Auto Integrity Sales and Rental

We have bought 4 vehicles from Auto Integrity over the last 5 (or so) years. Keith, the owner, has always treated us fairly and professionally. He worked hard to get us the financing we needed even when our credit was not great. His cars seem somewhat overpriced (hence the 4 stars and not 5), but keep badgering him, he’ll work with you.

We desperately needed a van for a trip in Colorado. As it turned out, vans are really hard to find and are very expensive to rent (unlike minivans). AutoIntegrity was extremely price-​competitive and was willing to arrange transportation for pick up and drop off, which eliminated a lot of hassle.
The van was definitely worn out, but it was so inexpensive! And it successfully took us from point A to point B, which was what we wanted. The trip was a huge success, thanks, partly to AutoIntegrity. Thank you!

Recently my husband and I found a vehicle online that was available for purchase at the Loveland Auto Integrity location. They post their cars on a variety of car sales websites. Because this dealership was over 2 hours from us, we called them and inquired about the state of the vehicle. We were told that it ran great, was mechanically sound and that it only had a few little dents and scratches (typical for a 6yo vehicle). We got there 2 hours later and immediately it was obvious that the body damage was understated. The «scratches» were actually an area on the drivers side where someone scraped the car along a pole of some sort and subsequently tore off some molding. The entire molding strip was missing off the rear bumper, the front bumper had holes dented into it from driving into something, and the window tint was damaged. We also discovered that one of the automatic windows didn’t work, the spare was missing, and there were several buttons/​accessories/​molding pieces inside the vehicle that were ripped out or missing. Why wasn’t this mentioned before we drove 2 hours to view it?
We took the car to a mechanic and were told that the transmission was likely «slipping» and would need costly repairs. We knew something was wrong with the vehicle because it wouldn’t accelerate properly. Instead, it would rev high and jerk just prior to hitting 7000rpm. I know very little about cars but the issue was so obvious any driver would know that something was wrong. When this was mentioned to the dealership they ACTED totally surprised, as if they were unaware of this very obvious defect. (The salesman acted strangely, shooting up multiple red flags with his body language, tone of voice, and his «amnesia» when it came to specific details) The mechanic also showed us various parts under the hood that had be replaced improperly. There was a wood screw plugging a vacuum hose and a sensor just hanging loose with nothing to attach it to. The turbo pipe was smashed between other parts which likely contributed to the various issues under the hood. It was the mechanic’s opinion that the vehicle was once heavily modified but those parts were removed prior to sale/​repossession and it was just haphazardly thrown back together. He also stated that some crucial parts were missing and other parts were not correct for the model of vehicle.
I understand that there will be issues with used cars. However, it is not acceptable to me that this dealer did not disclose any of these major issues with us before driving 120mi to view a very defective vehicle. When we asked to view a Carfax we were given a dirty look and were provided with one that stated that the vehicle had been titled and in their possession for 13months. When we asked them how long they had it, they stated that they only had it for between 4−6months. Riiiiight. One must also note that Auto Integrity rents out the vehicles they sell so these automobiles are titled as fleet vehicles (very obvious on a Carfax). We all know how people treat rentals, so imagine how trashed a rental car is from a seedy rental lot like this one.
Auto Integrity only has a few cars on this lot, so one would safely assume that they would be familiar with the ones they have… ESPECIALLY when a car has such a major issue as a TRANSMISSION DEFECT. The mechanic told us the fix would be extremely costly and to definitely pass on the car. The worst thing a salesman can do is lie to a potential buyer. I would have rated this dealer much higher had they admitted that there were issues with this car (a 2005 Jetta GLI). However, it was extremely obvious that they were hiding something and all it took was a visit to a mechanic to confirm our suspicions.
There is a reason these guys are NOT BBB APPROVED!!! They also do not offer ANY guarantee on their vehicles (not even 24hours) which should send up a huge red flag. Steer clear of Auto Integrity (such a misleading name don’t you think?) and buy from dealerships that stand behind their vehicles and who actually do thorough and honest inspections on them prior to their sale.
Remember: if it sounds too good to be true, it probably is!