Maureen Khoo, MD

I never leave review on Unilocal … But I feel I have to by this time ! I read all the reviews… Most of the reviews r very bad … before I went to see Dr. Khoo and it scared me to death ! However, it turns out she is very nice, knowledgeable and completely understand mandarin. I call her two days ago, she was very fast response. And btw I didn’t wait too long to see her that day only 10 mins and the front desks r nice.

Alright I’ve waited two years to write this and at the point of being fed up I’ve seen Dr. Maureen Khao twice, first was annoying because I waited an hour while hearing her chitchat away with colleagues. Second time was decent but felt rushed.
She wrote me a prescription for birth control and every time the pharmacy has to verify the prescription, it is delayed. So either I have to call the office and bug them to approve it, which seems like just a fax sitting there that needs to be sent back. So many months I’ve had my birth control delayed because of this inefficiency and I’m fed up, it is so unprofessional and I’m shocked this doctor is still allowed to practice. Definitely will not be seeing her a third time, she’s irresponsible and does not care about her patients’ needs or well-​being.

One of the worst offices I’ve ever visited! I was looking for an OBGYN in the Los Gatos area, and am so very upset I came across this one. This was a complete waste of time! When I first walked in to the office it smelled like a cat box, just disgusting. I also arrived to my appointment on time, and was waiting for over an hour. The staff was the worst part, thet were very rude, and never apologized for the wait time.
After waiting an hour, I was very tempted to just leave but was anxious to see my baby on the ultrasound so I waited it out. The nurses put me in a room and told me to undress completely with only a very small gown, and no where to change in private!!! At this point I was livid. When the doctor finally came in, she was not friendly at all and did not explain anything to me during my ultrasound or appoitment. She was not very professional and the ultrasound equipment was very outdated, the pictures came out horrible.
I would not recommend this office, not even to my worst enemy!
The two Spanish girls that work the front desk need to brush up on their customer service skills.

I really like Dr. Khoo as my physician. She is very caring, listens to what you need and is very helpful. I highly recommend her.

I actually come here to see Dr. Kohut (only at this office on Wednesdays). I absolutely LOVE her! She delivered my first child and was an amazing doctor with great bedside manner, and now I’m on my second! I was very excited to see her again (it’s been 2.5 years) and, like always, she is still as pleasant as ever! I always make my appointment for first thing in the morning (usually 9:30) and I’m in and out by 10:30. It’s always quick and painless!
I have also seen Dr. Khoo when Dr. Kohut was out of the office, and she was also very pleasant and knowledgeable :)

If you really want a responsible doctor, think about choose her again. The only reason we went to see her was because other doctors were too busy.
Dr. Khoo was nice, but she was not very careful on the exam part, also not really care what’s the history and what’s the performance. She even said our baby was a girl, that’s too bad.

She is horrible. DO NOT choose her because she can speak MANDARIN (CHINESE) !!! She can barely speak Chinese, which for the most time, she does not understand what patients are talking about.
Today, I came to her office on time. The nurse was very nice. She took me to a room, and ask me to undress everything. And, She only give me a piece of paper!!! There is no curtain. If somebody open the door when you were changing, and they can see everything!!!
I asked nurse, if they have cloth, but the answer was NO. I have wrap myself with a piece of paper. That’s so ridiculous!!!
After I undressed myself, I’ve had been waiting for her for 30 mins!!! With a piece of paper!!! Oh my dear lord. I am so angry! I left her office. On my way out, I saw her talking with her colleague, so happy and loud.
I have been her patient for a year. She was so UN-​professoinal. My husband recommended me to change a OB, but I am too lazy. She will never give you your test result, unless you asked her. And sometimes, she even forgot that you need to have a test. Actually, I missed one of the important test. Thank god my baby is OK. She is even out of town on my due day.
DO NOT CHOOSE HER AS YOU OB!!!

I am pretty shocked by the other reviews of Dr. Khoo. I have been going to her for years and have never experienced the bad service or late test results, if anything, Dr. Khoo is very good with texting/​phone calls and even provides her personal cell number. My first couple visits, I admit, I did feel the wait was too long (at times I had to wait an hour after my appointment time), but I kept seeing her because I thought she was knowledgeable and responsive. She almost always texts back immediately or within the hour. The fact that she is in high demand and always booked says something about her skills. She is always professional and does a great job. I have already recommended her to several friends and colleagues. I would continue seeing her.

I thought she was a perfectly fine doctor during the exam, but you may have to be your own patient advocate after that.
The exam itself was efficient and covered the standard bases for a woman’s annual. Dr. Khoo answered all my questions and ordered what I felt was appropriate testing after she assessed my current health history.
After a couple weeks, I was expecting to hear from her to discuss the testing she ordered but she never called/​emailed or left a message. I got tired of waiting, figured out how to review my lab tests online, and analyzed them myself (I am a doctor familiar with the tests she ordered). Nearly 2 months later, I still haven’t heard from her office.
So although I was satisfied with her exam and bedside manner, the post-​exam follow-​up and communication was a little disappointing.
In terms of the staff, I thought the receptionist was helpful and cordial enough, though I wonder if the medical assistant (though nice) was still in training. At work, I am able to check my blood pressure periodically and the readings she obtained (twice) were very off. To reassure myself, I checked my blood pressure every day the following week, and sure enough they averaged at my normal.
As for waiting to be seen, I had an 8:30, was taken in a little before 9:00 and out the door about 9:40 — 9:45. I thought that was reasonable.
I actually discovered Dr. Khoo through ZocDoc as a provider for my insurance and booked her based on the consistently positive reviews there. For some reason, I didn’t think to check Unilocal until I was sitting in her waiting room. I wondered why the reviews here were all over the place.
I am debating whether to be a return patient. I want to give her the benefit of the doubt and think maybe she was very busy or had more pressing patient cases to attend to as a reason for never calling me with my lab results, but I understand that may not be acceptable for other patients.

To all the people that got it wrong.
I was referred to Dr. Khoo for a surgery from my Obgyn, a surgery that was long over due .
My first visit with Dr. Khoo had relieved all my worries, stress, and finally I had someone I trusted that was able to help me .
The doctor did explain the why and how of what was happening to my body. I did have many many questions for her that were answered.
I never had problems with her staff, the went out of their way to help me through my process, they even answered all my questions too.
They even had the hard task making it possible to have my regular Obgyn
Assist in my surgery. I new I was in good hands complete trust in them .
I had a complete hysterectomy and I’m only 46 .
Dr. Khoo is an awesome doctor I’m truly blessed to be one of her patients.
I trust her and would refer her to my friends, family.
She really is that good.
I hope this post gets read to all the different opinions I have read and I can truly say I don’t no who they were talking about .
I think they just didn’t understand how to communicate,
Dr. Khoo is a way better doctor than what I have read .
If you need a doctor you can trust and is an awesome doctor
For me it is Dr. Maureen Khoo

I almost feel bad for only giving Dr. Khoo two stars, but not bad enough to not be honest. I have nothing negative to say about her as a person because she was always generally nice, but I have no idea how or why I remained a patient of hers for so long. The word «appointment» holds no weight in her office, as you will almost always have wait an insanely long time to be seen. My last visit was no exception, and is what prompted me to write this review. I made the earliest possible appointment I could to try and gaurantee that I would be seen on time and would be able to get on with the rest of my day, considering it was my birthday and the last thing I wanted to do was sit in a doctor’s office for two hours. I was shown to my room immediately (which was a good sign) by the receptionist/​nurse who didn’t really know what she was doing when she weighed me and took my blood pressure. 10 minutes goes by…20, 30, 40, 45, 50. Keep in mind that I’m naked under a paper sheet. Not to mention I could hear Dr. Khoo’s entire conversation with the patient in the room next door about her recent vacation. After an hour of listening to how amazing this vacation was I had had enough and walked out. The girls at the front desk could not have cared less and didn’t apologize, attempt to get the doctor, or even reschedule me. I tried calling an hour later to see if I could have my birth control refilled because that was my main reason for coming to see the doctor and no one answered. 5 calls later (in the middle of the day when the office was still open) and still no answer, I settled with leaving a voicemail. Dr. Khoo didn’t call me back until THREE days later, at which point I kindly let her know I would not be coming back. I’m not petty enough to base my review off of one bad experience, so know that with Dr. Khoo it was a culmination of minor incidents and enough of my time not being respected for me to write this. Take my advice and look elsewhere if you’re in the market for a new doctor.

2 stars because she answered all of my questions and the receptionist was on her game… otherwise 1.
First impression when I walk into the office: Hot, small, and cluttered.
Receptionist was nice and appeared to know what she was doing.
The MA that brought me into the room gave me the impression that she was new. She weighed me and then timidly asked me how tall I was instead of just bringing down the measure to my head (not a huge deal but seemed lazy and strange)
We go into the room and she doesn’t say much and asks me questions that I spent time answering in the many papers I filed out before the appt.
The room is just as cluttered as the waiting area and the reception office. It also seems like they don’t have cleaners. There were two bottles of ultra sound gel out and one with the lid open. (Doesn’t seem very clean)
Dr. Khoo seemed nice, but uninterested and a bit fake with an occasional cheesy, stereotypical foreigner smile and head nod. Always agreeing to what I was saying, (or at least her head nods made me feel that way)
Worst of all she took her gloves off after and put them on top of containers on the counter instead if the garbage!!! Wth?!? GROSS!!! Left my tests open… idk seems like she does it for the money or is just ready for a Career change.

I found Dr. Koo online
. My appointment was at 11:30 but I was not put in a room until 12:45. It reminded me of my planned parenthood day! I was in the waiting-​room for an hour before they informed me that we were waiting for the ultrasound room. By this point I was annoyed. The medical assistant that walked me back to the room was really nice and to the point. She has me undress and assures me the doctor would be in shortly. I waited another another 10 minutes. But the minute the doctor came is she made me forget about the wait. She had a smile on her face and was sooooo nice. She checked me out and sent me off assuring me I was fine. The actual waiting time was way longer than how long it took her to check me out. Since she was so nice I plan to give it another chance and see if my second experience is better.

I was shopping around for a new OBGYN because I am new to the area and my husband and I were ready to try and conceive. I had heard that it was a good idea to get a full exam before one starts this process, just to make sure everything was fine. So I looked up a few doctors to see who was covered by my insurance. Upon arriving at Dr. Khoo’s office I was impressed by the friendly staff but also put off by the lack of patients waiting. The good part was that I didn’t have to wait long. However, when I told Dr. Khoo why I was there, she seemed completely disinterested and didn’t ask me any questions or give any advice. I had had a pap about six months before but she didn’t feel the need to re-​examine me (something the next doctor I saw did right away). I said, well, shouldn’t I at least get some lab work done to make sure that everything’s OK in general? She wrote me out a lab sheet and gave me a limp fish handshake. I think I was in and out of there in 10 minutes. I never heard back about the lab results and just now got a bill (it’s been almost 2 months). I called her office and the assistant said that she couldn’t find the results but that she’d call the lab and have Dr. Khoo call me. I certainly won’t hold my breath on that…
Update: She did call me 5 days later and promised that I would have the lab results soon, but it’s been 2 weeks now and I am still waiting. Grrr.

Dr Khoo seems nice and is probably a great person outside of her practice. As a doctor however I couldn’t recommend her. She was referred to me by my primary doc and I was surprised how easy it was to get in. I was a patient through the time with Andrea and into the new guy who is incredibly friendly.
With that said, I received almost no information about any procedure with her. She put in an IUD for me and when I complained of issues with it, she said ‘Well that happens’ but she never told me that might happen BEFORE I had it put in. She performed two surgeries on me and neither time did I feel completely informed by her. Usually a doctor gives too much info, handouts, paperwork, etc. I had to pull info from her, look online, ask the nurses so I could get questions answered. My husband was shocked when she showed up for surgery in her tennis gear carrying her racket (though I thought it was kind of cool). While I was in recovery she just stopped by and said it went well and left. Months later when I complained of spotting, she told me it was normal for the type of surgery I had. Again, never explaining that before the surgery. I went weeks thinking I was having issues again.
My daughter would go in for one shot and it would take well over an hour. She would always end up bruised and complain it hurt. When she got the shot prior times at another doctors office it was painless.
Compared to other OB offices which run like a well oiled machine, this office does quite the opposite.

I just relocated here from FL and was in need of an OB/​GYN. I chose Dr. Khoo because her Mountain View office is close to me and I prefer a female doctor. I went in to see her b/​c of a lengthy history with fibroids and ovarian cysts as well as a family history of cancer.
Her bedside manner was wonderful. She did an ultrasound right away during my visit, was very friendly and was receptive to my request for a surgical option to help alleviate the problem. She offered to schedule me in the next few weeks and by the time I arrived home I received a call from her office scheduling me early next week.
She took the time to explain the procedure and what to expect afterward. I highly recommend her. I was a little concerned after seeing the notes on here regarding her level of care but I found her to be an excellent physician, concerned for me as a patient, and very personable.

I am currently in the process of submitting an official complaint with the Medical Board in California, associated with the quality of medical care received by Maureen Khoo.
She is a negligent physician. I went to her with UTI symptoms. She forgot to perform urine tests. I had to remind her. She forgot to issue prescriptions. I reminded her. She wrote my antibiotics prescription for the same quantity as my birth control (renew every month for 12 months).
I asked for an STD Test. I asked for a Pap-​smear. Both were (to my knowledge) performed.
Two weeks went by. I called the office because I had not been given the results of even the test for UTI and had been taking the antibiotics. I was told that yes, I had a UTI, but was never notified before calling directly. I asked to be contacted immediately when other results came in. I spoke directly with Maureen, and she assured me she would contact me.
Another 2 weeks later, I get the results in the mail. No phone contact. I call immediately to complain about not getting a phone call. The receptionist says that Maureen «commonly forgets to call.» Casually, like it is of no significance. I still have persistent pain and she prescribes another antibiotic for me.
I travel to New Orleans and have a violent UTI recurrence on the plane, crying my eyes out in the bathroom. I fill my second prescription upon arrival and start to feel a little better.
When I get back to the Bay area (May 28^th), I, again, experience extreme pain-​like UTI symptoms. I go again to Dr. Khoo. I call her office saying I am in extreme pain, they instruct me to come into the office that day at 3pm. I arrive at the office, and apparently Dr. Khoo had a morning delivery that morning, and her schedule was backed up. Her office does not notify clients routinely, as I was explicitly told by the receptionist. I ask again about my STD test, which I have still not seen the results of. I am told by the receptionist that everything was normal.
I wait an hour to see Dr. Khoo. She does the exam, and prescribes me a new antibiotic for my UTI. I ask about my STD results, she says everything is normal.
I drive home. I get a voicemail that my STD results are ‘equivocal’ and I should come back and have them redone. I call immediately. Frantic. What does equivocal mean? Dr. Khoo informs me that «they don’t have the results, they couldn’t get the results.» I ask why not. She says «well, they never did the tests.» So, she basically gives you a scary sounding term about STD results on my machine when all she needed to say was that she never did them, despite me asking both her and her receptionist about the results and being told they were normal !!! I asked her why she told me they were normal. She says «well the font on those forms is very small.» Is this an excuse for telling me they are normal?
I am furious, I explain the entire situation, asking her if this is how she treats patients, she says, «sometimes this happens.» …
I vow to write a Unilocal review. I feel better and I do not. This is all the end of May.
Today, June 24^th, I got a letter in the mail with my test results from my appointment in May. TODAY! June 24^th! The test was performed May 28^th!!! The letter is postmarked JUNE 20TH !
The letter itself is dated on typed paper «June 10^th» by Dr. Khoo. The lab results say they came in on June 3^rd and that I tested positive for GBS which potentially caused my recurring UTIs and (according to my new doctor) should have been tested for on Day 1 of my visit.
Dr. Khoo SAT ON POSITIVE TEST RESULTS FOR 17 DAYS. She also clearly forged the prescription. You can see on the prescription that she wrote a date of writing the script as 6/​19, and then tried to write over the ⁶⁄₁₉ and write ⁶⁄₁₀ to match up with the fake letter.
Even IF she did truly write the script and the letter on June 10^th, why did it take her staff 10 DAYS TO TELL ME I HAD POSITIVE TEST RESULTS. The letter was postmarked June 20^th !!! AND WHY IN A LETTER THAT TOOK AN ADDITIONAL 4? She writes in my letter that my voicemail box was full, but that only happened ⁶⁄₁₉ after a work emergency, so she could NOT have written it before ⁶⁄₁₉.
The prescription forgery and the complete negligence are why I am speaking to a lawyer tomorrow, and writing directly to the Medical Board. Here is the link if you have an issue like this with Dr. Khoo, which (ACCORDING DIRECTLY FROM DR. KHOO HERSELF) «Sometimes happens.»
Medical Board:
Please please do not put your body in her care. I don’t know if this will do anything, or if the Medical Board will, but I hope maybe this will help someone avoid 2 months of agony and pain for a medical team that has complete disregard for your life and your health.
Also, I checked my phone records. Dr. Khoo only called me on June 20^th. I will be speaking to a lawyer, because this means she not only forged a prescription, but the backdated letter as well.

I was looking for a dr. who was knowledgeable about menopause issues when I learned about Dr. Khoo. I was able to get in quickly, which I appreciated. I was told to arrive 15 minutes early to complete paperwork, which I did. I was there, but the door was locked and the lights were off inside the office:-/ Someone finally arrived and opened the door at 8:05. It was another 10 – 15 minutes before the dr. arrived because she was stuck in traffic. While I waited in the treatment room, I noticed there was a spot of dried blood on the step of the exam table. I was immediately concerned. Although I was hoping for additional suggestions to menopause symptoms other than HRT, that was all she recommended. I have the prescriptions, unfilled, because I’m still debating whether to go back on hormone replacement. The dr. is pleasant, but I didn’t feel she was knowledgeable enough about menopause issues.

She is very nice. I really like her. That’s all I can say. And now, shes my doc :)

I go to Dr. Khoo’s Los Altos location, if that changes anything.
I have never had a doctor make me feel less important in my life. I don’t know why I went to her for almost three years. I kept thinking it’d get better, but it never did.
Most recently, I had her first appointment of the day, and she was 45 minutes late because «she had to find parking.» She then rushed my appointment to 15 minutes, and ignored/​dismissed my questions because she was short on time, and then said she’d call me in 2 weeks with results. Three weeks later, and after paying two bills for lab results/​her fees, I still hadn’t heard from her. I made three phone calls and left messages, and it wasn’t until I cried to Andrea, her assistant, that she called me back and left a voicemail with the lab results. And no, they were not innocuous results.
She’s also forgotten to refill my prescription, and despite the fact that I’m in my mid-​20s and not at risk for anything, she refuses to refill my prescription unless I go in annually for an exam, when the norm is two years. I’ve recently switched to PAMF and cannot believe the improvement in how I feel as a patient there, and how attentive the doctors are to my concerns.