Verizon Wireless

Quick and courteous service. I went twice, and both times there was no wait for service. Carlos helped me both times, and he was super friendly, quick, and honest. He didn’t try to get me to sign up for any unnecessary plans, and he was truthful about my options. I appreciated the straight forwardness, and he definitely helped me with everything I needed. One of the better experiences I’ve had with Verizon Wireless customer service.
Parking: I parked in the garage that’s connected to the Best Buy

Can’t say the visit was a successful one. It’s frustrating when the customer (me), ready to purchase three new upgrades and three new 2-​year contracts, does not get the ideal service needed. I won’t hate the players… the employee and manager of the store… but I’ll hate the game of corporate Verizon that does not let them make astute business decisions to gain sales for their retail location and the company in general.
I will say that the manager kept citing how Verizon did ME a favor with the possibility of an early upgrade option. I never asked for that favor and let’s be clear – it’s all for business. The only favor I asked for in the store is to buy Verizon products the night we were there because it would have been convenient since it is a local store near my home. It turned out to be totally inconvenient and annoying. We try to support the local brick and mortars with actual people but situations like this make it hard. I eventually went online and was able to do everything I wanted that the store claimed they could not do. I’m sorry to say that if this keeps up, there will be fewer stores and people in them.
Since we did not have a pleasant experience at this store, we probably won’t be going back there. It’s really the fault of Verizon – the corporation.

Horrible customer service ever!
If you could, Avoid this mean girl name «Meso» or «Meseo»?!
Korean girl.
I walked into pay my bill,
I did upgrade my plan few days ago, so I was trying to ask my account status, and my mom has account with my brother.
My question was
If my mom can separate her bill with my brother.
When I reached out,
she gave me dirty look with poor attitude.
She didn’t greeting when I walked into store, but this guy walked in, she greeted, overreacted with high tone.
I felt humiliated and insulting.
When I asked questions, she look down, and nasty attitude.
I asked her, why she is so mean?!
I even said to her,
«can’t you be nice to customers?»
She yelled at me said” I’m BEING NICE!!!“
Girl,
If you don’t know what is «being nice»
Go back to kindergarten and learn some basics !
I don’t wanna see her again.

I’m a new customer and pay almost $ 500 dollars with installation, equipment, etc… Just for have a wifi and my service is very very slow, some times shut down completely. After 15 days complain and ask about solution I’m still stuck with my bad internet, careful guys. I’m very disappointed!!!

Ok… We been a Verizon costumer for over 20 years now. We been going to this store since it opened. We been noticing changes in our phone bills for months. So my sister called the store the person who answer the phone gave the run around. She wanted to speak to the store manager and gave her run around for that too. When she finally got hold of the store manage named «Robell» she asked what this charge for equipment fee was. She refuse to answer any questions over the phone. Even if she told her that she is currently out of states she wanted interested in helping her.
So she called the customer service through the Verizon website. The representative was willing to help. Come to find out! When she paid her contact fee agreeing to 2 year contract the person name Eric Chung who was sales man lied to her and changed into a renting plan basically and plus And offered her a promotion to charger or a tablet came to find out they been charging that too!
Long story short this place is a joke! They try to charge more not even knowing what we been paying for. Store manager is useless. If I can give a zero star I would!! So disappointed of lack of customer service!

I loved this Verizon store and our customer service was amazing.
Parking was a little difficult to find but parking is validated for one hour free!
My boyfriend’s Samsung Galaxy 5 broke a week ago and Jose at Verizon (who has the best customer
service ever) was so helpful with us starting a new line. He was very professional.
Thank you so much, Verizon! I really don’t understand why this location only has three stars.
Fight on!

Customer service was impeccable. I had to go in for a damaged SIM card and they helped me immediately (NO WAIT!) and the woman helping me was SO friendly and efficient. She switched it out in less than five minutes. I will definitely be back here. Such a nice experience!!! I love good customer service! Hooray!

Ripoff and the girl working there is a complete airhead, she had to keep going back and fourth with her manager to get questions answered. They only have her there because she flirts with guys and sells stupid deals. Avoid her and this store.

a month later and I’m still on the phone with Verizon trying to figure out how the guys at this store overcharged me. I said I needed the cheapest Iphone with my plan. He said to get the iPhone 6, WHEN THE 5s WAS RIGHT BEHIND HIM. That’s how an interaction at this store will start.
If you need an Iphone go to the Apple store and avoid this dump at all costs.

TL;DR: AVOID AT ALL COSTS UNLESS YOU WANT TO BE RIPPED OFF.
My family has been coming to this location for a while now, because the reps are usually quite nice and speak Korean (a bonus for my mother, whose English is limited) and it’s a convenient location for us.
A couple of months ago, my mom went in to upgrade my brother’s phone. The rep there (Doug) offered to give her 3 free hotspots, no charge. He insisted there were no hidden fees included. After many attempts to refuse, he continued to be persistent («why? but it’s free!» and so forth) so finally, exasperated, but under the impression that it would be free with no hidden fees, she accepted.
Cue the angry call to me shortly after (half a state away, mind you) about unauthorized charges onto our phone bill. I call in, and what do you know? Those «free» hotspots aren’t so free after all.
I’m disgusted by the behavior of Doug and Verizon, who did little to help. I’m disgusted they took advantage of someone because of a language barrier (and blatantly lied) just to make a sale. Disgusting business practices all around. Will never return and suggest others not to go ever, unless you like being cheated and taken advantage of.
P. S. Doug still works there, so if you realllly need to go there, at least avoid him, since he’s obviously very slimy and not trustworthy in the slightest. So sad, pathetic, and low.

As I walked in, I was looking a bit lost standing there. There were workers standing behind counters and all they did was stare at me. Wtf? Finally a girl creeps up and asks if I’m looking for something. Of course, I am. I told her my screen got shot. She asked some questions and suggested I just try getting the screen fixed and recommended a location in Koreatown, which was helpful.

BEST CUSTOMER SERVICE EVER. Menji is the best.
I’ve been glowing all day. Came into upgrade phone– left feeling like a guest on Oprah circa 1998. HOOKED up and with a huge smile on my face. Best location. love love love these guys. Thank you Menji!

The woman who helped set up my iPhone 5s was very cold. We had to repeat our questions several times before we got an answer.
To make things even better, I have been having issues with my iPhone, which I got in December. I finally took it to the Apple Store, and long behold, it turned out the phone had been used before me! I do remember the woman telling me how she had opened the box earlier to speed up the setup phase. Such lies.
I do not trust this business, and if I were you, I would avoid getting your phone here.

Bad bad experience at this verizon store today.
I had a iphone 6 plus from tmobile which was purchased in full price.
I wanted to use it on verizon so i called tmobile to unlock my iphone 6 plus. I do have verizon account already but sim card is old bigger size type.
Got email with unlock instructions. Which says put in different carrier sim card. So i went to verizon store to get sim card but the manager there says phone info is not in their database and cant do it for me. He kept saying tmobile phone doesnt work on verizon and he cant do anything about it so i left and call the verizon 877 number told them whats going on and the person on the phone said she will leave a note and they should try and help me activate the phone.
I went back to same store but the manager that i talked to wasnt there. So talked to other person and told them about my conversation at 877number and told them to check the msg but they still couldnt figure out how to do it. Later a guy name peter came to help me. and while he was helping me out the manager guy that i first met came over and questions peter why he is helping me, behind my back because the phone doesnt show up on their system.
Well peter did managed to get me the new sim card and have the phone working. The manager that i first met should get retrained in customer service. He should he thankful im not giving out his name here and learn by this mistake.
If anyone of you guys have a issue or whatever just call the verizon 877 or 800 number first and then goto verizon store because most of them at store will probably say no to everything unless your purchasing something.
Hope this review is helpful

I ordered a replacement phone for my dad through Verizon website and chose an In-​Store Pickup option to pick up at this location. My parents went to pick it up and these were the experiences:
1. Lie to upsell — A salesperson told my parents they don’t suppose to sell the phone because my dad got the new phone few months ago, unless he buys the screen protector. This was a lie, because I ordered the phone using my available upgrade in our family plan.
2. Push — I spoke with the worker there on the phone and I clearly stated that I don’t want the screen protector because we have the phone case. Here’s what the salesperson said: «Would you let your dad drop and break $ 600 phone?». I firmly said, «No I don’t want the screen protector» and he said ok.
My dad came home, and guess what. He purchased the screen protector. According to him, he refused several times, but the salespeople won’t let it go without purchasing the screen protector. My dad was afraid that he may not get the replacement phone (what salesperson said on #1 above), he caved and bought the screen protector.

Worst customer service ever! Seriously don’t even bother going in. Just call. The reps over the phone helped me in 10 min whereas the rep in store refused to help me! The rep in store kept telling me to call customer care. The rep over the phone told me he could’ve helped you in store… WTF!

Worst customer service! I’d give negative stars if possible. I just left this store a few minutes ago and felt compelled to leave a review ASAP. I walked in asked about the availability/​release date of the Nexus 6 and the Verizon guy I spoke to had no knowledge whatsoever about when or whether Verizon was releasing the phone at all — despite all of the information online stating that Verizon would carry this phone.
Anyway, I was about to mention this to the guy when a pal of his walks into the store and without excusing himself, proceeded to greet him and had a full-​on conversation with him. WHILE I WAS STILL STANDING THERE. Needless to say, I walked out. This was the second time in a few weeks that I go to this Verizon store and received shitty/​nonchalant service. Clearly this dude is not adequate or motivated for his job. This is my local Verizon Wireless store — needless to say I’ll be going a little further out of my way just to find a location that understands good customer service. Thanks for nothin’!

Verizons of Anarchy!
I walk in — place is empty except for 2 – 3 people. I walk over to the nice, large desk and am quickly told by BOTH sales people — in this aggressive, condescending, «why I am breathing their air» attitude — that «they will be with me soon» and «feel free to walk around». More like «don’t talk to us, until we talk to you… b – tch».
Ok.
The guys working here both look like they’re part of some new gang on Sons of Anarchy like «The Raging Cells», or the sort of people that be waiting for me at my car, outside of some club after I stole their girlfriend or made fun of their suped-​up Mercedes from 1983. (someone threatened to kill me once for that)
That’s their energy. I’m not claiming that they would do such a thing — just that I didn’t get the warm fuzzy feeling. And you know — they use that language style like «hey Bro, relax and walk around — we’ll be with you soon».
Bro. Was it is that people who use the word «Bro» — short for «brother» are never quite the people you would want as a Brother… or even a Bro?
22 minutes later. They finished with the 2 customer they were working with — one of whom couldn’t seem to understand english… and so that might account for their frustration.
I came by to trade in my old phone which was both working, clean, functional and all that.
Bro «N.1» decided that he needed to spend about 8 minutes inspecting said phone, taking it to the back, looking at it with a bunch of interesting tools, shining flashlights inside of it, holding it to his eye, tasting it with some Chardonay, lightly frying it in olive oil…
Except he refused to turn it on. He said that it had sign of corrosion inside. Then — to my shock — he asked his manager if «corrosion» was one of the things he was supposed to look for. Hmmm… so making up our job and its standards as we go along.
I mean it was this great theater of BS… I KNEW when I walked in, that unless I was buying something, they were not going to helpful. But you know, I like bullying bullies. So I thought, WOK the HECK — give it a shot.
And as I got more and more visibly annoyed — challenging him to TEST THE PHONE… TURN IT ON… PLUG IT IN… he said «ok, we will process the trade in…10 seconds…15 seconds…“But I’m not going to give you the full amount».
I took the phone back, which was sort of like breaking up with my Bro. Walked out. Brought it to another location minus the «Bro»…and got my 200 dollar credit.
I’m a Verizon customer for 8 years. I have given them a small fortune in payments.
If there was a Mr. Verizon, he would have come out and probably given me a bottle of champagne… but unfortunately, the days of the owner knowing who you are, and what you mean to their company is long gone. Bro.

The manager here does not know what customer service means.
I came in one day to get a new sim card for my new phone and an employee looked at my account and told me I should trade in my iphone 4S and that I qualify because my brother in law just bought a iphone 6+ on our shared family account. I said I was just going to sell it but he suggested that it was a good deal to trade in my phone. I said I’ll think about it and come back another day.
I found some time in my day and came back for the offer. The manager told me that I do not qualify for the trade in because the iphone 6+ was bought at the Apple store. I told him that this was not specified by the employee who urged me to trade it in and that I had only considered it because he told me I qualified.
Instead of apologizing for carelessness of information that was given to me by the store, he kept making excuses and acted like I should have known this information. He kept talking back to me, never apologizing for the situation. Truth is, I had to find some time in my day to walk here for something that I was told I could and should do by the store employee. It is their responsibility to give accurate information, and in this case, they didn’t.
**Word of advice, once the customer has already been inconvenienced, just apologize for giving them bad or incomplete information. Don’t talk back to them. As a manager, you apologize on behalf of your employee even if you weren’t the person giving the wrong information. That’s your job and you should be an example. Don’t teach your employees to talk back like that.
Two stars generously given for the employee who helped me prior. He was nice even though he gave me incomplete information.

Such an amazing store with great customer service!
I went in to pick up my new iPhone 6 on drop day. they had a few left in stock and this guy named Jeff helped me! He was fabulous! The buying and setting up of my phone with my accessories was a breeze but when we went to try the test call it didn’t work! Jeff was so patient and great! He tried everything he could before we had to call tech support. This lovely man sat with me for over 2 hours while he worked diligently with tech support to fix the problem with the phone.
It finally worked and he was able to get back to work helping other customers, but he made the experience much less frustrating and more enjoyable for sure. Great customer service, nice, clean store! Check this place out for sure!
OH! and the parking is spot on. park in the garage and they validate your ticket up to 4 hours!
AND! He was able to find a deal on my data so he saved me a ton of money every month! I def. recommend this store and if you get a dud for a sales person just ask for Jeff :-)
UPDATE:
Went into the verizon store again today because my phone decided to stop making calls again… the guys were once again AMAZING. They were patient and did all the could to remedy the problem!
Special thanks to Jeff, Jeffrey, Johnny and Travis! Everyone was amazing. PLEASE PLEASE PLEASE if you need help go to this store and ask for one of those guys. they will do anything they need to help you out!