Arrow Moving & Storage

I very seldom take the time to sit down and write a review. However, When I have a great experience or a really bad or costly experience, I feel obligated to let other consumers know about it. We had sold our 6000 SF home and purchased another home in an attempt to downsize. The smaller home was slated for an extensive remodel; therefore, we would need to store all of our worldly possessions. Being from Nashville, I interviewed several moving companies. I discussed in detail all important concerns while I conducted a walk thru so the potential movers could see the items of concern. We have traveled all over the world collecting «one of a kind» furnishings, art and collectibles ie antique silver service items, rare silver flatware, ext. We also have moved house many times in the past. We have worked with some very impressive moving companies which maintain extremely high standards and reputations in the industry. So, I certainly understand the huge degree of time and money that is involved when orchestrating the preparation, transporting and storage with this kind of inventory. Unfortunately, The problems began to occur when Arrow Moving and Company did not grasp this same insight or philosophy. Because, we still have a home in Nashville, we frequently would not be present when Arrow Moving (Henry, Owner) would be packing our house up for the move. Consequently, we weren’t aware of how disorganized and ill prepared they were until we were quickly approaching our deadline. Therefore, items were hastily wrapped or not wrapped at all. Things were broken and lost. As time passed, my designer and I had to visit the warehouse to start retrieving some of our furnishing. When we arrived unexpectedly, We were stunned by the condition of the the contents. First, our furnishing were to be store in «climate control» conditions (listed in the contract). They were not. It was close to 90 degrees with 80 percent humidity inside the building. My life’s collection of furnishings and keepsakes were stacked/​piled up helter– skelter with very little regard for the items well being. Furthermore, my things were mixed in with the other clients belongings and vice versa. Boxes stacked on very expensive tables and chests. Just to be perfectly clear, these guys are not a «discount» service company. Quite the opposite. When all was said and done, this decision costs us upward toward $ 20,000. The proverbial «icing on the cake» was a very large box containing my 30 years of antique silver collection disappeared without a trace. I discussed this with Henry repeatedly. He assured me it would surface and we should all keep looking before jumping to conclusions. After, several months of this type dialogue, it was apparent, the silver was gone. At which point, Henry informed me my «insurance coverage period» was no longer in effect. Long story with maybe too many words. However, if these details ring true enough to keep one person from making this very very bad and costly decision… Then, it’s been worth the time and energy!
Thank you, Gina Brunetti

When it came time for us to move out of our apartment and into our home, we knew we wanted movers for our furniture. I did some price shopping and asked for recommendations for movers and arrow gave the best price. The owner came out with the two movers, they got our furniture from the upstairs of the apartment down to the entry way and were very efficient. They had some issue with our big couch, but there were problems moving it in. They were very nice movers and got it all done pretty quickly. I’m giving 4 stars because we did get some nicks (I understand that it’s part of the moving process, but one was kind of bad) and that one of the movers might have backed up our toilet pretty bad that we need a plumber to come out. Overall great experience with them though and would definitely recommend!