppy in the window? Do your research on the horrors that these puppies are born from. I’ve witnessed it first hand and have worked in rescue groups for many, many years attending puppy mill auctions. It takes us MONTHS and months of constant vet care once we rescue from a puppy mill. You think your brand new pet store puppy is going to be healthy coming from parents like that? Think again.

First off, I need to preface this by saying that I did NOT purchase a dog or any other animal here. I already have two wonderful dogs, both of them rescues from local shelters. I’ve noticed that most of the negative reviews are about animal purchases, so I just wanted to put that out there up front :-) I am reviewing the products and store experience as well as the Pet Spa located in their Lynn location.
I recently found this place and I’m glad I did because they carry the dry food that I use for my pups (Evo), and they are a 5 minute drive from my house, so I no longer have to make 20 – 30 minute drives into Boston to get pet food. Yes, I am kind of a food snob when it comes to feeding my dogs — nothing but the best for them, and if you are a good pet owner and do your research about pet food, you will find out that brands like Iams, Science Diet, etc., are NOT good dog food brands. Of course, your dog will eat them, but that’s just because they don’t know better. Please, be kind to your dogs and help extend their life and improve their health by feeding them premium, quality dog food. Pet Express carries a lot of the ‘better’ brands — in addition to Evo, there’s California Natural, Solid Gold, Innova, etc. They don’t just carry dry and wet food, but also organic and healthy dog treats (my dogs’ favorite is Zuke’s) as well as toys, chews, rawhides. etc. Now, don’t get me wrong, this stuff is all more expensive than the stuff you’d find at a Petco or PetSmart, but like I said, it’s worth it. I love the variety of brands they carry, and though more expensive than non-​premium stuff, the prices are fair and reasonable for the product. The store is also very nicely organized and clean, two things I can really appreciate.
We also brought our two dogs here to be groomed in their Pet Spa. Please note that they don’t groom on Sundays and as you can imagine, they’re quite busy on Saturdays (and are closed by 6pm during weekdays), so call ahead if you want a Saturday appointment. Neither of our dogs have long hair that needs grooming, so we got them both baths, and they had their ears and bum cleaned, and their nails clipped. They both came out smelling nice and fresh, with cute bandannas tied around their necks, looking as happy as can be. The groomer commented on how well behaved they were, and I was glad to hear they were happy the whole time they were there. if you are a first-​time customer, bring your vet papers with you, because you will need to show proof that your animal has all the requisite shots in order to be groomed. The cost varies per dog, but we paid $ 38 for our larger dog and $ 32 for our smaller dog.
Of course, it is impossible to walk into the store without being immediately drawn to their wall of adorable puppies. I felt bad for them, watching them run around and get all excited in their glass enclosures. It breaks my heart that they have to be in there, but I know they will all find homes eventually, so that eases my heart a little.
The staff here is also friendly and helpful. We like coming here and bringing the dogs with us. We let them sniff around and «choose» their own treats, and the staff is always friendly with them, giving them belly rubs and treats.

I have been very happy with the dog I purchased at pet express. At first i had concerns after reading the other reviews but I was able to check out everything Pet Express gave me. All the dogs papers were in order and I had no issue tracking down the breeder who was not a puppy mill.
It’s sad to hear that others had issue with Pet express but i have had a much different experience. Everyone was helpful and they had nothing to hide. i am thinking about getting a puppy for my GF for Hanukkah and will 100% go to Pet Express should she decide she wants a puppy.
Thanks for the great service and the great dog!
Oh yeah his name is Butchy and he snores!
…its classic!

I was so excited to find a «local» pet store when I moved to MA until I actually visited this store. I was sad to see what appeared to be puppy mill puppies for sale and cannot shop here in good conscience. Each staff member I talked to gave a different story about where the animals come from — in several cases contradicting each other. I would rather shop at a chain store where they at least offer adoptions that save lives instead of fund more death/​abuse.

Have been searching for a well-​suited puppy throughout the months prior to finally purchasing one at this local pet store, Pet Express, located both in Lynn, MA and Danvers, MA. Fell in love with a puppy and immediately had to bring her home even though i do not believe in buying from a pet store.
After a few months, normal check-​ups, nothing was wrong, she is perfect. I decided to research the so called «breeder» and location where she was from. Turns out the breeder, Brad Grotewold, is a puppy mill owner !!
People next time you think of ever purchasing a puppy from this pet store. Go research the breeder and call them to see if they are certified. Here is a link to puppy mills throughout the United States.
Otherwise, Pet Express is poor in service, lack of information and very rude employees. They will sway you into buying all unnecessary shit.

Boycott! They sell puppy mill dogs. By supporting Pet Express in Lynn and now in Danvers, you are supporting animal suffering. Pet Express buys dogs from puppy mills in the midwest. Their puppies, while cute:
* Are inbred
* Carry falsified AKC registration papers
* Do NOT meet the breed standard
* Carry preventable genetic defects
How do we know this? We bought a dog at Pet Express 4 years ago for $ 700. Do yourself a favor and go to the Animal Rescue League or MSPCA or any of the hundreds of dog rescue groups online where you can adopt a dog for about $ 200-​$ 350 and save a dog from euthanization.
Our dog from Pet Express is fine, but the «breeder» papers given to us were a lie — they were fabricated and came from a puppy mill. The dog was supposed to be a pure breed long haired Dachshund per the sales rep, but was actually a Chihuahua — Yorkie — Dachshund mix. That was fine — we still love him, but false on the part of the store.
Hopefully you will adopt (message me and I will help you find a non-​profit rescue org). If you do buy a dog from here anyhow, please research your pups origins by calling the breeder and the AKC to verify legitimacy, verify what happens to unsold dogs (they will tell you they are all sold or adopted, but unfortunately many end up at shelters for euthanization), and make sure your pup is healthy.

I’m not sure what to expect from pet stores, but they exceeded expectations for me. I went with my sister to look at puppies and kittens and then BAM! she decides she wants to buy this little furball that’s lounging right next to me.
The staff is friendly and knowledgeable. They don’t push you to buy, but have such enthusiasm talking about kittens or puppies that you can tell they are passionate about animals. After you decide to purchase a pet, they take you around their store to purchase the necessary items you need to be a responsible pet owner. They also have this deal with their veterinary clinic that offers a free physical within 7 days of purchasing (apparently you have to take the kitten to be checked out within the week) and half off for spaying/​neutering, if you decide to keep them as your animal hospital. It’s a nice deal for all parties I think. I had such a pleasant time here, they were knowledgeable staff not pushy sales people that I would definitely come again for pet needs or questions.

We got a puppy from Pet Express at the end of Dec. for $ 1000. After only 20 days he had to be put to sleep due to what the doctor said was distemper virus.
The store has been not only defensive about the terrible situation, but also unable to offer any advice aside from «make sure you send in an application for a warranty»
Most likely our pup got sick on the ride up from Missouri with hundreds of other dogs in the back of an 18 wheeler. It’s been a painful/​expensive experience just getting attached to an animal and having him get sick so quickly. I learned my lesson the hard way, for your own safety do not buy a dog from Pet Express or any other pet store.

Ok, I have to admit I’m a little biased, my lovely english mastiff was purchased through Pet Express so they’re pretty much amazing in my eyes…
Its a great store, totally dedicated to anything you could possible need for your pets, or not realize you need at first! Their kittens and puppies come from breeders, not mills, and they have ‘dog finders’ who will work with you to get a specific breed or tempered animal, cutting out a lot of the leg work that comes with finding a healthy, happy puppy. We’ve been exceptionally please with our baby!
The staff there is very knowledgable and engaging – obviously they have a natural love of animals too… it’s nice to get to take your four-​legged family members out and enjoy good service no matter how many bones said dog might try to inhale in the process of shopping!