Cool’s Custom Remodeling

I recently had Cool’s Custom Remodeling perform work at my home. They did tile work in the kitchen, sheetrock work and painting throughout. In addition, they did concrete work in the patio.
The owner Jay is awesome to work with. He has a lot of knowledge of remodeling and offered suggestion to make the remodeling better. His quotes were either the number I had in mind or within a couple of hundred dollars of my number. I thought his quote numbers were realistic. Each of his staff members that did the work did an excellent job. The tile work on the backsplash and floor were meticulous done-​true craftsmanship. The Sheetrock work and painting were done efficiently and with no mess. I’m extremely pleased with all the work performed by Cool’s Custom Remodeling. I’d use them again when the need arises and would highly recommend them without hesitation.

Meeting Jay Cool, owner of Cool’s Custom, has been such a rewarding experience and we feel so very fortunate that we found him.
We had a dark dungeon of a shower that is now a beautiful walk in shower with windowed wall. Truly gorgeous! Thrilled to have that plus so much more! New doors and wood floors throughout make us feel like we have a new home!
Jay has creative ideas and suggestions to make the most of each detail.
He is very easy to work with, caring and professional.
We had things around the house, as most of us do, that needed fixing or tweaking in some manner. Jay even helped us take care of those things.
If there is an idea you have to improve your home, run it past Jay and he will delight in making it into a reality for you!
Thanks to Jay and his whole team for taking such good care of the Gallagher’s!
Special shout out to Jay’s team Noe, Jesse, Jay Mosely and Keith! Your incredible craftsmanship truly transformed our home.

We chose Cool’s Custom for our first remodeling project and we are so glad we did! We wanted to gut our kitchen and start over – all the choices were pretty overwhelming, but Jay Cool led us through the process step-​by-​step. He offered some valuable advice and design ideas.
We ended up with a kitchen we love and with several additional space enhancements. Everything was completed within the promised timeframe with no surprises.
Several of our neighbors have used Jay for their remodeling projects as well. We look forward to updating our bathrooms next…

I had a complete bathroom remodel (as well as some kitchen repairs) done by Cool’s Custom. The result is beautiful, at a very fair price.
The quality of the work is exceptional. The work crews were courteous and professional — they arrived on time, worked quickly, and did a great job of cleanup as each phase was completed.
The owner, Jay Cool, was very clear about explaining options and choices, and even advising on color combinations.
I highly recommend Cool’s Custom.

We have had 3 big jobs done by Cool’ Custom. First, we gutted the kitchen and redid all appliances and plumbing, vents, etc, put in a sky light, built in refrigerator, granite island and counter tops, new cabinets, the works. We also had 1300 + sq ft of Italian tile installed in the kitchen, family room, dining/​living rooms and entry hall. Had the whole ceiling removed and new wiring installed after they found out it was not up to code, got the Entertainment Center wired in the walls, etc. He also redid the 3^rd bath, new tile, shower, sink. It is absolutely gorgeous and everything has been great since it was completed in 2005. Then, last year, we redid the hall bath, enlarged the space, put in a huge tub, walk in shower with a rain shower, garden window and heated tile floor. Totally accessible and elegant. Both job had changes that were not a problem for Jay. We have recommended him several times to our friends. Today, we are finishing up new fences on both side yards including new gates, a retaining wall, etc. The neighbors are all asking for referrals. We are very happy. Unfortunately for Cool’s Custom, I don’t think there is anything left to do! Thanks, Jay!

Update from Kathy A. to Mr. Jay Cool sorry I couldn’t get back to you when you phoned and yes you did leave a message to follow up and make the corrections, however I don’t think that you realize how upset that I was regarding the water pipe issue and the arguing that insued with Paul… I WAS PISSED OFF!!!
Yes we had issues and you knew of the design and that was NOT changed other then it was offset instead of center.
All is said and done my bathroom is beautiful and the color works and this is the first time I heard about that you would redo the paint at no cost. Was I present when this was mentioned?
The only issue I had with Cools Custom is having to argue and being patronized by Paul.
I have yet to use the shower but it is beautiful thanks to the great tile work from Noe and Manuel and the beautiful material choices that I purchased.
I really felt that the service from Jay was excellent as well!
I think I should cool down first before writing a review next time…

I had about three other bids for a tile floor replacement in Kitchen/​dining room and an adjoining half-​bath. I received Cools’s reference from a respected construction person I know. I was a great reference. Jay’s bid was in the lower-​middle of my other bids. However, what sold us was Jay’s warm and personal nature. He took the time to answer all our questions and go over all the details BEFORE we agreed to go with Cool’s. Once we signed, he ordered the tile and we scheduled the work.
Day 1 was great. Noji and a helper showed up on time and removed all the old tile and kept dirt to a minimum (big plus) :-) The second day was to be planed to lay tile. HOWEVER, the people at Towne Tile (Ryan and Scott) dropped the ball. They said wrong tile was sent and no one bothered to check the order till Jay Cools’s guys showed up to pick the tile (we ordered the tile 2 weeks ago with only needing 3 – 4 days delivery.
Anyway, after loosing Friday to the tile order, Jay’s guys came back Saturday and Monday, Tuesday to finish the job. Jay kept his «cool» as he had to arrange to have guys come different days due to the mix up in the tile order. Noji and Jessie came Monday and made major progress and covered the remaining 200+ sq foot (total job was 325sq feet. Tuesday is going to be spent grouting and placing the appliances back and setting the toilet.

Terrible terrible customer service. Not Custom at all. Too bad management can’t figure out what’s going on because the workers were actually very good. The Demo guys, the Tile Guy, the Paint guy and Paul the project manger were very professional, helpful and accommodating. However the headache of working with the top dog (Jay) was ridiculous. The job was being rushed through and there was a complete lack of communication as to what had been ordered and what was going to be installed. At the end of it all he wanted more money! Terrible.