Wheel of Wellbeing

THANK YOU to the Wheel of Wellbeing family. What a wonderful experience this past weekend was at the retreat… My 3 TECHNOLOGY FREE days at Zaca Lake were absolutely astounding! This retreat completely surpassed any expectations I had, and I feel so lucky to have experienced such openness and guidance from the entire Wheel of Wellbeing crew. As Sahar had said during the retreat, things come to us for a reason – to serve a specific purpose. And indeed, there was a purpose for everything we did. I was able to look at myself in a completely different light and be OKAY with making changes. I learned about the magic of «the time is NOW» and the appreciation for living in the moment. I recognized aspects of my character and behaviors that can be modified in a positive way. And, best of all, I met some INCREDIBLE people! Again, thank you all so much for supporting us through this encouraging path of wellness.

I’d love to be able to rate their service, but since I was unable to actually get service here, I’m rating them based on how they treat their customers. I bought a Groupon for this place, and just noticed it was about to expire, so I called to make an appointment. I called THREE times and never once got a return call, despite being clear that I wanted to set up an appointment, had a Groupon, and wanted to use it before it expires. On my fourth call to this place, I spoke to a very rude woman who chastized me, literally SCOLDED me, for not using my Groupon sooner, told me that she wasn’t able to book an appointment for me before it expired, and wouldn’t honor it after it expired, so basically, «too bad.» What type of customer service is this? I didn’t buy this Groupon, or attempt to get a massage at this location, for the purpose of becoming more stressed and getting scolded like a small child. I also should not need to call them four times to get a response from them — especially such a poor response like this. Bad customer service, lousy treatment of potential clients.

I have known Dr. Sadigh Clinical Director for The Wheel of Wellbeing, since 2010, while volunteering together at Elevating Hope, a Grief Support Charity. I find him to be a genuine loving soul dedicated to his vocation. His uniquely designed techniques to integrate mind-​body approach to joy and well-​being provide successful transformation and recovery. His focus being to help re-​establishing a sense of balance, re-​building emotional security, and re-​gaining the ability of patients to live hopeful and positive lives. If you are considering working with him, you have my recommendation.

The concept of this facility is a good idea. The implementation leaves a lot to be desired. I was also shorted on my massage — paid for 90 minutes, got 70. Perhaps I’m being generous with 3 stars… ok, after re-​reading this, I’m making it 2…
This is supposed to be a ‘total well being’ center, but in the waiting room, it comes across as a psychiatric office. On the inside hallway (once you get into the ‘inner sanctum’) it seems more like a massage therapy center. So, it has a bit of an identity crisis.
There was no one to greet me. I didn’t see the «light board» next to the front door, but neither did another customer I saw. You’re supposed to hit a light to announce you’re waiting, but neither of us saw it and there’s NO light for the masseur anyway. Just lights for the PhD’s. So, there wasn’t an appropriate button for me to push as it was.
I was told to come at 3:15 for my 3:30pm appointment (to do paperwork), which I did. I sat there twiddling my thumbs, no one to talk to, not knowing there was a light panel on the side wall at the front door (with no button specifically for masseur). It’s simply too close to the door. They need a sign telling you to turn around and look for it. No one came out for 15 minutes.
At 3:30pm I was handed a clipboard by an older, dark-​haired woman who didn’t seem very happy. She seemed like she’s seen a lot of grief in her life. That didn’t give me a lot of confidence in the whole «well being» pitch. About 5 minutes later the masseur came out to greet me – telling me it would be a few minutes.
I was finally taken back at 3:47pm (a full half hour after I arrived) and the massage began around 3:55. So, yeah, I was a little surprised when the 90 minute massage ended at 5:05pm when I’d gotten there early and was taken back nearly 20 minutes after my appointment time.
Yeah, sure, it was a Groupon. So, am I to expect 90 minutes or be happy with 70 because I got a deal? I did tip her $ 20 for my 70 minute massage… If I were a business owner and was using coupons to reach new customers and show them that I run a nice place, I’d make sure 90 minutes was a full 90 minutes and I’d have better communications/​signs/​directions when new customers walked in the front door.
I’d also make sure that the last 5 minutes of the massage were absolute bliss = quiet time. Mine weren’t. Someone knocked on the door and both the masseur and this other women walked back into the room while I was about to get up. They were urgently looking for something in the room, opening some drawers and whispering while I lay there nude (under a sheet) on the table. Sure, they later said ‘sorry’ but after getting shorted 20 minutes and having my ‘peace out’ time interrupted with some frantic drawer pulling/​closing, it wasn’t a nice come down.
The massage therapist was a nice lady, kind and gave an ok massage. However, she asked me questions about my job (she initiated) and I would’ve preferred not to speak and just chill… The building is a little weird, you have to get buzzed in at the front and when you walk in, the décor and smell feels like the middle east from the 1970’s. Walk up 2 flights of hidden stairs to find the «Wheel.»
Sorry Wheel, I don’t think I’m coming back. The atmo and organization needs a little work…

I called their office attempting to make an appointment on saturday– the front desk? tells me they’ll get back to me no one does. After waiting around all day trying to make an appointment for sunday, I called again the day after (sunday) attempting to make an appointment and then she tells me the same thing. I was like if I’m calling this number and you are just forwarding me… who are you exactly. She says she’s the operator and she just forwards their calls.
I finally get a call back around Monday (she left a voice mail) and then I had to call back sometime on Monday. I think we finally got an appointment date down around on Tuesday (mind you I was attempting to make this appointment for 3 – 4 days).
While the actual lady who gave me a call back seemed like a nice person (when I did get in touch with her) the operator wasn’t too nice and it just took too much hassle trying to make an appointment. I had a groupon so I asked for a refund instead :/​I just want to relax not go through hoops to make an appointment! (I’m disappointed too because according to these reviews the massage might have been great)
EDIT: I finally got in contact with somebody and made an appointment on Sunday ( Unilocal says they are open on Sundays — And that the office is open until 8PM). I called to cancel my appointment because I got a refund instead (it was WAY too hard trying to get an appointment (I think there’s a new online scheduler up now =_​=)
I just called (4pm on friday) and the lady who picked up said the office is closed and that they aren’t open on Sundays. What the heck. Too much effort/​stress trying to get a massage.

I absolutely loved the massage! It was the first time I felt like what I’m getting is a mixture of a chiropractor adjusting me and great quality massage. Jade Pappion changed my day after the amazing massage she gave me; she really is the best.

I love the Wheel of Wellbeing! They’re great in all that they do– from acupuncture to massages to psychotherapy sessions. I felt relaxed as soon as I stepped inside with the calming music and the beautiful waiting room. I was also treated extremely nicely; the staff are all very kind. It’s a perfect place to go work on yourself after a stressful day/​week. I definitely recommend it!

This is truly a one stop place for our physical/​mental needs. I love the fact that they combine both eastern and western medicine together under one roof. More amazing is the group classes they offer. And of course, the location is so very convenient. A Must Try!

I was referred to «the wheel» by a friend who highllly recommended it to me. And let me tell you, this place is great! They offer a unique blend of classes and events that are both engaging and stimulating. one thing I like best about the wheel is the people who work there. «The doc» is amazing, for lack of a better word. The office is soothing — it has an elegant décor and ambiance… what more could I ask for? I’ve been a regular for the past 2 years… analyze that!