Full Throttle Powersports

Bought my Polaris from them and sales service was fine. Ordering parts from them however is pretty much a disaster. Over ten months, I ordered three part orders. The first was for gun boot and hardware for deer season. Boot came in about three weeks later, hardware six weeks after that, well after season was over. I then ordered a windshield and back luggage for my ATV. Neither part was on back order. After weeks and weeks of calling and being given anticipated deliver dates that never happened, I finally went into the dealership, two months after the order. I discovered, after half an hour, that while they had ordered the parts, Polaris had not shipped them and they didn’t know why. Parts were already paid for and the updates I was given were evidently made up on the spot. No one even checked it seems when I called and asked for follow up. After they were unable to to locate the status or location of the parts. I had my money refunded, went home and ordered the windshield and got a confirmation from Polaris immediately. Fortunately, and ironically, the back luggage they had ordered with assurances it would fit my ATV, would not. If they have gotten it in, it would have been the wrong part. So, zero for three and lots of wasted time for me. Don’t shop for parts here unless this is the type of service you can tolerate. I will not return to Full Throttle for parts, service (sort of a joke there) or purchase. Not a true service capable parts department but wide selection of vehicles.

So far so good. I started with an internet inquiry of stock. It took three days, but finally I got an answer. From that point on service was great! Brad, was awesome, he texted me updates, status and photos. I always knew what was going on with my finance, bike, and upgrades. I ordered my bike on Monday, drove 5 hours to Lowell to pick it up and it was worth it. Only one part was not yet delivered or installed and I would have liked for the technician to be a little more knowledgeable when explaining the bike functions and the technology of the new traction control system.
But, the parts should be fedex’ed to me today. Brad called me after I emailed him to confirm the shipping address. Anthony handled the finance and I have no complaints there. All in all, it was a good experience. Not stressful at all. They were professional yet personable and I felt much attended to. Good Job.
If I would have had a little better fitting and maybe luch and water it would have been 5 star! But, I’m a critic. So 4 stars from me is darn good.