Quality Inn & Suites

After spending the day on the road and feeling like it was time to pull off, and without a reservation, we pulled into the parking lot of this hotel. Normally, I look for Holiday inn Express hotels, and I saw there were two in the area. But the price was a good $ 20 more than this one, which had good reviews on Unilocal.Decided to take a chance. Glad we did! Really friendly hotel manager on the desk! He honored a price I had been quoted on the phone, and he kept us away from the noisy elevator and pool and in the back of the hotel, which we wanted. He recommended an excellent Indian restaurant, which we appreciated. The room is quiet and clean. We checked for bed bugs and found no evidence. Room smells great; it is a nonsmoking and nonpet hotel. Can’t wait to catch some zzzzz’s and then have a waffle and/​or a pancake at the breakfast bar in the a.m. Great spot! Glad we save $ 20 on this perfectly maintained overnight refuge! Sometimes it is fine to try new things! (Oh, the «scary elevator» comment below must’ve prompted management to post a note, which explains that the noises are normal for this elevator and it is safe and maintained. The noises are different every time you ride it. Kind of amusing actually; only a problem if you read these reviews and know about it. I don’t think we would’ve even noticed otherwise!)

Stayed here a few nights for a business trip.
Exterior grounds: the exterior was exceptionally clean and welcoming. There is plenty of parking in front, around the side, and in back.
Common areas: I only took advantage of the breakfast area, which was always clean and presentable. Breakfast was fine, but there was no change in menu the entire time I was there. It would have been nice to have had some different offerings each day. However, the food provided was of good quality and always fresh.
Room: I was pleasantly surprised at how large the room was. The room was extremely clean, which was pleasant. The only complaint I have is that the desk was far too tall and the chair would not raise up high enough for me to comfortably work at it.
Staff: the staff was personable and professional. They were able to direct me to different restaurants or stores, which is a plus. I was always welcomed whenever I entered or left, so that was wonderful.
Wi-​fi: I had no issues with it the entire time. It worked well and never dropped my devices. The biggest complaint is that I had to keep logging back in if I shut a device down instead of going directly to the internet after initial log in.
Overall, a very nice hotel I’d be willing to visit for future business trips.

Sorry wrong location. We stayed here for parents weekend and it wasn’t bad. Hotel seemed like it may have been remodeled or updated. In the morning as I was showering I noticed the shower curtain had mold all across the bottom of it. When I was checking out the lady at the desk asked how everything was. When I let her know I was a little disgusted by the condition of the of the shower she said she couldn’t do anything but would let the manager know and have him call. It’s been weeks and no call. Sorry wrong location.

We had a wonderful stay at this hotel. The room was clean and comfortable. The bed, the shower and the TV were all excellent. The breakfast was good and all the employes were friendly and helpful. Joe the breakfast attendant will make you a waffle in the shape of Texas and bring you drawn butter.

Overall I would say I was very satisfied with this hotel. We waited till the last minute to book a room for our stay in Lubbock because I had such a hard time deciding where to stay, the only hotels with good reviews and the criteria that I was looking for were way out of our price range. This hotel was worth the price. The only thing I didn’t like was the noisy elevator, it made noises when you rode in it which was a bit scary for me but I did check the service certificate on the wall and it was up to date. However, they might want to fix whatever is making the scary noises. When we first got there, I inspected the room we were booked in and it looked great but the window seemed to have some sort of a problem because it was letting cold air in but when I told the front desk they quickly assigned us to a different room that had no issues.
Other than that the hotel was clean, the staff was very kind and helpful. There was not one person who was rude or unpleasant. We stayed two nights and it felt like going home each time we returned because the familiar faces would address us so kindly. The beds were comfortable and clean, we always had fresh towels. The pool was clean, the gym was also clean and had a nice TV in it to watch as you work out. The room had ample space, was clean and had everything we needed. Breakfast was served hot and there was a very nice lady there helping people who needed it. We will definitely stay here again on our next visit.

Comfortable room, good size. Stable wifi and TONS of channels on the TV. I had a microwave and fridge in my room, which was a nice perk. The staff was incredibly friendly. Parking was plentiful. My only complaint is that it sounded like elephants stomping around on the floor above me. If I were to stay here again, I would request an upper floor.

I’ve stayed at many of the less-​than-​$ 100 hotels in Lubbock and can honestly say this is the best I’ve tried.
Pros:
Fairly new
Clean room
Reasonable wifi speed. Not for video, but for email, web surfing.
Friendly staff
Quiet
Good shower and water pressure
Cons:
Check-​in clerk read the notes in my reservation and gave me the exact room location I requested
Fox news on in breakfast room and front lobby; please, just give us the Weather Channel
Indoor pool; hot tub was out-​of-​service
Nothing within walking distance
Bed (King) a little softer and bouncier than I like.
Digital HDTV flat screen (but no HBO… first property I’ve stayed at in years that didn’t have HBO. No «Game of Thrones» for you!)
Breakfast wasn’t good at all: Mushy-​soft potatoes and biscuits. Stick with the waffles or scrambled eggs or breakfast cereal.
Amazingly, we had a good meal at the Redfish Seafood Grill about 1.5 mi. away. Didn’t expect much and was pleasantly surprised.

My cousin and I were driving from San Jose to Plano, quite a long drive indeed. Decided to stop in Lubbock and head out to Plano early the next morning. So needed a place with two beds, free breakfast, free internet, and cheap rates.
$ 95 on a last minute reservation is a pretty good deal from where I’m from, especially when the room is a suite. The room only had one bed, but had a pull out sofa. Unfortunately the pull out sofa bed had a blood stain in the middle, disgusting!!! But what can you expect from an inexpensive hotel?
The wireless internet was spotty at best, with barely enough reception to use Unilocal to find a late night restaurant to grab some dinner.
Breakfast the next morning was ok, they had a waffle maker which was a plus. There were the regular continental breakfast items, scrambled eggs, biscuits and gravy (gravy in a crock pot no less!), cereal, milk, orange juice, and coffee. The food did just the trick to get us on our 5 hour drive to Plano.
The room was clean enough and did the trick. Can’t really complain.

I just finished my second stay at this hotel. The bed was very comfortable, room was clean and quiet, and the staff was friendly and helpful. Reasonable rates too. I’ve stayed at 4 other hotels in Lubbock, but this is my hotel of choice!

The Quality Inn and Suites is a fairly new hotel on the west side of Lubbock. Despite what the website says, there isn’t much of anything within walking distance though there are some chain restaurants within a 5 or ten minute drive. Both the university and the airport are about 15 minutes away.
Since the hotel is newish, it hasn’t seen a lot of wear and tear. Rooms that are closet to the lobby and located in the center of the building tend to be larger than those on the end of the building (rooms ending in 01, 02, etc and 19 and 20). My room was right off the lobby and had a large bathroom and 11 foot high ceilings that made it feel like a cavern. There are microwaves and small refrigerators in all the rooms. The mattresses, unfortunately, weren’t very firm. The rooms are pretty basic, but they are nice.
A hot breakfast buffet was included in the price of the room. Other amenities included an indoor pool and a very small business center with two computers and a printer. The entire staff was excellent.
I’d stay here again. Recommended.