Zoom Room Dog Training

Terrible customer service. My puppy has had a paid evaluation, and used 2 of 4 private ½ hours training classes. The evaluation and first class we had with a trainer we really liked, Stephanie, apparently had to move to another ZoomRoom location and they would not allow us to use our classes at the new location to see the trainer we liked. So we went ahead and used the second class with a new trainer, she was fine but it was like starting all over again because this trainer had no idea how our puppy was. So seemed like a wasted class going over the same stuff the first has already done. So a few months later, being a busy professional I wanted to go back and use the remaining 2 classes. After socializing my puppy in parks and on regular walks, I realize that he loves being around other dogs but new humans, not so much. With this new knowledge I call to ask if our puppy can be in group classes instead. Spoke to a person named Nina, very pleasant and seemed to understand the situation and said she would call me back later that day or the next day to let me know if we could. No callback for a few days, so I called back and spoke to a «Trainer» named MOLLY. This person is something else, very, very unpleasant. She proceeded to tell me that my puppy needed another evaluation! WTF?! Mind you she has my file open and tries to explain for the «safety» of other dogs that my dog must first «qualify» to be around other dogs and humans! Whoa! I proceeded to explain that my 20# dog was scared of human strangers only, loves all types of dogs and is not one bit aggressive, more like timid and would runaway if anything. Then she proceeded to dictate «Trainer» speak to me, saying the I wouldn’t see things that a «professional» would see, WTF?! I’m with my puppy every day. As I tried to continue to explain my reasoning, she proceeded talk over me and wouldn’t listen. I asked to speak to someone else as the original person who knew my situation wasn’t there. She said there was no else. I asked for a manager, she said there is NO manager at this business! WTF?! MOLLY is a very unpleasant person, and I definitely wouldn’t want her training my puppy. Needless to say nothing was resolved and I will need to call back when someone else is there, or for heaven’s sake a manager that actually understands customer service. I will say that after using my 2 lessons I will never patronize this location ever again. Good way to loss customers with employees that think they are on some pedestal of high authority. I would rather get a refund but apparently their policy is you can only ask for a refund after the FIRST class! So if you want to give this place your hard earned money, make sure if you’re not happy to ask for a refund after your FIRST class, not your second class!
P. S. forgot to add the the second trainer we had to use is also no longer there, so it seems that we will have to use our remaining classes with yet another new trainer.

I chose this place to evaluate my dog because of the good reviews. 1^st I was given an appointment and when I went they could not find me in the system. A waste of time stuck in traffic for nothing! Second time I went the trainer was already gone when we were late 10 minutes and the actual owner was the one to give us the news with her poor costumer service giving us a really bad attitude and told us she was the owner. Pretty mediocre service coming from an owner of a business.

There is no better place to train your dog or give them confidence with agility classes than the Zoom Room in Hollywood!

At first it was exciting to bring my dog for an evaluation so I can get trained how to properly train him. I paid for the private lesson for my dog and even before I start to come to the class, it wasn’t the costumer service that I would have anticipated. During my one on one evaluation– I mentioned about my other puppy regarding bringing her to a puppy playgroup. The trainer had mentioned that I can just bring her during puppy playgroup schedule as long as she had completed or at least completed 2 shots– which my puppy had. I did try to add my other puppy online on the same account but it wouldn’t let me so I called a day before, they said that just email them the information and they will put her themselves. It took them more than a week and multiple calls to add my other puppy to my account.
I called to find out after putting me on hold for awhile that I can’t bring my puppy for a playgroup today and needed to be evaluated in a group activity which will cost 45 bucks and not till the next day. and even if I have the option for a private evaluation for 25bucks, no one is available as of today.
I understand that safety is a main concern for any dogs that visits your faculty but also feel that Certain important information must be given to you as a costumer so you can schedule the right way for you and your puppy.
Same as the employees of this company, I too have to work, and by them providing the right information to me, I would have better set my schedule for me and my dogs.
I believe my time, energy, and business can be appreciated somewhere else.

For many reasons I think this place is great!
They fulfill exactly what they offer in teaching and training.
If you live in the area there’s no place like it. Even if you live a little farther it’s worth the trip. Let’s face it, these days, our pets are like our children and like good dog owers\parents we need to teach and stimulate them for a happier better life. They have the tools for teaching tricks and learning agility. Where else can you bring your dog to play when it’s 90+ degrees outside and let them burn off energy safely. There are weeks during the summer it will be too hot to walk on the hot sidewalk, so ZR is a great place to get some playtime in. Take their classes and you can learn more on how to discipline and teach your pets in a conducive environment.
They also have pet products so they’re also a good place to buy food and toys.
There’s ample parking in their lot and streets. The staff are super nice and the facility is always clean.

I am a fan and my Border Terrier has had a great experience here. However, they texted me to renew my unlimited package ($ 150 a month) that I had been using for 5 months, and when I tried to do it, the staff told me that it was no longer offered and was a one time promotion. This was not true and I see that Samantha D. also used the unlimited package. The bad part of all of this is that the owner, Mark, did not inform his customers and left it to the poor trainers to give the bad news. He has replied to me that he has cut his prices but that is clearly not true since it is now $ 265 for 10 classes. The trainers have been great, although there is a lot of turnover of staff. Mark has informed me that there will be a new manager. I think the owner should look to himself for the reason that there are far fewer customers than when I started Harry’s doggie education.

In no way does this review reflect the desk staff or trainers. It has to do with the owner, Mark, who decided to drastically increase prices for the half hour private gym sessions without informing his loyal customers. His rationale is that «It is so regrettable that the Private Gym service was ever offered at such a low price, as it is unsupportable.» The least he could have done was inform his customers ahead of time to either purchase gyms at the original price of $ 120 for 10 half hour sessions before drastically increasing them to $ 125 for 5 half hour sessions. There is no trainer required or staff supervision necessary. It was just a space to use for a half hour to let our dog run around twice a week and get exercise without having to subject him to the dirty dog parks around LA. We have been loyal customers of Zoom Room Hollywood for the last 3 almost 4 years. And despite all their management problems, I have to say this has been the worst management of the organization thus far.

The owner Mark contacted me after reading my review and apologetically clarified that he’s the new owner and the reason the place was in a bad spot was due to the former owner’s careless attitude. Mark has fixed the issue I had with the place and informed me of the trainers they have there, which are really good.
Looks like Zoom Room Hollywood is back in business!

Love this place, my dogs take all the classes, agility league and private gym too. It’s like Disneyland for dogs, the happiest place on earth! And both my dogs have come so far with the help of the awesome staff! We love you ZoomRoom!

The facility is very clean and spacious. The staffers are compassionate and responsible with all animals. I like how choke chains and pinch collars are NOT used here — NOT even water sprayers! All animals are given POSITIVE REINFORCEMENT and this is how it should be. Thank you, Zoom Room, for your wonderful services.

The staff is so nice and helpful and they have great toys and treats for he puppies with a wide variety of classes and workshops! I am at orientation and can’t wait to start regularly attending classes!

Went there a few times and it was mediocre. My dog is since dead, after a lengthily cancer battle.
Thankfully Zoom Room emails me annually to remind me about my dead dog. No unsubscribe link in the email and despite my repeated requests to be removed from their email list, they continue to email me reminding me of her birthday. CLASSY!!!

The short review? The staff are great, the other people with their dogs are great, and if you’re training your dog, the unlimited training package is a very fair price if you’re positioned to take advantage of it. Want details? Read on:
I used the unlimited training package for my mom’s two dogs: an 8 year-​old Bichon Frise rescue and a 20-​month Border Terrier. Neither had ever had formal training. I took both to obedience and the Border Terrier to agility as well (the Bichon’s age and health issues meant I put him on a less demanding training schedule). I worked on the class skills from home. Using only techniques I learned in class, I saw substantial improvement in the behavior of both dogs within a week. When I took one of the dogs to work with me, the entire office commented on her beautiful public manners as she laid calmly beside me and offering greetings to my coworkers. A week before, she knew none of these things.
All the trainers know what they’re doing and none of them is going to teach your dog bad habits. On top of that, each and every one is genuinely friendly and interested in the training and well-​being of your dogs. Each has her strengths: one will really challenge your dog in obedience, another might know the way to set up an agility course to coax the best performance out of your dog. I recommend taking classes with multiple trainers if you can, before settling into a class you mesh with.
The agility classes and league are light-​hearted and fun; serious competitors, get your training elsewhere. But Zoom Room Hollywood is a great place to get an introduction to dog sport, and it definitely whetted my appetite for agility! The sport is wonderful for raising a dog’s confidence, mentally stimulating it, and increasing its bond with you. Our Border Terrier loves agility classes and is noticeably calmer after a class. My mom is now considering setting up a backyard agility course to keep working with her dogs.
Beyond the classes themselves, the other dog owners are a great socialization resource, and the waiting area a wonderful place to socialize your dog and learn more about appropriate doggy greetings. There are reactive dogs here, and yours might be one of them, but the culture of Zoom Room creates responsible owners who let their dogs take things at their own pace around other dogs. It’s good for your dog to behave well even around a dog it doesn’t get along with; I used the opportunity to teach my dogs that it’s okay to leave an interaction it doesn’t like and to check back in with me instead. All the dogs at Zoom Room are working on something, and the attitude of Zoom Room manages to be accepting while keeping dogs safe at all times.
This was my first experience with dog training, but thanks to Zoom Room, it has been tremendously positive. Like diet and exercise, training your dog is a part of your daily life for a long time, not a mere one-​off for a month or two. But with Zoom Room Hollywood, you’ll learn the skills to keep working with your dog for a long, long time!
Addendum
Not relevant to most owners, but I want to stress one point in particular: how gracious the staff and customers of Zoom Room were at accommodating my disability. I was the only handler with a wheelchair I ever saw, but both obedience and agility classes were completely accessible to me from the get-​go. Not with any fuss or fanfare: rather, the trainers quiet ensured that the gate was opened wide enough to fit my chair through, set up agility courses so my chair always fit, and did leash-​handling while I ran my dog through the weave poles.
It’s rare for me to go through my day without hearing a well-​meaning but boneheaded remark, or an obstacle no one ever noticed, so I want to stress just how unusual my experience with Zoom Room Hollywood is for a disabled person. They should be publicly recognized as a great example of doing it right.

They have small, medium and large dog meet ups. My corgi puppy is afraid of large dogs, so we were very excited about the small dog meet up. When we got there all the dogs were waaay over 25lb, so we had to leave after 5min. Basically I drove an hour for nothing. Very disappointed!

I took my first puppy here when I was unemployed and I was able to take advantage of a puppy training package. That worked well. I decided to take my second dog this year. I was sold a month-​long package & told I could take her to as many classes as I’d like. The guy failed to tell me my dog had to complete so many of the obedience classes before she could even attend the agility 1 classes (one of the classes my 1^st dog enjoyed). Needless to say, my month ran out before we could progress. When I called to see they could at least honor a couple of additional classes to get to agility, the man on the phone never called me back. I won’t do this again.

* Clean facility
* Some friendly instructors and staff members
* Lots of obedient and friendly dogs and dog owners
The puppy class we experienced was poorly managed. There was an adult rescue dog that was allowed «because of its size» and to add «an interesting dynamic» to the class. This dog became aggressive towards puppies and became a physical threat to a smaller puppy. The instructor didn’t handle the situation correctly and implied that aggressive behavior and lack of handler control of the animal was a normal and acceptable routine.
We disagree.
The owner of the adult rescue dog must’ve felt the same as he voluntarily left the class after the incident.

When we park in the parking lot, the dog is so hyped to go to school! What’s not to like about going to class at Zoom Room? The encouraging trainers, generally interesting (*sniff sniff*) classmates, occasional post-​class playing, and of course treats.
I’m thrilled that we found a school for our dog that has classes at different hours of the week so that we can take at least 2 classes a week. For those of us who have irregular work schedules or don’t want to compete in a busy class, scheduling options are so important. The monthly unlimited program is the best option for nerds like me trying to learn about her first dog, and for the smart dogs who need more stimuli. Books just don’t do it like learning from experts and seeing how other dogs behave in class.
Trainers even encourage couples to come together so we can practice the confusion the dog might have when looking for both of us. Our dog is 1.5 yrs old, lots of energy, and after much research, this was the best option for Agility classes. Tricks class is fun, Obedience is important, and I’m excited to see how he progresses through the classes so he can be a therapy dog in the schools as a reading assistant!

Only in LA will people have birthday parties for their dogs… And when they do, they most likely head to Zoom Room!
My friend recently had a doggie birthday party for her beloved pup and I have to say I was pretty impressed and entertained by Zoom Room. My friend’s dog and all of his buds were able to roam around a designated pen full of hoops, jumps, and other playground equipment you might find at a HUMAN playpen! Oh but wait, this pen is BETTER than a human playpen for it even sported a DISCO BALL. Could you imagine dogs doing the DISCO and YMCA? Oh my imagination is running wild right now — Hey, sort of like the dogs were allowed to do (well, in the confined space, lol).
I have to say that the party was a huge success, in large part because my friend is an absolute genius when it comes to entertaining, but I will also give some credit to Zoom Room because it was able to accommodate all of the dogs, and the staff helped my friend set up all of her goodies, drinks, etc.
So if Spot, Max or Bailey are turning a year older and you want to spoil them rotten, host a birthday party for him/​her at the Zoom Room.
PS: The Zoom Room also has dog training — While I have heard good things, I cannot write a review about this aspect because I have never been apart of it.

We came back to Zoom Room for Duke’s birthday party, and found that Duke was much less popular and talented than his best friend. Other than The Stig, the only dogs who came to Duke’s birthday were his cousins, my brother’s and brother’s girlfriend’s dogs, Einstein, Scott, and a smaller Einstein. Poor basset.
Not that he knew, of course. In fact all dogs and humans had a blast, as far as I know. The Zoom Room staff dipped in and out, luring our dogs across obstacles, and they helped us humans set up the refreshment tables, ice buckets for beer and all. Both Duke and The Stig attempted to pounce on the tables like cats, and both were hilariously unsuccessful.
I had some issues getting in touch with the Zoom Room in the couple days before the party. I wanted to order the party favors as an add-​on to our party contract. No dice. I guess there isn’t always someone at the phone. We were able to buy some spongey dog doughnuts as stand-​ins for cake — the dogs all seemed to love these.
When I called to book Duke’s party, I heard a dog howling on the other end of the line and happened to guess that The Stig was there. He is a regular at this canine social club and has invited Duke for a couple rounds of agility. Duke is not a talented dog, but he loves running around and monstering with his best friend. His birthday party was great, and we hope to go back to Zoom Room for more afternoons of loud dog frolicking fun.

Molly, my adopted 1.5 year old pitbull loves the Zoom Room and all the trainers. A great place to teach your pup and let them play!
Molly is an adorable pitbull with TONS of energy. We adopted her from a shelter and weren’t able to train her in her young days. She is VERY smart, but we were having a hard time figuring out how to give her a good outlet for her energy.
That’s when we found Zoom Room. It was time to get our bouncing baby into some behavioral classes. We started off with a one on one with a trainer where they evaluate your dog and give them the proper class to start in. Molly went into Basic Manners.
The first class we signed up for was on a weekend and it was very full. The one thing that did bug me a bit (which isn’t really Zoom Room’s issue, which is why 5 stars is still appropriate) is that some of the other owners are somewhat clueless. Some of the other owners have little to no control over their dogs, and there is only so much the trainers can do to help in a class full of pups. After speaking with one of the trainers, we decided it would be best for Molly to come back to a week day class that isn’t so full.
The next class we came to was much smaller and they had made a dedicated barrier for Molly so her attention would be directly on us. I have read some reviews where owners didn’t like feeling singled out like that, but I completely disagree. I know Molly is easily distracted and this not only helped keep her eyes on us, but I thought it showed how caring the trainers are to have it ready to go the minute we walked into the room. The first class alone worked wonders. Molly was flying through all of her tricks. Within 3 classes Molly passed out of Basic Manners. We are starting agility with her next!
Another great thing about Zoom Room is their open gym. We LOVE taking Molly to the open gym to work on her tricks and also let her get out some of her energy while she learns some of the agility course. It’s only $ 15 for 30 minutes if I am remembering correctly. It gives you and your dog the gym during that whole time with no distractions. I especially enjoy it because many of the dog parks are so filthy out here and Molly has been bit twice by other dogs. This gives her time to play in a safe environment.
As I am writing this review I realized I need to book her next class! Hope you give the Zoom Room a chance.