McAlister’s Deli

We love McAlisters! We typically go after church on Sundays when they are *packed*. Regardless of how busy they are, the cashiers are friendly and the food arrives quickly. The servers will often come up to your table and ask if you’d like a refill or if you need anything, despite the fact this is an «order at the counter» restaurant, which is really helpful when you have your kids with you. My only criticism is that they should let us get our own napkins for goodness sakes!

Let me start out by saying «Service/​Packaging» of food could be just a important as quality, taste and price of the items your selling: in this case it’s food.
Overall: meal was great, service was friendly and within a few minutes I had my meal.
The good: food was excellent to taste, the same as if I went to any number of other chains, as should be expected. I had the chicken chipotle melt and the fire roasted vegetables. Both tasted great~ no soft drink, I asked for a water and also received a pickle slice. Both to be as expected. I was also asked the same «can I get you anything else» line as they provided my food to me. Also nice to know they give the same curtesy was present to me as other diners (I listen to my surroundings~).
The bad: nothing was bad actually!
The ugly: I added this line (from «The Movie») because of plating of food/​preparation. The cup of soup was spilled on the plate, either when placing it in the cup bk in the kitchen or in transit to my table. The food construction of the melt also was miss matched. I say that because when I bite into it, chicken was on one side and cheese/​sauce to another. Even distribution (or as close as you can get it) is key for any sandwich. If not, it can throw the whole meal experience off even if it is «great food». Presentation is very important, be you a chain store or five star restaurant because it paints a picture of your staff, your product placement and how you carry your business. Yes… this all came from food, but you would present this in a commercial for your business, now would you? I think not.
Bottom line: great experience and I recommend management coach on those two items if they read these things. Otherwise, I am only making folks aware and what is to be expected. Take what you will from this review.

I stopped in here on a recent trip through Louisville. I’ve been to a handful of different McAlisters locations, and while the experience is almost always positive, I have to say that I received exceptional service at this location. It’s always great to have something to rely on when you travel.
Thanks guys!

Apr 10, 2015. Friday, about 1:30 pm. Today, service declined… all they could mostly keep up with was removing used dishes from tables. We were not offered a drink refill one single time the entire time we were there. Two female employees stationed at the registers did not move out to help cater the tables when they had no lines. People are still friendly, but understaffed. Sign on the door: «Hiring now.»
One of two Memphian sandwiches had very little roast beef. Only 1 of 3 sandwiches were worth the price. All 3 sides of broccoli were overcooked/​mushy, too buttery and too salty.
Ice tea is unbeatably great, as usual.

Stopped in for lunch and this was my first time eating here. I had a choose 2 of the savannah chopped salad and the grilled chicken spud. Both were very good and the sweet tea was awesome. Gets a thumbs up from me :)

Out of towner eating here for the first time.
Nice interior. A little nicer than your typical fast food chain type of place and thankfully cleaner. Quick and friendly service.
I had a Cobb salad and it was so good when I was done I threw the bowl across the joint and then jumped on the tables screaming. Well, maybe not, but I was close. Excellent salad, huge portion. At our table we also had a sandwich/​soup combo that were equally well prepared and tasty.
Will make a return trip for sure.

Not the same as before they went to franchise. Used to be huge freaking sandys. Now it’s like the 2 slice subway. Creative but lacking