Victoria’s Secret

This location offers a large selection with a decent service for Victoria’s Secret. You can find staff on the floor to help you, but it can be a bit of hide-​and-​seek. Of course, there is no problem with service when it is time to pay.
Nearest Metro Station: Red/​Purple/​Blue/​Expo Line at the 7^th Street Metro Center

I have been shopping in DTLA a lot more now than going to the malls. To me, once you find suitable priced parking, the stores down here are less crowded and more tolerable to shop in. With that being said this is one of the best VS I have been to, aside from Manhattan Beach. I deducted a star because they were out of a few things, but the couple times I have been here I have been helped right away and did not wait in register line longer than a minute. They have PINKS here also, the dressing rooms are big, limited seating, and security.

So many sales on clothing at this store and the staff is so hopeful here. I love the fitting rooms herr they are so spacious. When I move to the cali this will be my preferred VS

This particular location has a great customer service and great prices. I was lucky to come here when they had the special 8 bottles for 35 $, I think it is a great deal for very reasonable price.
I got help from one of the staff member, who helped me as she was my personal assistant, and she did not leave me until she made sure I got everything I needed, and everything I came here for. The only problem was the checkout, for some reason they couldn’t accept my credit card, which was very annoying (I used it before and after in other stores in the same day!).
Almost perfect shopping experience.

Just to give some background and perspective, I am the complete vs frequent shopper and devotee. I’m a forever angel cardholder and I shop at all of the stores within a 10 mile radius. I will not stop shopping at vs stores totally but I will be making an effort to avoid this particular store. The main reason for my complaint is the intimidating rude and callous security guard that has watched and stalked me during my shopping. So rude and unnecessary! I enjoy my shopping experiences and don’t like being profiled and treated poorly. Second, the girls that work here are innefficent at the register and there is always a much too long line. They are also not the kindest or most genuine employees. I will be sticking to the Beverly center or Glendale from now on. Step it up VS and treat your clients with respect.

Every time I’ve been here I’ve had great service! Parking is a dollar with validation. I have them three stars because they don’t carry swim suits not make up. It’s a small store with limited selection.

This has got to be the worst store I’ve ever shopped at. I’ve been to this store like three times, and each time, I have always bought something. However the third time I’ve came in, the security (who is a big guy) kept following me around as if I was going to steal. He followed me all the way to the PINK section as i was browsing through the items. I cannot shop without being follow or being suspected of stealing.
It pissed me off even more when I went into the dressing room and overheard the guy yelling one of the girl who works there that I was «trying to take the censor off» when I was only picking up the bra to examine the straps and to untangle it. WTF? And he said it so loud I could hear it from my end of the dressing room.
Even though I ended up buying something, I am so disappointed with my experience at Victoria’s Secret at 7^th/​fig that I will NEVER come back again.

Absolute worst costumer service of any VS I’ve ever been too. The attitudes of the sales associates were appalling

Okay I usually really like Victoria Secret…
I wasn’t greeted when I walked in. No hello. No wave. No smile. Nada. I was in the store for maybe 20 minutes and not once did any of the, I don’t know maybe 6 employees say anything to me. The staff seriously needs to work on social skills, being nice & professional. This place is clearly lacking.
The «security guard» was pointless. He didn’t do anything. He walked in the same area the whole time I was there. Walk around the whole damn store, you know there are other people there besides me, right? Move along.
Their sign is deceiving.
It said;
BODY MIST: $ 8.00 (regular price $ 10 – 18)
So, I grab two bottles of BODY MIST that were $ 18.00.
So I thought, awesome!
We get in line to pay and BAM!!! They aren’t $ 8.00. I mentioned what the sign CLEARLY SAID and showers them that they are originally $ 18. Well, they were the «OTHER» body mists. Which to me makes no since because I read what it said and the bottle I had was clearing in the price range of what was on sale.
I won’t come back to this Victoria Secret again.

Is there a reason why there’s only 2 people at the register (with about 10 people in line) while there’s 5 staff walking around the floor picking their nose?

The selection here was horrible and the staff here was even worse. Usually all of the VS are a pleasant experience but I’ve never had such a horrible experience waiting in line probably ever. There was. 5“7 female caramel complexion with curly hair and tiny eyes who has the worst attitude ever. She demoted me twice to the back of the line because one of the lines was closed but someone was being rung up. Luckily a customer was nice enough to let me have my spot back in line .
I will be sure to share my negative experience with my audience & celeb clients as to avoid Victoria Secret

My GF had her wallet stolen from here. Set it down near a bin of bras she was browsing through, and someone picked it up and walked away. There was a security camera right above her that probably captured the whole thing but their employees would not let us review it. We called the next day, and asked for access to the footage to give to the police. They gave us the run around again.
If you are the thief reading this, please return the neckless. You can keep the cash and expensive pens but that $ 99 neckless has a lot of sentimental value.

I came here yesterday and I loved it here! One of the best Victoria’s Secret ever! Leah was so so helpful! Ask her for help because she will help you! GREAT customer service!

Worst customer service. There suppose to open at 10am and I was waiting till 10:12am. The store is unorganized and no one attended me in the fitting room.

I love this store and usually have great customer service from the girls on the floor offering their assistance. Today April 22, 2015, I went in to purchase a few bras and panties. The girl Mary who was on the floor was super nice and gave me great customer service. She helped me find a bra I wanted in my size. Everything was fine and dandy until I went to go pay. Whoever the cashier was working on April 22, 2015, at approximately 3pm, was RUDE. Light skinned girl with dark hair. I asked if there was a promo with the purchase of two bras or the 5 panties because the last time I was there I received an umbrella with the puchase of the same two bras I repurchased today. She said no with attitude. I told her that every time I went, I got a different answer on the same questions. She completely ignored me and proceeded to hand me my receipt calling the next person in line. Someone please take this girl to charm and customer service school! I was going to speak to the manager but my husband insisted that I let it go so I did.
Overall, customer service is USUALLY great
The store is so pretty!
And they are always well stocked
I’d give it 5 stars but thanks to the rude, ignorant cashier, I’ll give it 3. CUSTOMER SERVICE IS EVERYTHING!

Found some nice deals here! Happy with the selection and this location is much nicer than the old one in the Macy’s place (now closed). You can park in the garage off 7^th or the lot across the street for $ 5. (Good luck with street parking). The store is a bit smaller and more crammed together, but it’s very nice! The new Fig & 7^th is turning out quite lovely!

This was my first time here and I was very impressed with how clean this location wast, organized and open aired. Their customer service was fantastic! I had questions and there was always someone around to help, which lately in other stores they are hard to come by.
This location is 100 times better than the one located 1 block away in the Macys Plaza. This will definitely be the location for me from now on.

Great new store, nice change from the dreary older one on 7^th at MACYS Plaza. Refreshing clean layout showing off their beautiful goodies.
Good variety of inventory with seating for a breather while shopping.

This store is so much bigger and nicer than the one on 7^th Street! The store is beautiful and well-​kept – tables are nicely organized, everything smells great, and the store looked really emmaculate. I was warmly greeted with a smile when I came in and asked immediately if I needed assistance, which I humbly turned down.
I came in here looking for a silk robe for a belated Mother’s Day gift, but couldn’t find one that my mother-​in-​law would like. But while I was there, I decided to just browse the store since I still had some time to kill on my lunch break. While looking around, another store associate in the back asked me if I need assistance again and I told her I was just looking around. A few minutes later the same girl returned to check on me, and I started to get a little irritated… but politely declined again, reminding her that I was just browsing. I thought to myself ‘damn, their customer service is really AGGRESSIVE and in-​your-​face’ but then I noticed the same store associate shadowing me around the store and lurking behind counters as if I was some sort of CRIMINAL THEIF!
I totallllllllly understand that she was doing her job and the store probably tells them to shadow ‘suspicious’ customers during their loss prevention trainings, BUT COME ON. there is a more tactful way to do it without making customers feel uneasy or awkward! She could have offered me a tester for a lotion, told me about their promotions, or suggested a hot-​selling item… ANYTHING but creeping on me. I cannot explain how UNCOMFORTABLE I felt. Maybe I was browsing a little too aimlessly and without purpose, but I don’t think I had a sketchy vibe that was screaming ‘five-​finger discount’!!
I literally felt so criminalized that I left the store and bought myself a Sprinkles cupcake across the way. Either way, next time I’m looking to buy a gift I’ll stop by Bath & Body Works, H&M, or Zaras (when they open).

Newly opened location at FIGat7th! Definitely bigger and better than the one at Macy’s Plaza. It has a nice Pink section too.
It even has a photo area that has the Heavenly The Fragrance poster on the window display.
Everything looks great so far! Very convenient location for people who work/​live in DTLA.