Rogers Pool & Patio

I wish this was an option for NO stars. ABSOLUTE WORST SERVICE .
Customer service does not exist to Rogers pool, the owner has no ounce of respect for his clients. He’s rude, short spoken, and temperamental. It’s not like we get a pool once a week, he was awful explaining the process, couldn’t narrow down a date or take us through what needed to be done. He talked down to us and honestly if he didn’t have our deposit we would’ve walked .
The Installers are absolute pricks, and try to get you to toss cash their way to get moved up on an Install list, until you hard ball them .
HORRIBLE COMPANY TO DEAL WITH. Walk away if you still can!!!

I called Rogers Pool after receiving a coupon in the mail for «pool school.» I told Gary (the owner) that I had recently bought a house with an inground pool, knew nothing about the pool, and needed to learn. He assured me that he and his team would come out and help. On the day of the appointment I was at the house at the scheduled time. No one from Rogers was there. I called 30 minutes later and was told by Gary (once someone answered the phone) that he couldn’t help me. When I shared that it was poor service that noone showed up at the agreed upon time and that no one called me directly to tell me this information. I then asked Gary for a referral to a place that could help me. He said that he could not help with that either. He was rude, unhelpful, uncommunicative, and uncaring. I will take my business elsewhere. This place obviously doesn’t understand customer service in a local community. I didn’t expect Gary to fix my problem, but I do expect him to be timely, professional and kind.

Extremely dissatisfied with the installation service. The first time we had the liner replaced, the installer cursed his employees, then cursed about me when he blew a fuse. I could hear everything through the open window. They left all the trash for me to clean up including their soda and water bottles. They also put the pool ladder handles back on backwards. While filling the pool we realize it leaks, so they need to replace.
We had to call multiple times to get them to show up to replace. When they do, we remind them again the ladder is backwards. They put the liner in, leave without cutting the holes for the filter or fixing the ladder and tell us nothing, and once again leave the trash for us. After we get the water level to the filter I have to call twice more to figure out what’s going on and remind them about the backwards ladder. Two days later they show to attach the filter and leave without fixing the ladder.
No one at Rogers cares about how badly their contractors treat customers. I wouldn’t buy anything or do business with these people ever again. I spent too much time chasing after them, and still need to spend more time fixing the ladder handles.

Terrible service. The guy working the desk is the most unhelpful person I’ve ever dealt with. Will not be spending another penny here.

Thrilled with Rogers pool!!! They came and put in a new liner for our above ground pool. Exceeded our expectations. We ended up with a better liner than we thought and they even tightened up some of the screws and such that the pool needed and we were unaware of. They were the nicest most professional workers ever and were done in record speed! I just couldn’t be happier and more thankful. Price was fair too :)

I’ll just preface this review by saying this project with Rogers Pool was a re-​do since a different contractor we hired last year botched the vinyl liner job and we had to sue them. Rogers was the contractor we selected to re-​do the project and we are beyond happy with the results. Thanks to them we now have a high quality liner, that’s properly fitting and will last for years.
Mike in the sales department was courteous and professional going over all our vinyl liner options with us and setting our expectations for how the project would go. He knew we had gone through a very rough experience with our previous contractor so it was like night and day having someone like Mike dedicated to our project and seeing it through to the end, assisting with any questions or issues along the way. Gary the owner at the store was very helpful when choosing our liner pattern.
Dave the installer has to be one of the best in the local area to replace a vinyl liner. His expertise, knowledge, and attention to detail are exemplary. Dave put well over 2 full days into our project, vermiculiting the shallow end, troweling the deep end, repairing and prepping the pool side walls, and installing a new vinyl liner. The prep work is actually what takes the most amount of time. Dave and his two workers made sure every surface was smoothed and treated properly before moving on. Dave uses a two-​step vacuuming process when installing the liner to ensure a proper tight fit and seal. Most companies will only use one vacuum. We are really impressed with Dave’s dedication and craftsmanship with our pool. Thanks to him we won’t need to worry about a new liner for years and years to come, let summer begin! I wouldn’t hesitate to recommend them to anyone looking to get a new liner installed or any other pool service.
A word of advice on any project, but especially getting a new pool liner. Be sure you know the step by step process of what that contractor is going to do and then make sure they do it even if you have to take off a day of work to supervise. Don’t hesitate to stop them in their work and ask questions even if they get annoyed. We did not do that with the first contractor last year. Although we had a general idea of how a liner is taken out and replaced, it really is much more involved than we thought. To be done properly that is. Just as a comparison the «Bad» contractor he had the old liner out and all his «prep» work done and a new liner going into the track within about 2.5 hours and the water truck showed up 30 minutes later and he used no vacuum. Our new contractor, Rogers Pool took nearly 2 full days for the same work. So you can clearly tell «Bad» contractor cut a lot of corners, did not care about a quality install and tried to get away with it by being deceitful. Thanks to the judicial system for seeing things in our favor we were able to re-​coup all of our money back from the contractor to have the liner re-​done.

They have toys! Whenever I need toys, I check them out. I just bought some sleds there, and I am happy with my purchase. Convenient, and staff are friendly.

The have a decent selection of toys and games for a small place and the prices are good.