Apple Store

If you need HELP — This store is worth the — NO WAIT!!! Yes, that is what I said! No wait, friendly staff. Has the feeling of a mom & pop location. Staff was friendly, easily taken care of, professional and of course the Apple Clean. It was a drive for me, well worth it. My company purchased a new computer, ever aspect was handled with care and down to earth concern. I would highly recommend the drive to this location for you Apple needs.

Are you kidding me. iPhone 6s. 3 in one month all defective. The manager is very nice but it is not in their policy to issue a refund. What a joke. And what a crappy product. Had apple all my life but I’m switching to a more dependable product

So here’s my update the new phone I got, the exchange, started acting weird after about a week. I decided this time to go to the store without an appointment, I had also left a voicemail message at corporate with the gentleman who helped with the original exchange. The display was going wacky and I had photos of the screen to show the problem as it is intermittent. I got to the store right when they open and the wait was about 40 minutes. I was good with that no appointment I still was going to get seen that sounded fine. The technician or shall I say genius because the geniuses are just glorified sales people they’re not actually technicians I’m sure, said let me see your phone for a moment I think I know what’s going on. I gave him my unlocked phone with all my personal data accessible and he immediately took it into the back. After about five minutes he came back with my phone which was still unlocked, meaning it was never powered down or turned off or did not have keystrokes for more than 90 seconds. He told me that they disassembled the phone but he thought there was moisture damage. Told me he could exchange the phone for $ 300. First off I had the phone for 10 days or less and about the closest iPhone got to moister might’ve been to a wet head of hair during the phone call. What really concerns me is that they took my phone disassembled it without my prior knowledge had it powered up with all my data accessible. Just a great example of not standing behind the product and not communicating to the customer. Oh the gentleman a corporate never return my phone call
So Time has past. The place is over worked the strain on staff relative to number of customer needs is great. They do seem to be trying harder.

Whitney was a great help in putting together our home automation! We were interested in some security cameras, an alarm of some sort– and she knew all about home kit, the canary, and where to find what we needed. I love how fast I was in and out with what I wanted to buy, everything was in stock– and she even offered to help look up install videos for the Flir. Thanks so much!

Why is there a store if they aren’t going to help you with tech issues? What are all of the people on the floor doing? Just selling things? Just left after asking for help with my new iPad case that I can’t get working (built-​in keyboard). The employees ignored me when I walked in, when I tracked someone down finally he wouldn’t even look up from his iPad to ask what I needed help with. I told him and he said he couldn’t help me until 4?
Good job Apple.

Love this store! They are fast, friendly and efficient. Recently brought my 6-​year old MacBook Pro in and they replaced my battery for a very reasonable cost, and threw in a new track pad for free.

If you’re interested in Apple Watches, I recommend seeing Chad. Chad is extremely friendly, knowledgeable and patient!

This is the only Apple Store I have been to, which happily accepts walk-​ins for Genius Bar appointments.
Always left satisfied from here :-)
Compared to Valley Fair, or Palo Alto, or Oakridge — this one wins hands down

I’m picking up my laptop that was repaired for free. I have my kids they are all over the place. An apple employee shows them crossyroad. They are entertained and we leave happily. Cristina was the best apple employee ever.

My experience at the store was not perfect but still very good. I brought in my Apple TV and my iPad since both were not operating smoothly. I arrived at the appointed time and waited about 30 minutes to see the staff member. Once he arrived he asked quite a few questions and tried to diagnose the problem. I ended up with a new AppleTV and unfortunately my iPad is still not operating smoothly. Perhaps it’s just old or maybe a Internet connection problem.
Parking at this location could be a challenge. Just cross your fingers and hope for the best.

Came to Los Gatos Apple Store with a iCloud login issue. Made an appointment came back a few hours later and was introduced to a gentleman named Mat. After 15 minutes Mat started complaining about his lunch hour and how this problem was taking too long. Mat repeatedly when in the back room for advice and in the end we not only still had issues with iCloud now are where locked out of the account completely. (Too many failed login attempts) Now I have been to this Apple Store before and it had very good qualified professionals help at the Genius Bar today was not one of those instances. it’s kind of hit and miss here at Los Gatos Apple Store I have had very qualified professionals here at the Los Gatos Apple Store and then there’s Mat.

We brought our iMac in for service in the original box with power cord. The repair was fine but when my picked it up the next day it wasn’t until she go home that she realized they did not give us our power cord back. She called the store and they said we could pick one up the next day. My wife ran into the store and a manager (Brian) said he did not believe any told her they would give us a cord. She explained what happened and he actually put his hand in her face and stated this conversation is over. He said her story was a fabrication. Unbelievable!!! HE left for the back room and she called me to come in. While on the phone with me, he came back and pointed his finger within inches of her face and told her to get off the phone and she was being rude. If i had been in the store, he would have lost the finger!!! HE gave her a cord and she left. I will never do any business with this store. If you value service at all, let everyone know not to do business at Apple of Los Gatos.
P. S. Apple sent me a survey which I completed, no response

Most Apple stores are the 7^th circle of hell. This one is more like 5^th or 6^th. It’s still everything that’s wrong with America, but it isn’t smashed in your face like the ones located in malls.
I had to bring my phone in for some troubleshooting and this one is the closest to my house. Kyle was my genius and he was great! He answered my stupid questions without making me feel stupid and had me outta there in no time. Great experience overall and this is probably the only Apple store I’ll go to… if I’m FORCED to seek one out again.
Side note… I miss Steve Jobs. The quality of Apple products has really gone to pot… still better than whatever else is out there (IMHumbleO), but the quality is definitely suffering. Why the hell did they put two buttons on exact opposite sides of the phone so that your phone has to guess what you’re trying to do? On? Off? Oh… on. No… off. Stupid.

I went in to check out and possibly purchase an iPod nano to wear while working out at the gym, running and for solo bike rides. I asked about the radio feature because I like to listen to the local alternative music radio station 105.3. Basically, the guy said no one listens to radio anymore and I should get an iPhone instead so I can listen to music with Spotify. Jeez. What kind of service is this?! I was totally put off because the kid was definitely not helping. I’m already using Spotify with my Samsung Galaxy S5, thank you very much. If I buy an Apple product, it won’t be from this location.

I had a pesky volume button that was depressed and would no longer click so I made an appointment at Valley Fair to see if they could do anything about it. I went home and found an earlier appointment at the Los Gatos location and switched it over. My appointment was at 5:50, I showed up a bit early and had to wait about 15 minutes before I was helped. The staff member that took care of me was very nice, he explained what he would do, and what he could do if it didn’t work. I ended up swapping my phone out for a new one without a hassle!

Ordered our new laptop online and picked up in store the next day. Arrived later in the evening at almost closing time so the store itself was quite empty. Store is kept neat and tidy. There is plenty of staff around if you need help.
There is plenty of parking nearby both on streets and nearby parking lots. During the day I am pretty sure it gets much busier. As far as prices go, they don’t try to up sell you anything and purely listen to what your needs are. We’ll be back when we need our Apple fix.

Boy these guys have some pretty unfair (stupid) reviews written about them. I have always had amazing service when I’ve come to this Apple Store and they deserve to get some praising.
The main reason I am writing is because they just did service on my Macbook Retina that I bought in 2012. Thankfully, I purchased AppleCare and, just before my warranty was up, I got a warning that my battery needed servicing. I was able to visit the genius bar pretty quickly. Seriously people, you gotta make an appointment online – it only takes 5 minutes, so don’t get mad when you show up, unnanounced, expecting everyone to drop everything they’re doing to take care of you and then you have to wait.
Anyway, the man helping me walked me through the entire process and told me that they needed to order a part. They said it would take 3 – 5 days for the part to arrive, but I got a call and email from them the next day telling me that they already got it. So, when I brought the computer in, again they told it would take 3 – 5 days for them to service it. My laptop is my life, so I wasn’t too pleased. They were very apologetic and said they would do their best to get it done faster. Well, that was yesterday about about 4:30pm. At 8:40pm (just 4 hours later, if you’re keeping track), I received a call and email telling me that they were finished!
I came in this morning to pick up my computer and not only did they change out my battery, but they installed a new keyboard, new trackpad and did a major cleanout of the interior guts. My computer already ran really well before I brought it in, but it hasn’t worked this well since the day I bought it. I am blown away by the fact that they went the extra mile (s) and took amazing care of my laptop. Also, Applecare is the best because this was like a $ 400 procedure they did for free.
This store should have more like 4.5 stars because their staff is super friendly, they do amazing work (sometimes more work than you asked them to do) and they do it FAST!

Went into this store to purchase a new iWatch. Was helped in under 5 minutes and not one, but two people helped me. Answers and demo were given, answers not known were researched and than the person came back to me with answers. Was an easy transaction and I felt that I was assisted promptly.
I took a star away because I felt the salesperson should have known the answers to some of the easy questions I was asking.

So I called when Can I pick up my phone which I gave for repair?
The girl said you can come anytime. I asked if I needed an appointment because i dont want to come and wait forever just to pick up the phone. The girl said no you dont need one.
Then Next day I go there. I checked in saying i am here to pick up my Phone.
After I waited 30 minutes, I literally had to go to the person 3 times who checked me in order to get he status of what was going on. Why do i have to wait 30 minutes just to pick up the phone. They kept saying please give us 2 minutes and i will get the phone for you.
After 35 minutes of waiting I finally got my phone.
So just be prepared to wait that long if you want to pick up the phone.
It is definitely the worst apple store experience I ever had.

This is a painful update to write…
Yesterday, I dropped off my 2011 MacBook Air for repair. Four of the keys were acting strangely (typing two letters when I pressed each of the keys). The initial diagnosis was a bad keyboard — ~$ 198 to fix. Okay, fine.
Today, they left me a message to call them. I called back and played around with the auto-​response calling que… then got transferred to the operator. I was then handed off to some complete troll (woman) who answered the phone like, «Yeah.» I asked, «Is this the Apple store? Are you in repair? Are you the person I speak to about my computer?» She responded very unprofessionally, «Yeah, what’s your name? Hold on a sec.» Poof! She dissapeared.
Another person answered the phone and asked if they could help. I was very annoyed by this time and explained that I had now spoken to three different people… whatev, let’s get on with the dumbest part of my interaction with the Apple store.
The woman informed me that there were other «parts» that needed replacement and they’d have to send the computer out for repair. «Okay, what does that mean?» I asked. «Well, the revised estimate is $ 1,000.» she replied.
So stupid, I could buy a brand new MacBook Air for $ 899 (or a refurb for $ 869), why would I spend $ 1,000 to fix one that’s 4 years old? Seems like something is amiss here. How in the world could a repair /​replacement of a few components cost more than a new computer?
The bottom line is, the computer works fine (except for four keys) and I could get an $ 18 Bluetooth keyboard for the computer. It seems like Apple would have more common sense and offer better, more sensible repair pricing or offer customers an option to replace with a refurbished machine. Nope. I’m being held hostage… fix it for more than it’s worth or forget it.
Too bad my 20-​something Apple devices come backed with crappy service, idiotic repair pricing and an ureasonable repair solution.
Total garbage Apple. You deserve one star for this transaction, but I’m the fool who buys your products and puts up with your arrogance, so I gotta give you two.
Final note: I’m pretty sure Apple doesn’t read Unilocal reviews and the Apple store LG doesn’t really care about them, but I feel a wee bit better stating my case on Unilocal.
One star, really.