AT&T

They’re horribly understaffed and you sit there for an hour or more waiting to get seen. I only come to this location if I absolutely need to. Otherwise stay very far away.

This is not just a case of one angry person bringing down the reviews for a store. This place is legitimately awful. No one here is interested in doing anything beyond the minimum amount of work with the maximum amount of attitude. This store has single-​handedly made me want to leave AT&T. It’s not that hard to be friendly, but you would think so, if you ever visited this place. Avoid at all costs.

AT&T is the worst phone service I’ve ever had to be quite frank. We had decided to cancel my mother and father’s phone service because they moved to Verizon, so I was the only one left on the plan. AT&T changed my bill from $ 60 a month to $ 109 a month with unlimited text, 2G data, and 700 minutes a month. Then we had to pay hundreds of dollars to cancel the service. They also tack extra charges on to your bill when you aren’t paying attention, so be wary of that. This location is no help at all, unfortunately. The service is bad.

We tried the Next plan for one of our phones. A year later AT&T sends us a letter saying we’re eligible for an upgrade to an iPhone 6. Weeks pass and the phone is not in stock, so they release us to purchase it elsewhere. We buy it at an Apple Store. We immediately attempt to turn in the old one to AT&T but they said they can’t help us and that AT&T will have to mail us a package. At&T never sends it despite repeat calls. We return to the store yet again, since AT&T is pocketing the cost of the phone no longer in use. However, service staff is rude, condescending, and mired in bureaucratic red tape. Provided no solution. It was one of the worst customer service experiences – ever. Will never set foot in that store again as long as I live.

This store is some of the worst customer service I’ve experienced. The store manager, Todd White, was a total jack*ss. Rude, condescending, and ignorant about their own products. Didn’t understand the difference betweenan iPad Mini 3 with Retina Display and an iPad Mini with WiFi and Cellular. When I tried, three times, to explain it to him, he rolled his eyes, huffed loudly and stomped away. His bad attitude cost his store a $ 600+ purchase, and has permanently lost my business.

I have had ATT Wireless for several years. In my last contract, I acquired a Windows phone which the screen broke after three months when it fell on the floor. I went to ATT store and since I had not purchased insurance, needed to buy another phone full price. At the moment, I could not afford a new Windows phone and purchased a ‘go phone’ at around $ 130. I did not purchase insurance as I have never been honored one when a phone has physically broken.
Soon after, I started having problems with this phone in the sense that would constantly freeze and had to turn off and on again in order for it to work. I still have these issues. The last few months, it began to drain data MB’s and would go over the monthly limit which cost me to pay extra each month. I barely use data in this phone. I went to the store and was told that there is no way for them to figure what is wrong with it. I was then told that had this issue or any other issue happened prior to the end of the first 12 months, they could have replaced it. Nice to know after the 12 months expired as I was not told this when I purchased it, they only focused on selling me the insurance.
Now the screen has gone dim and with many colors, mainly purple. I can barely see the screen. Of course, there will be no use to go to the store as they would do nothing to resolve my problem. It seems this screen will go completely dark at any time, as it happened once with another phone, and will not be able to use it. I will have to ride it out for the next few months until my contract ends and then go with another carrier as ATT had never been helpful. My wife will do the same. They should be more pro-​active with all the competition they have with other carriers offering better deals. Since their customer service is not useful to me, is only obvious that is time to move on.

The Worst Cable Service EVER !!! If you have more than 3 TVs and like to record your favorite shows. DO NOT GET U-​VERSE, the recording space will hold only 5 maybe 6 hrs. I was Promised sooo many things, «we will waive your activation fee» Never Happened! … «We will take ten dollars off your bill every month for a year» Never Happened. «Your Modem we gave you must be bad, we will mail it to you» Mean while no tv, internet or phone for 2 days. U-​Verse has a 1 year contract, to get out of that contract costs $ 180.00…Guess What? I’m Out, Service Sucks, Best $ 180.00 I’ve ever spent

We’ve had this service (U-​verse) since Aug. ’12. It is now late Oct. ’12 and we’ve never had the speeds promised, and that we pay for, or even consistent connectivity. For the most part the service has simply been slow; not just slower than what we are promised in our package but S-​L-​O-​W by any standard outside of dial-​up.
This morning it completely died and I called AT&T (getting a person on the phone is the subject of an entirely new review — terrible service). Surprisingly they arranged for a technician to come out within 2 hours of my call, and on a Sunday!
He arrived, was very polite and, unlike the sales department at AT&T, honest.
After checking my service he found we were not close enough to the «office» to receive the 12mb service we’ve been paying for since Aug. In fact, we are not even close enough for the 6mb package and are barely close enough for the lowest level, 3mb!!!
Here are the distances
12mb — must be within 6,400 feet
6mb — «» 9,000 feet
3mb — «» 10,800 feet
We are 10,400 feet from the «office».
AT&T sales department was perfectly happy to sell me the 12mb package knowing perfectly well (how could they not???) we are BARELY within the limits to even offer us service at all!
Isn’t this stealing???
If you are new to the area, as we are, or considering changing your service, DO NOT consider AT&T for your internet service. If you do, be absolutely certain you know how far you are from the «office» so you won’t get suckered into a much more costly package they AT&T can provide.
As you can see, they will happily take your money knowing they cannot provide you the service they are selling you.

This review is for the internet services provided by AT&T in Louisville. While we always have to call a 1 – 800 number to deal with all things terrible with the internet service, this is the location they list as the local service provider. The only mildly positive thing I have to say about the internet service we have gotten for the last 4.5 months is that it was the cheapest offering in the area. That being said: you get what you pay for. Late August we pick AT&T and set it all up and have the equipment sent in as we are told we don’t need a specialist. Sweet. The equipment eventually arrives and guess what — we do need someone to program a couple of things — they aren’t ready to go. 3^rd time’s the charm since the first two appointments they didn’t show. No call, no apologies. For a 4 hour window. Not hey we’ll be there at 2, make sure to take off work and be waiting for us. Please sit around delaying all your plans for 4 HOURS! Being nice about it didn’t work, yelling loudly was somewhat effective. Eventually our internet was up and running. For an entire month. Since then it has gotten progressively worse. Which is unacceptable for both of us who require internet for our jobs. My boyfriend frequents the coffee shops — we spent a latte on café in the 2 weeks it took to get the internet up. And now it is to the point of going out a minimum of 4 times a week. Reset doesn’t work. Usually unplugging it will, but sometimes you have to disconnect everything and reconnect everything. I have had days where it goes out more than once. We’ve called and gotten pretty much no where. Thinking maybe we were just in a dead spot but neighbors have no problems. Talked to other folks who use AT&T internet in this area and they’ve all had way too similar stories of folks not coming on time to fix things and having to get it fixed way too often. Over it doesn’t begin to describe how I feel about this entire experience. I’d rather pay double through any other company. Done.