Xavier P Ordonez, OD

Done. I’ve been coming to the Hollywood office for many years, and now sadly, I will need to find a new Optometrist.
The Optometrist (not Ordonez) at that office changed my prescription and I didn’t know about it. I question if I have the right prescription — a TERRIBLE position to be in.
My only recourse is to find a new Optometrist, and end a calamity of errors that have cost me a great deal of time and grief over the years.

Had an appointmemt here for a contact eye fitting. I had not been here in over a year since my last fiting. Basically i went to theold location and did not realize they had moved. By the time i got to the new location and moved my car, they told me i was too late and that the Dr. couldn’t see me because it was 5:40 and my appointment was at 5:30? Funny, because last time i went to this Dr i waited at least 25 minutes past my original appointment time and was told the Dr was running late. I understand that my appointment was on a Friday but if you don’t want to do appointments at 5:30 on a Friday, DON’T SCHEDULE THEM! I will not return to this Dr and i will let others know not to visit this place either. Sad thing is i liked this place too because it was close to my house…

Hollywood Optometry, now located at 6464 Sunset Blvd! What can I say, I love them! Being from Chicago and never going to the eye doc except for a yearly check up, I did not ever need an optometrist out here. However, I sadly abused my contacts and ended up with a very small painful red eye one morning. I knew something was wrong so I called around to many eye doctors. Most would not deal with my insurance or had some type of painful process to endure. Finally I found them! The receptionist made me feel comfortable right away and called around for almost 45 minutes to make sure my insurance was good to go and it was!
As soon as I went in I felt so comfortable and happy, I knew I was going to be taken care of. It turns out that I had a corneal ulcer, which is pretty serious. I was given a antibiotic script immediately and had three follow up visits within less than a week, they knew it was serious and they did not mess around. I was always reassured that my insurance was going to cover it, which it did! I was talked through every process possible, I was even given a cell number of one of the doctors for the few days I did not come in, in case anything bad happened. I worked with both female doctors and they were great! I am sorry, I should remember names! ah!
Anyway, after my last follow up yesterday my eye has completely healed and is safe and healthy again :) I honestly can say I miss these guys, they are just that great and after a week of many visits it only makes sense ha! I am so glad I found these guys, they seriously saved me in a crisis situation! They are honest, make you feel at home, fun, nice and know what they are doing. Their office is clean and beautiful and in a great location! I am honestly thinking of switching from my Chicago eye doctor (that I have been going to since I was a child) to here! Check them out, they will take care of you and more. Thank you so much guys for helping me when I needed it most :)

I really like Dr. Ball one of their doctors. However the officer staff are idiots and have no interest in retaining customers. I gave them the wrong info for my insurance. When i got there and gave them the card to check they didn’t event bother to call the insurance and confirm my coverage. They said they were closed — funny I was able to reach the company when i got home and confirm my benefits. They wanted me to pay for my exam and then they would check the insurance when they were open on Monday. Oh and by the way when the insurance paid for my exam they were not going to give me back the money. NO WAY. If you want competent office staff — don’t go here.

All I can say is I have been going here for years and never had a problem. I have several friends that go there and no one I know has had a problem. My vision is pretty bad but I have perfect contacts.

I have been coming here for 10 years and every time my experience has been excellent. Highly recommend.

This must be a new staff since the two earlier negative reviews were written because I had a heavenly experience.
I dislike going to the optometrist like others dislike going to the dentist. My eyes are bad, very weak and with terrible astigmatism. When I try to read down to the rows of letters where I can only make out a shape, I feel like I’m failing and disappointing the doctor. Somehow this doctor did not make me feel like I was failing the test.
I was late getting new glasses – I’d waited a little more than 15 months. You know how it is, busy busy, plus – plus not looking forward to going. I might have stalled even longer had I not lost my glasses on the subway. No word of admonishment from the doctor. Also, I got a same day appointment.
The receptionist was just as patient and kind as the doctor; and she found me the Buddy Holly type geek frames I was wanting in no time flat. She informed me of my options and how much each would cost. The frame prices are good for the average person – unlike the expensive designer frames carried by the optometrists in Studio City.
Since I was there only yesterday, I haven’t received my glasses yet,. Judging by the good souls of the staff, I’m sure any potential problem would be easily resolved.
Update: I received my glasses and they were just right – no problem.

Avoid. Just had some work done there to get contacts. The optometrist herself was okay but she had two Troglodytes working as assistants. I’ve had to go back four times in the past two weeks– the first time was the very same day I received my contact lenses… they gave me ‘training’ lenses and completely forgot to give me any solution to save them. Result? Drive back. Pick up solution. My wife got her eyes measured for prescription sunglasses but the geniuses in front ‘forgot’ to measure the distance between her pupils. Result? Drive back a second time. Had to get sunglasses priced but as the geniuses in front had no idea of the prices they had to call another doctor and ‘get back to us’. Result? Third trip back. We JUST went back for what we hoped was the ‘final’ time to this pathetic excuse for a business with atrocious customer service practices and, sure enough, my wife’s sunglasses were waaaaay too loose and fell off her face. Why? The women in front ‘forgot’ to measure her correctly. They then had to tighten, re-​tighten, and re-​re-​re tighten her sunglasses. Overall just a painfully, painfully horrible experience thanks to the two ladies working in the front who clearly had *no IDEA* what they were doing and as a result wasted significant amounts of our time (and charged us $ 300 for the privilege!). My advice? Avoid this place at all costs until they hire decent customer service reps. The women that were there as of August 2011 were AWFUL!

Just went there recently. Haven’t had insurance for awhile so I had to save up for my exam. Price is reasonable. They got a million magazines to check out if you’re waiting. I bought these expensive Versace sunglasses (didn’t buy them there) that had been killing my nose, but Victor there hooked them up while I was getting my eyes examined for my contacts. I’d been wearing the same contacts for awhile (cuz they were my last ones) so they gave me a set of trials while my order came in. Lady at the front desk is cute. The doctors are efficient and professional. What more do you want.
Parking isn’t free, but that’s my only negative.
P.S Oh yeah Victor always hooks up regular glasses when I fall asleep and mess them up. He’s the man!!!

Avoid this place!!! I was given a prescription for my eyeglasses which, when I eventually went to fill it, was completely wrong. It’s not like my eyes changed, it was just an incorrect prescription. I had two pairs of glasses made with this wrong prescription. I went bakck and they corrected the prescription but were completely unwilling to do anything beyond that. They would not compensate me for the inconvenience, or for the lenses or anything. Dr. Ordonez would not even return my call when I called to complain. I will never go back to this place and can only say to avoid this place at all costs. There are much better optometrists out there who will also take responsibility for any mistakes made and/​or for inconveniencing their customers.

Excellant doctors! Very fast and friendly service… I will definitely return to them for all my eyecare needs!