Sirius XM

Horrible customer service. They never mentioned that a plan will automatically renew unless you get an «Invoice plan». So be careful to cancel your account IF you do not want a renewal before the expiration date. You will get transferred to different departments and will be placed on hold for 30 minutes or more.
Please negociate with Sirius XM if you want a certain plan. I got a 5 month $ 25.00 plan which expired. I wanted the same plan but they wanted to charge me $ 179.00. I declined. Then it was $ 99.00. I declined. Finally I accepted a $ 5.00 a month plan for 5 months.
Be firm when you talk to them. They will try to bully you into accepting their payments. Try to get a customer service representative who speaks English clearly.
Peace.

If I could give them MINUS 5 stars, I would! My experience with Sirius is similar to Jeff R. I was told that the only way I could use the Sirius service was if I had a credit card on file so that they could deduct money every three months. At one point, I added on-​line Sirius service and paid the difference with my debit card. I was very clear with the operator who had such an accent that she had to be in some other country, that I did not want to use my bank debit card for my 3 month renewal and that they should continue to use the credit card. She assured me that she would take care of it. Last week, I found out almost $ 70 was withdrawn from my checking account and it was not a pleasant surprise as I was running short last week. I called Sirius immediately and after 45 minutes of talking with and being put on hold about getting my money refunded, I finally became so frustrated that I said I wanted to cancel the account entirely. Finally (after I had asked to talk with a supervisor several times and was not transferred), she transferred me to «Angie» also with an Asian accent. Angie said I did not have to pay at all with a credit card if I did not want to and that I could have paid from a paper invoice for the past year. She was very gracious and said she would refund my money right away and that it should be back in my bank the next day or for sure by the end of the week. Today is the sixth business day and the refund has not happened, nor is it pending in my account. I called Sirius again to ask where my refund is and I was told that now my refund was actually going to be mailed instead in 7 to 10 business days! I asked to speak with a supervisor four times before «Curtis» would transfer me. I have been on hold so far for over 48 minutes. One time, Curtis came back on the line to tell me the same thing he already had. After 51 minutes, «Ingrid» who is located in the Phillipines also told me that a check would be cut in 7 to 10 days. I said wanted to cancel the account. I was transferred to «Marlene» (also in the Phillipines) who tried very hard to make up more lies in order to get me to not cancel. I kept telling her over and over that I wanted to cancel the account. When I would not go along with her «new» idea of taking $ 34 off of my next bill, she finally hung up on me after 1 hour and 23 minutes on the phone with them. She literally refused to cancel my account. This recent problem with Sirius began August 24 and I am now told that I should have the money that should not have been taken from my account, around September 14^th! Use ANYTHING but Sirius. I guarantee that if you ever have a problem OR if they make a mistake, you will get nothing but frustration. RUN RUN RUN away from this company.

Awful customer service!
Called in the morning with a representative (Ivan) who was going to establish a new service for my new vehicle and gave a favorable quote for this car. He said that I was paying too much for my other car and put me on hold to obtain a better quote. After an hour on the call with being on hold for over 15 minutes. I was dropped.UUURRGGGG.
Later the same day I called again and spent 52 minutes on the phone with them again (Jean) and DID sign up the new car. He said he couldn’t give me a better rate on my existing car and transferred me to customer service. A half hour later I spoke with (Ron) a woman who also could not honor what the first representative (Ivan) confirmed. All operators I conversed with had VERY heavy accents making the entire experience more miserable… My recommendation… Use Songza, Pandora, Spotify… Anything but XM!

Sirius XM Radio has been harassing me by phone. I do not know how they got my phone number, it could be from the Infiniti Dealer. I have told them to stop calling to no avail.
I would never recommend them to another person. They do not understand simple english.

Very unprofessional company. I did not give them my work number. Some how they managed to get it, and have called a few times. I have told them to stop calling, and set e-​mails to have them stop calling, and it has not helped so far.