Steilberg String Instruments LLC

I hate this place. It has been years since i set foot in there cause you cant browse without both of the sale people standing on your heels and asking you a question or offering unsolicited advice every ten seconds but i felt i needed to grit my teeth this once. I was finally in the market to buy a top of the line mandolin (and they are only store in town that carries high end mandolins) and went in, needless to say i was barraged with ten questions within a minute of being there. Anyway i found a mandolin i was interested in, the guy got it down for me, i tried it out and loved it instantly. Before i could return to the counter with it, the other gentlemen stopped me in my path to rudely take the mandolin out of my hands without asking me if i was done with it, as if he couldn’t imagine that i could afford that particular mandolin. I was briefly shocked but then felt beyond insulted and decided to leave. As i was walking out he mentioned maybe id be interested in some of the lesser expensive mandolins but I did not turn around as i was leaving. So much for me giving this store another chance.

I purchased an instrument sight unseen from Steilberg. I purchased it from their website and they shipped to California. The communication with them was impeccable. The service was exceptional. The honest description of the instrument was right on. The shipping was perfect and on time. The price of the instrument was more than fair. I would recommend this retail string instrument store to any musician. Neal was wonderful! Support this store!