Ferguson Bath, Kitchen, & Lighting Gallery

OUTSTANDING CUSTOMER SERVICE by the parts department. I went for a replacement of a 30-​year-​old shower faucet. I had already looked on line and was having trouble finding the right fitting. Ferguson sent me home with one and told me to bring it back if it didn’t fit. When I returned it, they referred me to a competitor two blocks away. The other company had what I needed and I’d not have even known about them if not for Ferguson.

I spent $ 600 dollars on a water faucet for my kitchen, once it was installed the water stream was so thin/small…I returned it the next day… sorry NO refunds or exchange policy?!!
Here is a tip, if the show room can’t demonstrate how the faucet works, DO NOT BUY IT! I will never buy from this place again.

The convenience of a local supply store for all your bath, kitchen, and lighting needs cannot be more helpful, especially at the recommendation of contractors. Support local business, right? For Ferguson, you would be wrong.
The wife and I are doing a major reno project including adding on 2 bathrooms. We visited Ferguson a few times to pick out our fixtures, price shopped against a few big box stores, and decided to go with them on everything due to the convenience and local-​ness. It was a bad decision.
The sales people are perfectly nice and helpful with picking out your selections, and giving recommendations. The good experience stops there. They will promise to give you a quote «by end of the day», and you will never see the quote until you follow up with them repeatedly. Hello? I’m trying to give you money? That should be the first and most important sign that the customer service will be horrible. We ordered a bath tub, nothing fancy or customized. It arrived defective, so we called to have it exchanged. The second one came, again, defective. I understand it’s not your fault, but now the plumber is on a time crunch and everyone’s schedule is backed up. So we would need the third one examined, verified, and shipped out first thing in the morning the following week. «Yes, of course, me and manager are both on it!». Great.
Monday arrives, nothing came. We called and called, they gave excuses after excuses why it’s not here, even though they promised it was going to be.
Don’t go there. Find other reputable local places who will follow up with customers as they promise, instead of the customer handholding them to get everything done.

My shower drain valve was broke and could not find the same brand at HD or Lowe’s. As I did not want to replace the whole drain just the top part I was glad to find it at Ferguson Lynn.