Lubbock Water Rampage

This place is sooooo scummy now! I think the changes that they made to sell alcohol and shaft their long standing season pass holders, by not allowing coolers and snacks was a bad idea. I guess they are marketing to a «different» clientele now. This place was once a refuge for moms and kids in the summer. Now it’s more like «Boys In The Hood.» I was actually shocked that I didn’t get shanked in the parking lot yesterday! What a shame!!! We will not EVER be back again!!!

I honestly don’t know where to start with the terrible experience we had here. Let’s start with we read on their site you could pay to bring in a cooler and as we arrived many people obviously thought the same thing. Unfortunately you cannot bring any outside food or drinks. Upon buying our extremely expensive tickets at 17.00 per person no matter the age we were told no outside food but we could leave and come back. So we took the walk back to our car with all of stuff but brought one of our beach bags in with waters. We had planned to spend all day and need to stay hydrated. Quickly we noticed the extreme lack of maintenance and care given to this very small property. Finding a place in the broken ms cracked chairs the three of us went for a swim leaving our bags zipped under our chairs. Upon returning the people next to us said a lady from the front office cane and OPENED our BAGS went through them and then took one of our bags without asking without consent to any kind of search. She took our bag because we had chilled water inside and some snacks. Regardless of the rules she opened and searched OUR BAG! The snacks and drinks offered were extremely unhealthy like nachos and candy and chips and very expensive as well.
The wave pool wasn’t even half filled the entire pool baby sections as well had chipped paint every where and bad enough damage my 6 years son got a scrape on his foot. The bathrooms were extremely poorly lite but obviously to cover the fact that they were disgusting and dirty and yet another example of the poor care of this property. The water was cloudy and the two slides they had were also very lacking in care. Every time you went down the slide different rules applied depending on who was monitoring. Sometimes you had to have a mat, or you could and couldn’t ride down with your young child. Also you had to pay extra for tubes, extra if you wanted a cushion for your broken and cracked chair, and if you did buy a drink they had to open it for you another unnecessary rule to this poorly run establishment. Needless to say we will NEVER go back. There was so little to offer for the price we paid and little regard for the customer. If there had been better healthy options of food and snacks and the place was clean and well maintained I wouldn’t have a problem paying the price of admission. Possibly having servers going around to take drink orders, more awnings for shade and clean the place for goodness sake. DAILY cleaning! Then the employee who LITERALLY BROKE the law by opening our bags searching them and then taking them into her possession was unbelievable! I will be writing a letter to the owners and or managers of the park but won’t expect much in the way of customer service. They clearly have no idea what real service is. Don’t waste your hard earned money going to this poor excuse for a FAMILY friendly fun park.