Casella Cleaaning Services

I had my house cleaned by Casella two weeks ago. The cleaners did not do a great job cleaning and they cost me a FORTUNE!!! For example, the corners of the rooms were not swept. The surfaces that were wiped, were merely brushed, and the stains were not removed. I signed a contract with them prior to cleaning day for a fairly high price (too high to admit to). When they were finished cleaning, they were not accurate on how long they cleaned for and told me they were charging me more money than the initial agreement. I was home the whole time they were cleaning — so I knew how much time they were there for. I called the main office and put the cost under dispute, but they ended up charging my credit card anyways, for the incorrect price, without calling me and telling me. I paid it, but I will not do business with them again. I found them through Google, but if I had read the reviews on Unilocal beforehand, I never would have hired these cleaners!

I am selling my house and hired Casella to do a professional cleaning once the house was cleared out and empty. From my first contact with them, they were professional, courteous, and responsive via phone and email. The work was completed yesterday and I went to the house to check it last night and was VERY impressed. The house has never been that clean before! They did a wonderful and completely thorough job. I highly recommend this company.

Awful company! Worst house cleaning of an empty house. Not that they had much to do because I was having the house cleaned prior to moving in. First they showed up two hours late. I had called twice to find out where they were and was told I would get a discount for them being late. Then there was cobwebs still in the corners, dead bugs, dust all over the place. They charged me more than my contract with them was for and now all they said they want to do is give a 20 $ refund from a 170 $ charge. EXTREMLY UNPROFESSIONAL, INCOMPETENT, worse cleaning company ever. DO NOT HIRE THEM. I now have to go through my credit card company hoping to dispute the charge.

Unprofessional, dishonest, incompetent and rude are just a few of the adjectives that come to mind when describing Casella Cleaning Services. My experience right from the start with Casella Cleaning was TERRIBLE. Trying to set up a schedule and contract with Eddie Casella was an unpleasant and aggravating experience. I spoke to Eddie on several occasions as he never seemed to get anything straight (every 1 – 2 minutes he would put me on hold) and each time he was rude and arrogant. But, I wanted to give them the benefit of the doubt as they are a small local business. The first cleaning session crew did not show up on time and they left early without cleaning my house satisfactorily (ex. Counters still had crumbs on them). I got no response from Casella Cleaning about this issue. At the next cleaning session the crew showed up over 3 hours early and argued with me when I asked if they could return at the scheduled time (isn’t that what schedules are for?) as I had an appointment. They came back late and only cleaned my house for 1 hour and did not vacuum well, did not clean the kitchen or use cleaning products in the bathrooms. I called and left voicemails for Casella but they were not returned. When I did finally get to speak with Juliana (who was very rude) after calling them for several days she would transfer me back and forth to different people, but would never let me speak with Eddie Casella. Long story short, I have not received an apology (or re-​cleaning as promised in their contract) for these major inconveniences or an assurance it would be done properly in the future. I have not received a refund either. All they do is argue with you and lie about conversations/​events when you speak to them on the phone. I will NEVER being doing business with this company again! Beware to others!

I rate this a MINUS 5 Stars (had no choice but to rate 1 star)!!
My sister is disabled and can no longer clean her apartment. I contacted Casella Cleaning, and spoke to Eddie Casella. I told him I was in the area briefly but wanted to meet with him to go over the work needed for my sister. He agreed to meet me at my sister’s at 11am on Sunday 08/​24/​2014, but wanted a window, 10am to 11 am, which was fine. We waited there until 11:30am and he did not show… he also had my cell phone number and did not call.
I think this is not very unprofessional, but rude and certainly a disservice to a disabled individual.
DO NOT USE THIS SERVICE… THEY SHOULD NOT BE IN BUSINESS!

I am writing this with a warning. Don’t use this company!!! Oh my STARS I have never experienced such an unprofessional company, from soup to nuts. i really thought considering that Mr. Casella himself showed up to do a consultation with me for a duct cleaning and carpet deodorization, that his team would be as pro as he was. He was cocky and terse, but at least he showed up ready to do the deal.
Well i was wrong.
Team showed up nearly 1.5 hours late, and it’s actually through no fault of their own, because no one at Casella HQ told them when to show up, and told us between 8 – 9. Even though Mr. Casella himself walked through my home and counted the air ducts and laid out the plans, no one who arrived here today was aware of how many ducts they were to clean. A major drama unfolded outside the home because of how unprofessional this was and they almost walked off the job. No one knew what to do, no one had any word of the job, no one knew what to do. Mr. Casella basically said, if I didn’t like them, they could just leave and I could find someone else. This, after I was already waiting for them 1.5 hours. In addition, because it wasn’t explained by Casella Cleaners that one team would be doing the ducts and the other would be doing the rug, I didn’t understand why two people alone showed up. What I thought would be one crew doing everything in tandem, is now two separate crews, the other with an ETA time, that no one knew.
I was fuming.
To their credit, Victor and Pablo, the team that actually came to do this job, were very nice, and frankly, they looked overworked and tired, and that working there was harder than need be. It was a massively unfair situation to both of them, but THEY did a fantastic job. That is why there is one star here and no NO stars. The two of them were great. The two of them deserve medals of honor. Their bosses and Admin Staff however, are another story.
It was now 3:30PM and they were still cleaning the air ducts, and I was still waiting on crew two. Casella’s Admin staff called me to let me know, that their truck broke down, and could they come tomorrow. I said sure, provided I get a MASSIVE discount for the job. He was only willing to remove a pittance. Needless to say, I cancelled crew two.
There is just about anyone, who could be a more professional option than Casella. Don’t…do it. Just don’t.

the worst cleaning service ever.
worked for 35 min and left.
asked for bathroom and kitchen only, but didn’t even do that right.

5 years ago I had Casella clean my home and they were wonderful. I only had the service for a year and was now looking for a cleaner again. Casella was first on my list of places to call. I was a bit worried about seeing some of these reviews so I also interviewed two other cleaning companies.
Eddie showed up for our appointment on time, and thoroughly explained the cleaning process as well as their review process. After each cleaning they leave an evaluation sheet for you to fill out so they know if anything is not up to your standards. I finally decided to go with Casella and hoped that things would be just like 5 years ago.
I setup my initial «deep cleaning». WOW! what amazing job they did. Everything sparkled from floor to ceiling. I have since had my usual weekly cleaning and again they really do everything they say they will. My house smells so nice when I walk in and everything is neat and tidy. My granite counters are so shiny and the kids love that they set their dolls up nicely. :)
As a former customer and now a repeat customer, I think you cannot go wrong here.

I had purchased a Groupon for 3 sessions and had asked them to come any Monday or Friday. They got back to me after several days and kept offering every single day except for the Monday or Friday I asked for. Finally I got so fed up that I told them to just come any day or any time that worked.
This past week alone they did not show up on Tuesday (the day THEY PICKED) and I got an email that someone called out sick. They then offered to come on Thursday, to which they never showed up. They then suggested Friday and again I got home today and yet again no one showed up.
I called group on who said they had no complaints on this service (obviously incorrect based on other Unilocal reviews) and said they would get back to me. Frustrated doesn’t even begin to explain how I feel about this situation right now!

I usually don’t take the time to write reviews, but this has been the most infuriating experience of poor customer service I have ever experienced, so I feel this review is warranted. I bought the Groupon for 3 cleaning services. Scheduling the first service, which was frustrating enough, should have been the first clue. I had to call several times because I was either A) transferred to a voicemail after speaking to a live person or B) transferred to another person because the person I was speaking to did not know how to schedule an appointment. Finally, after many tries, I was able to schedule a cleaning for two weeks later. However, on that day, the cleaning team showed up an hour late from the hour-​long appointment window. They were scheduled to show between 2 and 3, but they showed up at 4, which made me late for a personal appointment. Skip to scheduling the 2^nd cleaning, which was just as difficult, and AGAIN they were late! I realize that there are hindrances such as traffic; however, all I ask is for some customer service. Call to let me know you will be late, at least. But no, I have to call several times to ask where they are, as again, I was late to a personal appointment because I was waiting on them. This is the worst company I have ever dealt with. If I could give negative stars, I would.

I tried to get my place cleaned and I made an appt. They did not show. I had plans which I canceled and could not go out because I was waiting for these people This has happened once before with them as well. To make things worse, the owner Eddie Casella called me and sounded quite defensive. He told me there was an email sent to me at 9 am and a phone call message saying they could not make it and had to reschedule. I quadruple checked my email and junk mail and there was no email. Furthermore, I had no voicemails or missed calls from the company.
The only reason I used them is because I had a groupon. Groupon was great and offered me a full refund within minutes. No thank you. I would much rather pay a little more for people who show up.

We bought a groupon for this company and I have been nothing but disappointed and irritated with the service. The scheduling process was painful: I could not get anyone to call me back — a message was met with an email response every time. When I did speak with someone i was told «Let me check and I’ll call you back» — she never did, only email. When I gave a (week) window of dates that I wanted someone to come, I was offered a day the week before. When I finally scheduled my appointment, I had to call and email several times in order to get the time window.
I worked from home so someone would be home in my 1−2pm window. At 1 I got an email from the scheduler that they would be there closer to 2. They didn’t arrive until 3 — I was informed of their proximity with an email from the scheduler. AN EMAIL!!!
Finally, when someone showed up, there were 2 people cleaning for 2 hours — our 1-​BR apartment is 650 sq feet — and I was somewhat disappointed. Whoever did the bedroom and living room did a pretty good job but some of the shelves were still «I didn’t even bother» dusty.
The kitchen, however — which I EXPRESSLY communicated several times was my priority — was a huge disappointment. One of my counters was not fully clean. The floors were not clean, the ergo-​mats I have in front of the oven and sink were not moved. In the process of cleaning the oven, the mats became MORE dirty. There was cleaning stuff residue in the oven, the side of the fridge wasn’t touched, etc. I plan on re-​cleaning many parts of the kitchen and bathroom to make up for it.
I am very disappointed with this service and I would steer clear of them for your household cleaning.

I will caveat this by saying I haven’t actually received their cleaning services, but was so fed up with the scheduling process that it’s just not worth it. They came out to the appointment and hour and a half late, so of course I was no longer there to let them in the house. Then, when I called to reschedule, they told me they didn’t have any availability for five months. Are you kidding me?!?

My husband and I decided to give Casella a try to make our lives a little easier. Eddie came out on time to make an estimate and talked the company up, promising our complete satisfaction. I stayed at the house the first time they came out; I was trying to get some work done in our home office and one of the ladies was talking my ear off about her personal issues at home, etc: it was awkward. Then she says «please don’t tell Eddie I’ve been chatting with you, I’m not supposed to talk to clients anymore because people had been complaining!» (I can see why!) They did a good job but throughput the course of the time we hired them, they has two no shows and one time showed up when they weren’t scheduled. The 2^nd time was the last straw; the receptionist blamed it on a computer error, but we were done. In retrospect, they charged more than they should and cannot be trusted to show up when they’re supposed to. I would stay away from this company!

We have been using Casella for atleast five years. They come every other week. My house looks and smells great everytime they come. They clean everything, the woodwork, moldings, and everything else. On one occasion we were not as happy and they were responsive, even offering to come back. We prefer they use our own vacuum and micro fiber cloths we leave out.
Maybe the problem is in the getting started stage but once they are cleaning your house, they are very good.

On the one hand, the cleaners made my microwave super shiny, the refrigerator door very clean and the counter was spotless. But that’s not what I asked them to do. I asked them to clean the tops of the cabinets, the walls, windows, top of refrigerator. All points where cooking grease had built up. When I checked after they left, the tops of the cabs and fridge had black grease in all corners and the surfaces were left very greasy. Additionally, they vigorously scrubbed my chrome-​paint soap dispenser and scrubbed the paint off.
I took photos of everything, including the streaks my fingers left in the greasy surface and sent to the cleaner. No one got back to me. $ 100 for me to have to wash everything myself and now have to replace the soap dispenser on my own time and dime. Won’t make that mistake twice.

If I could give them zero stars, I would. These people are completely unprofessional. First, it took weeks to schedule an appointment because it took them that long to respond to my e-​mails. They finally e-​mailed me to tell me they had booked me an appointment, but didn’t tell me the time and day. When I e-​mailed them back to ask them, I didn’t receive a response. They eventually called me and told me that the appointment was the next day. When I asked them what time, they told me that they didn’t know yet and that they would call me early the next morning to let me know. They never called me back. The person that was waiting eventually had to leave. They ended up calling me at about 5 PM to tell me that they were at the apartment building. I told them that had they called me when they were supposed to, I would’ve told them that the person who was waiting had to leave at a certain time. We made another appointment. They showed up almost three hours late, called and left a voicemail (I wasn’t there and someone else was waiting) saying that the front door to the building was locked. Anyone who wasn’t mentally deficient could have seen that there was a buzzer and intercom next to the door and all they had to do was buzz the apartment. I’m not giving them another chance. They don’t deserve to be in business.

Short version: If they clean houses the way they run their office and customer service, you don’t want them anywhere near your house.
Long version:
About a month ago I bought a Groupon for several cleanings from Casella and thought that it would be a great way to get my house ready for the holidays.
I called them first thing Monday morning to schedule my first cleaning. Naturally, they needed some information about my house so that they would know what to expect. Instead of just collecting this information on the phone, they told me that because they have made «too many mistakes» when doing it this way, these days they do it like this:
1: during the customer’s first phone call, ask customer for their email address
2: email customer a form (located at Google docs)
3: assume customer can edit that form (I had to import it and use Open Office) and return it to them in a format they can read (I had to send my form to them twice)
They also asked me to send them a copy of the Groupon. Would a link to the PDF be ok, I asked? Sure.
Ok, fine — I sent them the link, I filled out the form and emailed it back to them as an attachment. They couldn’t open the attachment, could I send it in a different format? Fine. They couldn’t access the link to my voucher, could I send it as an attachment? Fine. I did that. Then I waited… and waited…
The next day, Tuesday, I emailed them to remind them that I was trying to schedule an appointment. Eddie responded via email, telling me that I should call them on the phone and ask for Caroline.
The NEXT day, Wednesday afternoon, I called again to try to schedule a cleaning. They told me that Caroline wasn’t there, and not one person in their office other than Caroline could handle scheduling. They suggested that I leave a phone message, so I did.
And waited…
SO… By Thursday morning, Caroline had still not returned my call. I called again, and this time I reached her. One would think this would have resulted in her finally scheduling my first appointment — right? Think again. Caroline told me that before making any promises, she would have to check with someone, and then call me back. Call me back BY WHEN, I asked? Noon, she said. So I waited… It’s now 9pm.
Don’t let Casella waste your time the way they wasted mine.
It only took a matter of minutes for Groupon to fully refund my purchase price.

They didn’t show up for my estimate appointment! Eddie called me at 9:40 this morning to let me know that he would be about 15 minutes late for our 10:00 appointment. Since my husband and I are out of state, my mother-​in-​law was going to meet with him for us.
When he was still not there at 10:30, I called his secretary to check on his status. She said that he just left (although he had told me he was leaving at 9:40), and should be there any minute. She gave me his cell number, which I called approximately 5 times with no answer.
I called his secretary back at 11:00, and she said she could not get in touch with him either, but she would keep trying.
At 11:15, I finally told my mother-​in-​law that she should leave, because I was not going to hire a company that treated us like that on the first meeting. I would not recommend them to anyone! I still have not heard from Eddie… no apology, explanation, etc.