Mako Plumbing & Heating

I can understand charging $ 125 to give an estimate, I really can. However, if I’m going to fork over $ 125, I expect a reasonable estimate for non-​emergency work.
Instead, Mako’s estimate came in at 5x the price that two other licensed plumbers quoted me!
The whole shark team is really spot on — don’t trust them!

We had a problem with our water heater, tried to contact Mako many times. We called and left messages, sent a message online requested a call back. None of them got attention from Mako, 5 days passed, no response. I don’t know how they got 5 stars on the reviews. Pluming companies usually have to deal with urgent issues, to me they failed. So if you are looking for a good service, not waste your time on this company.

These folks are extremely polite and offer great service. In a pinch they’ll fix everything with aplomb. Highly recommended

My calculator pump dies on me overnight. I found Mako on a couple sites including Unilocal and all the reviews were favorable. I called and left a message saturday morning at 9:15. I got a return call by 9:15 from the owner, Rich. He had his guy here by 11:30.
They replaced my B&G100 with a tiny Grundfos unit. Then he had to bleed all the radiators.
They worker, Adonis, was very professional, polite, and knew what he was doing.
Thank you guys!

Very polite and attentive. We had a boiler issue; they were very swift to respond, and very knowledgeable about steam heat. Rich, the owner, was very customer-​service oriented and Ricky, the heating specialist was great as well. Highly recommended, we will use them again.

This company is comprised of absolute rockstars, steeped in customer service, and exceptionally fair business practices.
I had to call on Mako after Hurricane Sandy flooded my home and took out my heat and hot water system. Mako were understandably overloaded with work, but were prioritizing customers who had been affected by Sandy. They weren’t my first choice, and I had numerous contractors in to bid on the work, everything from established LI heating names to «Chuck in a truck with a crack in the back» independent operators, but none of them gave me the feeling of either caring about what they were doing or pricing me fairly.
Mako were the only contractor who actually took the time to listen to what I wanted and gave me helpful suggestions to size the system for my home. While I initially thought an instant hot-​water system would be the way to go, they steered me in the direction of a high-​efficiency boiler with indirectly-​fired hot water system. This would provide both good efficiency as well as provide hot water in the event of a power outage, and I went with their Lochinvar recommendation.
The installers did an exceptional job given that my basement had only recently been gutted and had just rudimentary power and facilities available. Mako also were happy to wire in some of the home-​automation sensors and remote controls I chose for my rebuild, and took the time to learn along with me as I geeked out on what I could do with it.
Last, but not least, their ongoing support and service in the past year has been utterly peerless. As my home rebuild continued, they stopped in to tune things up and make sure this emergency-​response customer turned into a long-​term relationship. While few good things came out of Sandy, I think I can count my experience with Mako among them.