Vehicle Impoundment Lot

I was hit head on by an impaired driver Friday morning on the way to work and it closed Clark Memorial Bridge for an hour. Having said that… the officer treated me like the criminal this evening. I went to retrieve my belongings and he was completely unprofessional. My BFF merely asked if he could walk in the lot with me and instead of answering professionally he treated him like a criminal also. I’m sure they deal with plenty of riff raff, but they need to became a tad more sensitive to their customers. Probably most of their visitors have experienced a traumatizing experience if their vehicle had to be sent there.
After I retrieved my belongings the officer was so busy texting that he didn’t notice me waiting so eventually his coworker hesitantly came over to give me my ID back. Their unprofessional attitudes give me the feeling that the impound is where they send the reject officers.

Don’t get me wrong, I am not a fan of having my car towed. Especially when I was legally parked and had no idea there was a mini-​marathon coming to a street near me. But one of the things I love about Louisville is that even when things don’t go your way the people you deal with to get back on track are usually really nice and go out of their way to help you. That was the case with the gentlemen at the impound lot. I didn’t discover my car was missing until the Friday before the derby and I hadn’t yet transferred my title or insurance to Kentucky since moving here, so there was a lot of red tape for me to cut through on a very busy day and the staff here told me exactly what I needed to do and who I needed to call. I couldn’t get all the paperwork filed with the city and get back there before 5 PM, but the lot is open seven days a week and that is excellent. Plus they take credit cards!
The only thing they couldn’t tell me was how to get out to the lot via public transportation, so I’m telling you that the 31 bus stops at Frankfort and Mellwood Avenues and the walk from there is just a few blocks.