A-1 Taxi Service

today, there was a 20minute wait, I immediately went to wait outside, after 45minutes I called to see how much longer… I was told the cab went and left already because he didn’t see anyone and the dispatcher hung up on me.

Called for a cab, here’s the conversation:
Dispatch: «Hello?»
Caller: «Is this A1 taxi in Lowell?»
Dispatch: «Yes»
Caller: «Do you accept credit?»
Dispatch: «Yes» [disgruntled]
Caller: «How long is the wait right now?»
Dispatch: «I don’t know!» [curses under breath]
Dispatch: [click]
I’ll never try to use this company again. If you’ve read this, you’d be crazy to use them.

If I could give them zero stars I would. I was trying to find a taxi for a very independent disabled elderly friend and needed a cab that could accommodate an electric power scooter. It comes apart into 3 pieces easily and can fit in a large trunk with no problem (I even drew a large numbered diagram). We needed her picked up from Chelmsford, ma and brought to East Boston. They quoted me a price of $ 85 and told me they would definitely be able to fit the scooter, so I set it up. They show up the next day telling my friend they weren’t going to do it, refused to even look at the diagram. I called them they said they might attempt but whoever I spoke to quoted the wrong price and it would be $ 105! Shame on them for such unethical business practices and limiting the Elderly and Handicapable! #Massachusetts #Boston

There was a mix up when my mother needed a ride home from Lowell General. They called her and told her to never call them again, with a few bad words and an even worse attitude. I called back because this wasn’t okay, and the man who said that hung up on me. When i called back he said it was a mistake on my mother’s part but that she could call back. He did NOT apologize. We won’t be calling back. And I will make sure to never refer anyone to A1. The «A» stands for assholes, and I’m not sorry either!

My car recently broke down and I needed a cab to get to work. I called at 6:20 and was told it would be 15mins. They showed up late with another guy in the cab… ok no biggie I thought, as long as I’m not paying extra… So by the time we dropped him off, it was now 7:15 when we got on my part of the journey. I specifically woke up early to avoid the traffic on 3S and now we got there at the height of when the traffic starts to gets bad. great. So we take an alternate route (which I had asked if there was, However I didn’t expect us to take the serious alternate route that he chose to take which was all the way around and never getting back on the highway again… ok This was surprising since we have both agreed that the traffic opens up after a couple of exits; instead he took this alternate all the way to my final destination which added a lot of time.
Best part is there is no meter to tell you the rate you are paying so when I expected $ 25 – 30 max especially with the inconvenience added from being late, dropping off another passenger, and taking this route– I was displeased (read: I helplessly started to shed bits of tears from sheer frustration) when I was «told» it was $ 40– i asked what the mileage was an was told that fee is just the standard between my two locations… grrrrr… So if i went from one end to the other it would be the same price??? yeah, sounds honest to me… what gets me most is that i would have walked once we got to $ 30– but thats my own fault for not asking for price updates since i couldnt see a meter. i still have a car to fix/​purchase so walking part of the way would not deter me if it saved some of my resources.
Overall, I would give only one star if the diver hasn’t been a nice guy. However, VERY POOR SERVICE.
I am now walking the little bit of my journey to my work (we had to get cash from an ATM because they don’t take card) due to the fact that I couldn’t even stand the thought of getting back in the car for the few blocks down to my actual job site– I feel very swindled and I will not be using them again.

I use A-​1 a few times a week. I don’t have a car, and usually take public transportation to work — but since Lowell’s buses stop really early at night and don’t run early enough on Saturdays/​at all on Sundays, I need to take the occasional taxi.
I’ve tried most of the companies in Lowell, and this one is my favorite. Their cars are the cleanest, they’re usually very punctual, and their drivers don’t skeeve me out. Not to mention, their prices are some of the lowest out of all of the options. I’m a fan.