Precision Collision

This was not one of the preferred shops from my insurance company but it is the only Mercedes certified shop in the Louisville area. Norman and Christie were absolutely fabulous to work with. I was updated at each step of the way, everything was explained to me and coordinated with the insurance company. when completed they sent the car to Tafel Mercedes to get inspected and completed. My car was washed and waxed and completely detailed. all the parts are OEM MB with a lifetime warranty as long as I own the vehicle. Car was ready when they said and it looks as good as new. This is a top notch outfit.
The quality of their work is exemplary… and what made the experience that much better was the service from their team, especially Christie. what a pleasure to work with.

I took a truck there, where i hit a low, unmarked post. They fixed the dent, and installed my aftermarket tail lights for free. That was cash, no insurance involved. I paid cash, and really couldn’t ask for easier, or painless. I even picked it up on a weekend, after hours.
Took an older vehicle there, that an apartment lawn mowing service ripped the front bumper and few other things literally off the car, and body work was fine. Second service was covered directly, just the liability insurance of the apartment complex. Car looks brand new and its 13 years old!
Overall as good a quality as when my insurance sent one of my new cars to one of their «preferred» large shops, and gotten cars back in much more unacceptable condition. Other people’s experience have been the same at that place.
Kentucky is a no fault state, and had two wrecks (neither my fault, one i was sitting still) and have found insurance companies refuse the claim regardless of who is at fault, to force the claim into arbitration which takes weeks to settle.
Everyone was courteous and pleasant. Getting ready to take another mishap there in a few weeks.
I plan on using them a third time, helping out a friend get his fixes no insurance, because they are nice, negotiate somewhat on prices and options, and seem to be rather accommodating.