The Center For Sight

NEVER NEVER NEVER use the Center for Sight in Lufkin. I went about two-​three weeks ago to get my eyes checked. I made my appointment at the end of May, so they had my appointment for at least a month — even called the day before to confirm, but when I showed up on the day of my appointment, they did not have an appointment for me. After giving me a fit about our insurance, they decided that they might could «work me in.» Finally got to see a doctor after waiting about an hour and the appointment itself consisted of me being shuffled from room to room for about 2.5 hours. All of this for the doctor to tell me that my previous prescription was too strong AND that the appointment was under my mother’s name — not mine. So, I went ahead and ordered my new lens for my glasses and was assured that they would be in within 4 – 5 business days. Well, 2 weeks later they call my parents’ house to inform my parents that MY lens had arrived. I went home this past Friday and while I was getting my hair cut, Mom ran by the Center for Sight at 4:30 and they were closed. Yes, CLOSED. Even though their posted business hours were from 9 – 5 on Friday. She even called and the recording said their business hours were from 9 – 5. Yet, they were closed at 4:30. I called them yesterday to ask about this situation, and they told me that they were having their carpets cleaned on Friday afternoon, but I was welcome to stop by another time. EXCUSE ME, I live in Houston, they were well aware of that. ((I am originally from Lufkin) Anyways, after my phone conversation, they assured me that if my mother brought my glasses into the store before the close of business yesterday, that they would waive the shipping fees to send them to me in Houston. Mom rushed to get there and drop them off, and they told her that there was no way that they would be able to pay for my glasses to be sent to me in Houston. The representative also informed my mother that I had to be there so that they could fit the glasses to my head, which we obviously could not do. So, Mom paid for overnight shipping so I could see again and when I put them on my face today to do my homework, they were so stretched out that my glasses were falling off of my face. I guess that is my fault?
Moral of the story is, every person I have come into contact with at the Center for Sight was absolutely rude and unhelpful. I am generally very easy to work with on these types of things, but for so many terrible encounters in just ONE doctor’s visit means that I WILL NOT be going back to the Center for Sight. Hope you’ll take this into account before you go there too.