Quality Care Automotive

First time customer. We had a great experience with the whole staff. Very honest and reliable. Top notch shop. Highly recommend.

Quick diagnosis — I came back the following day to get the work done. It was done on time and matched the quote. I’ll be back!

I took my car there to get my turn signal fixed. I had to take it back 2 more times because they didn’t fix it properly the first or second time. Additionally, when they put it back together they broke my cruise control and it no longer works.
The workmanship is shoddy and I will not go back.

My wife has taken her car to this mechanic and gotten good service, but my first experience with them was horrible. I had a car towed in for overheating and was given an initial estimate of $ 550 for part and labor and given to understand more work might be required.
On the good side, they are friendly and the lady who checked us in was very polite, found us in the computer, and verified our contact information.
Perhaps, I am foolish, but I actually thought they might call me if the car required more work than the initial estimate. I actually thought that was the point of verifying contact information.
I appreciate how difficult a problem like the one I was having is to diagnose and fix, but I don’t think a phone call before ordering extra parts and installing them is too much to ask. Call me crazy.
I got a call the next day that the car was ready to be picked up and the bill would be $ 300 more than they had quoted because extra work was required. Needless to say, I was not pleased and decided to talk with them when I picked up the car. When there are problems, I prefer to deal with people face to face. The strange thing is a don’t think that they even understood why how they handled my situation would upset someone. Too bad.
The owner explained the difference in the quote and the extra work that was required, but could not explain why he didn’t call me again before doing $ 300 more work.
I won’t ever go back to this mechanic because there is no good reason not to call a customer when a bill is going to be substantially more than the estimate. He said that it was not practical to call customers every time that a part had to be added and that I would be just as upset about being called several times and nickled and dimed.
No, not really. I just like to know what’s been done and what it’s going to cost so I can authorize it. I have never had a mechanic do work to a car without talking to me and getting it approved. Except for at Quality Care.
Although they were polite in handling the problem, they did not offer me anything except removing of the part and leaving me with a car that would not run. Again, since the work was not authorized ahead of time, I consider it extremely poor service.
To add insult to injury, I got behind the wheel of my repaired car after paying the bill and the check engine light was still on. Overall, I believe they are good mechanics and honest, but the manner in which they handled the quote and repair left quite a bit to be desired. I’ll never use them again and don’t recommend them to anyone.