AA Troys Moving & Storage

I contacted this company to get an estimate on moving, and Troy called me today to set up an appointment. He sounded nice and we set up a time for the next morning, and he suggested I check out their BBB ratings. I generally don’t use BBB, so I checked here on Unilocal instead and saw some of the less-​than-​great ratings. Myself and my fiancé decided to cancel the estimate.
I call to cancel, and Troy asks why. I explain that I don’t use BBB because I’ve heard ratings can be bought there, and some Unilocal ratings are not good. He immediately starts talking about how his BBB ratings are great and will not let me speak. I told him I’m not interested and he starts getting angry and interrupting me about how it’s «important to his business.» He’s still talking loudly over me, so I say no thank you and hang up.
He’s now called two more times in the past few minutes, both of which I told him NO, I AM NOT INTERESTED and to stop calling me. VERY unprofessional — if someone isn’t interested in your business, just move on. Calling them multiple times to harass them is NOT okay. And it’s certainly NOT going to change my mind about employing your company.

My wife and I just moved from Tewksbury to Newburyport
We used Troy’s Movers
They were a first class service —
4 polite and professional men worked quickly and carefully and got the job done in ¾ the cost of the estimated cost –
He offers references for past work done and we are on the list
Use Troy’s for your move !

I had an internal move scheduled for Saturday, but Troy called me up Friday morning to ask if we could do it Friday afternoon — summer is busy and he wanted to give his guys an actual weekend off before 7 day a week moving kicks in. That seemed like a reasonable request to me, and since I was home anyway I figured I would surprise my wife by having it taken care of when she got home from work. I didn’t feel like I HAD to say yes to the request, is what I’m saying, but in retrospect I’m glad I did — it gave us our weekend back, too.
Jose and his crew showed up (a little late, to be honest, but I had stuff to prepare and honestly didn’t mind) and moved everything in an hour flat, including dis– and re-​assembling our bed.
They were lightning fast, professional, funny, polite, efficient, and careful. Nothing was damaged and everything ended up where it needed to go.
I get that my situation was far from typical — just the furniture 1 floor down in a building (we took care of the little stuff before they got here) is probably second only to «the apartment next door» in terms of ease of move — but I was immensely pleased with the speed the work was done in and the manner in which they did it.
We don’t plan on moving again any time soon, but I would rehire these guys in a heartbeat.

Never again!
They charged us way more than what was quoted and dropped my new dryer down the stairs. The delivery guys promised that they would make good on it and I would be taken care of but when I called Troy he said it was the dryer fault that it fell down the front steps and got all banged up. I told him the dryer wasn’t heating up and he said that’s because my dryer vent is clogged up because the people in the house before us never cleaned it… problem is… IT’S A BRAND NEW HOUSE! Troy must have called me 6 times and every time with some BS excuse and talking as fast as he could without listening to a word I would say to him. I’m pretty sure his objective was to annoy the crap out of me so much that I would just say forget it which is exactly what I did. If he gave me a couple of hundred bucks back to have it repaired I would have been satisfied but he refused any monetary compensation even though it was all dented and scratched up. In the end walking away from it and losing out was better than having to listen to his crap any longer.
Beware.

To begin, I admit that we were a challenging household to move. We have a lot of stuff and though I had spent several days packing, there was still a lot to do. There were some minor problems, but there were a couple issues that were not so minor.
We hired Troy’s Moving because he is the friend of a friend and the reviews on BBB were great.
We explained we were on a budget and Troy wanted to help by suggesting that we rent a 17 foot U-​Hall and take a couple of loads over our selves. We rented a 15 foot U-​Hall and took three loads. The men who did the moving were polite and efficient, however, many boxes marked for particular rooms were found in other places. Some boxes were buried in a corner behind several storage cupboards. It’s been four and a half weeks and we still haven’t found the wooden slats that join our mirror to the dresser. Obviously they didn’t put that back together. The upper section of a small two level display case was left in the entryway while the lower half was placed in the master bedroom. In some cases the legs from our living room sofa and chairs were removed, and in some cases they were not. My expensive desk now has a chip out of it — but these are the minor problems.
We feel that Troy does not handle feedback well if the feedback is not praise. We think he is fairly poor at estimating. He said that we would need two 28 foot trucks, and I agree, but with the three loads we took ourselves, as he recommended in order to avoid the need for two 28 foot trucks, the estimate was still significantly off.
We are due an hour’s refund which we still have not received.
Nevertheless, we are mostly disappointed with what things the mover’s did NOT put on their truck.
My mate and one of my son’s had repeatedly reminded them to put our Big Green Egg, deep freezer, and large kitchen island on the truck. These are the heaviest items we own, and obviously the things we needed the most help with. These items never made it to the truck. Troy said that he would «try» to get a truck and three movers to us on Monday to finish up, but it would cost us another $ 800.00!
Why didn’t the movers put those items on the truck in spite of being specifically asked to?
We believe that Troy told them not to so that we would have to pay the extra $ 800.00 to get the job done. It sounded like, and we still believe it to be, a scam. His response was, «Really…» He persisted in interrupting me and talking over me in his attempt to make me feel that I am the one in the wrong. Blaming me for it because we were «not ready.» Even so, those heavy items were ready to go. Why do we hire movers anyway? At one point he even said, «I don’t care that you’re the customer…» I had to tell him more than once that I was not finished speaking. This rudeness and his attitude caused me to hang up before I even finished telling him everything that I had called about. He just didn’t even want to hear what I had to say. These issues are not, as yet, resolved.
So, I would strongly advise other consumers to look elsewhere for their moving and storage needs. In other reviews I have noticed many customers complain about Troy’s lack of customer service. My family and others whom I have discussed these issues with agree about the part that seems like a scam:
it just doesn’t make sense that the men doing the moving never put the heaviest items on the truck in spite of being asked to do so a few times. Then, Troy offers to «try» to find a truck and some men to help us out again two days later, FOR $ 800.00 MORE! What does it sound like to you?
We rented a 10 foot U-​Hall and an appliance dolly to move these heavy items our selves. It was very hard, and not what we had planned for our move and the money we were spending.
I would prefer to rate this company a half star and highly recommend Consumers look elsewhere.

I would trust these guys to move my sweet elderly mother they’re so nice and fair about pricing. I was really nervous about choosing a mover especially just being my infant daughter and myself & having a strict budget to follow after making a purchase. I am very happy and feel blessed I decided to go with Troys Moving & Storage. I went with my gut instinct and it worked in our favor. I saved time and money going with experienced movers and now I can truly enjoy being settled in our new condo in The Andover’s.
Troy is a super nice guy, straight to the point and trustworthy, and consulted me for no charge on what I needed to do to keep things organized with moving tips and strategies to keep my move timely and within my budget. He has amazing customer service and followed up with us. He spent time with me on the phone and answered all my questions and concerns. They have a very high rating on the BBB website and a stellar reputation. I am happy I decided to go with Troy’s Moving & Storage and I would use them again in a heart beat.
The three men showed up on time and are very polite. They’re pro’s and my delicate furniture, art, tv and electronics were moved without a scratch and treated my precious belongings with TLC up several flights of stairs into a condo unit from Medfield to North Andover, MA. Again, these guys are experienced pro’s and I watched them move my big furniture up several flights of stairs and doorways effortlessly and flawlessly.
I had no worries and all I had to do was relax and focus on my 21 month old smiling baby girl and they took care of everything. This was a stress free move and I would use them again and highly recommend them to my closest friends, family and elderly mother.
They’re honest and Troy quoted me 5 – 7 hours and this is what I paid by carefully listening to his expert packing advice beforehand and making sure we were ready to go. They disassembled and assembled my furniture with precision and skill in a timely fashion. These guys are very hard workers and I am extremely happy with our move. Thank you guys!!!
God Bless,
Jessica

I use movers all the time for work and I used troys movers to move my personal belongings three times. Troy was always prompt and courteous during quote process and his guys followed his lead. His guys were fast and careful with all my belongings even during the one rain storm. They didn’t complain one time and worked right thru it. All 3 times his guys were I little under his quote. If I was to move again i will use him and if anyone asks me I would recommend him.

I used Troy’s Movers last month and the experience was certainly sub-​par. Troy was great in the beginning, making the sale, but once things were being moved, it was a different story. He needs either a crash course in customer service, or hire someone to do it for him. He was very disrespectful, aggressive, difficult to work with, and blamed us for hiccups in our house closing process (the things that always seem to happen during closings which are out of the buyers/​sellers control).
First off, he never called us back to remind or confirm a pick-​up/​drop-​off time for our move. Second, I needed to push our drop-​off/​set-​up back an hour, and he basically flipped out on me (from 1:30 to 2:30 p.m.). He was not only unaccommodating and sensitive to the situation, but he said he would charge me time-​and-​a-​half for his guys to work and drive home in the dark. Meanwhile, after I begged the sellers to move in early, his guys still showed up 1.25 hours late.
The movers were professional — they were fast, efficient, and pretty friendly. They engaged in small-​talk, but knew they were working against a timeline and definitely stuck to it. Hats-​off to them.
The price was very cheap and even came in under budget. Therefor I would recommend the movers especially if you’re moving to an apartment or into a place with no time constraints or deadlines. But if you’re buying/​selling and moving that same day, then I would not recommend this place. Buying/​selling, there’s always curveballs that will make the time sway an hour here or an hour there, and this type of customer service will only add to the already-​stressful situation.
After weighing the pros and cons, the cheap cost and pretty great movers didn’t outweigh the poor customer service I received… and unfortunately, could only give it a, ‘OK’ 3 Stars. It’s too bad because if the female who answered the phones after hours was in charge, this could have been a 4 or 5 Star rating, easily.

I scheduled a move well in advance for the last weekend in June. I was moving from a 3BR house (one of the BR’s was basically empty) to a 3BR apt, but I have relatively few furnishings and no appliances being moved. Called Troy, as I had received a postcard advertising his company’s services. The estimate I received was well above advertised; I was told this was because I was moving on the «busiest weekend of the year.» Ok, is gas more expensive? Do you pay your crew more money that weekend? No, and probably not; you charge more simply because you can. I called around, got higher rates, so apparently all movers subscribe to the «we can overcharge our customers this weekend» mentality. I signed on the dotted line.
Crew arrived on time in the morning, and started off gung-​ho. A few hours later, progress had slowed to a crawl, and the crew chief covered this up by constantly telling me unasked that «we’re working hard for you.» Finally the house was packed and we hit the road.
Moving into the apt went relatively smoothly, except for the damaged dresser. I accepted the crews apologies (it was «the elevator’s fault») and was told that Troy would be in touch the next business day. I was given an estimate of 5 – 7 hours for the move, and was presented a bill for 9.5 hours, with a cost 68% above estimated.
The biggest reason for the 2 star review is the after-​the-​fact customer service. I called Troy numerous times, attempting to have him address the damaged dresser. Every time I was told that he was so busy, and can I call back. Once he even told me he couldn’t talk because he was headed to his vacation home, and again, could I call back. I’m sorry, if a business owner cares about customer service, he cares enough to pick up the phone and make things right when his employees are at fault. Here I am, months later, resorting to warning others because Troy doesn’t care. As another reviewer wrote, he’s helpful and attentive on the pre-​sale, but goes missing when the chips are down.

My family and I have used Troy’s movers during two moves. The first time his movers were amazing and impressed my parents so much they insisted I contact Troy for my move to the condo. Apparently we picked one of the busiest days to move and the movers were 2 hours late. When I called Troy and told him that I was only allowed to move between 1 – 5 (a rule established by my condo’s management company) he became annoyed and asked why I didn’t tell him… Well why didnt he tell me he was going to be 2 hours late? If he was going to be on time it wouldn’t have been an issue at all. He tried to place the blame on me and I was very unhappy with his customer service. However, his movers were professional, quick and courteous despite being in the middle of a heat wave. They took great care of my furniture and boxes and even hoisted one of my dressers to the 2^nd story in my loft. I do recommend Troy’s for his staff not he himself.

I am only giving Troy 1 star because I can’t give them a ½ star.
I signed for an afternoon move, because I was closing on the new house at noon. Gave a deposit, Trot stated I was all set and in good hands. They arrived at my apartment, at 8:15 in the morning. I spoke with him and he stated that if I didn’t move now, he would back out. Try finding a mover in 10 minutes on memorial day weekend. Pay extra for troy to damage my TV. The movers were nice, but moved at a relatively slow pace. Took an hour to arrive across town. Which is an 5 minute drive. Had to argue with them to take that hour off the bill.
The next day Mr. Troy called to ask how the move went. He denied saying he was going to back out and stated I was hard to deal with. Apparently he was happy with the job, but I was not.
If it sounds like a good deal its probably not.

I’ve made my fair share of moves in my time span, even at the ripe young age of 28. From MS to TX, TX to GA, GA to MA… and that isn’t to mention the moves I’ve made inside each state (twice so far just in MA… and I think it was 3 in GA). Some of these moves I do myself, putting myself through a mind numbing experience, not to mention the side effects to the body, and some moves have had movers take care of everything… allowing me the chance to sit comfortable to the side and make sure (with prayer and hopes of course) that nothing is broken or damaged.
I even schedule moves for a living, it’s my job. Estimating time, weight, etc… and then booking a company to take care of said move.
In this case, I moved from a 3^rd story location in Lowell, to a 3^rd story location in Billerica, both being an apartment complex. I have semi nice furniture, nothing that I bought within a year, and through it wasn’t free… it’s not like having a car or college loan. I keep it nice, and my electronics are ALMOST, my life. :-P
Troy offered me an estimate (time, weight, and cost). I of course did the same for myself, and his price was reasonable. (We’ll come back to that) The weight was off a bit, but no bother, and after a certain mileage (20 I think) they charged a fuel surcharge. Which most major companies don’t offer till 30 to 50, depending on location.
The move went… okay, and that’s rounding it up. The movers weren’t really moving, it was more like a «crap we have to work» movement and attitude then a customer friendly — earning a paycheck attitude. Which is aggravating when you pay by the hour.
Another upset, they didn’t wrap my furniture (which is tan/​beige by the way). It just got blankets throw over it when it got in the truck.
Blankets that must not have been to clean by the way, because my couch had an orange tint once it made it to my new apartment.
I can thankfully say that nothing was broken, but if I could do it all over again I would gladly take the back ache over the head ache.
Tony was unwilling to work with me on the couch. I explained, it definitely did NOT have that lovely orange tint when it left the old apartment, he said «My crew said it looks like dust, just use some fabric cleaner and if that doesn’t work give me a call.»
And whose paying for the fabric cleaner? ME! He did nothing to help, and offered no follow up or assistance in the matter. Furniture was not put back together, and the bill was much higher than planned (I even estimated an hour over what they originally claimed it would take).
If you have other options… use them… any of them, just don’t come here unless you have no other choices. He was friendly when making the sell, but not after the workers completed the job. Put your time and money in better hands then this for your own good and a better/​happier move.