General Nutrition Center

I see this store has a history of poor service so I will add my experience.
Bought an $ 8.99 shaker cup (pictured) and realized the cup was cracked. Tried to return the cup but the in-​store rep told me they cannot exchange the cup for a cup that was not broken.
Unfortunately, I did not have the receipt but the store clerk did not try to help find a solution but instead gave a ‘nothing I can do’ response.
I asked to call to get authorization which she initially refused. We get customer service on the line and I offered different solutions which included providing my credit card statement to show proof of purchase.
After I expressed my displeasure with their refusal to help offer a solution without cursing or getting loud, the customer service threatened to call the police, which I encouraged.
I told the in store associate that I was not unhappy with her and that she’s actually pretty helpful otherwise but that their policies were pretty unfair.
The police showed up and I explained my case and they recommend I call corporate. I’ll also make a call to the manufacturer

If I could give this place zero stars, I would. Every time I walk into the Lyndhurst GNC, I get harassed by the associates as they try to upsell me to something different than what I intended to purchase. I always go in looking for one particular item in mind, but the condescending associates always seem to make me feel like I’m making a bad purchase and that I should opt for another brand. I’m not an idiot, I know that they work on commission, but don’t push me out of the store. Go to Vitamin Shoppe, where the people are actually decent.