AT&T

Out of all the louisville area stores 7801 shelbyville rd is by far the worst att store I’ve ever had to deal with apart from poor customer service and lengthy wait times at the end of the day you still won’t get your phone I’ve been with att for over 7 years but after the experience I’ve had with this store and att in general I’m switching to Verizon the minute my contract is up! 1 star since 0 isnt a rating!

I came here on a Friday afternoon to get a SIM card replaced. There were a lot of people in the store, but I was immediately approached and helped right away. The person helping me was very courteous and knowledgable about AT&T services. I’ve been with AT&T forever so I don’t think I’ll ever change my cell phone service. Their signals suck at some places in louisville, but at least they have these local stores with good employees to make up their sucky signal. I will def come back here if I had any issues that need to be handled in person.

AT&T is currently defrauding its customers by baiting them with the promise of more data for less money and taking away the bi-​annual contract discounts for upgrading phones. They are doing this by initially giving you a credit of $ 25 per line that you lose when you upgrade your phone at a subsidized rate. This will increase my annual bill for 7 phones $ 2100 and they got me with a simple click on the app. I went to THIS location and they told me to call customer service because they wouldn’t help me get my old contract back.

No one at this store seems to know anything, including how to make a simple transaction. The so-​called manager had no more knowledge that anyone else. Long wait with no service.

Customer service does not exist in this nasty little store. AT&T in general is just a huge money pit. I was disgusted by the fact that they wouldn’t unlock my iPhone unless I bought a certain kind of contract. If you want a good phone service than go to the Verizon store that’s just a couple blocks away or go to a T-​Mobile store.

Whenever I walk into an AT&T store, I am faced with a feeling of lowering expectations and that I’m about to embark upon a fruitless venture.
And that was definitely the case with my most recent visit.
After the Apple Store couldn’t help me – I always try them first — I went across the street from Oxmoor Center to the AT&T store in the hopes that they could transfer my phone number from a business account — my former employer’s — to a personal account.
I also had my old business iPhone and another iPhone I was hoping to transfer my number to.
Well you would think I was the first person ever to ask such a request. The sales associate looked like I had just asked if I could have a cell phone with a side of fries.
She very tentatively looked up my former employers’ account, looking both overwhelmed and bored at the same time. And after I insisted for 10 minutes that my number was in there to be released, she found it but remarked that I would have to call AT&T to have it transferred.
When I asked if I could do that in the store with the number of phones they had laying around, she again looked at me like I was nuts.
Plus, despite the store being largely empty, she seemed very eager to get rid of me and not answer any of my other questions.
First of all, if all requests for transferring a number from a biz account to a personal account have to be called in and can’t go through a store, why couldn’t she have told me that when I first got to the store and not 15 – 20 minutes later. What a waste of time!
And this brings me to my second point: AT&T, please do better at training your associates. My biggest frustration with dealing with AT&T is that none of the employees ever seem to know what to do.
I was able to get my phone situation figured out, but not without some aggravation. And yes, I’m still with AT&T — mostly because my entire family is and AT&T seems to have the best coverage in Louisville. But I’m not under a contract yet. I’m very much debating switching carriers after my recent AT&T run-​ins.

They couldn’t fix my problem with my 3g radio on my iPad so they had to open a tkt with the main support office. It was fixed the next day. Don’t expect any support from the store if you buy an iPad.