Verizon – A Wireless Premium Retailer

The manager and the woman working there were awesome! Took the time to help put my screen protector in my phone and were both super friendly.
A+ you guys!!!

I was very disappointed with the bad service, attitude and overall experience. I have been with Verizon for nearly 15 years. I wanted to add a line to my sub-​account with a phone I’d already purchased. I wanted the cheapest month-​to-​month plan, as the phone was for calling only. I was told it would cost around $ 30/​mo. I set up auto pay in the store. I was charged $ 120 the next month ($ 60 for the first month, $ 60 for the upcoming month). When I returned to the store, Trevor told me a mistake was made but since I came back after 30 days, they couldn’t do anything. He was very rude and raised his voice before using foul language and storming off. He acted like a little girl throwing a tantrum because he wouldn’t take responsibility for his mistake. I resorted to calling Verizon customer service. After more than 20 hours and many days of getting nowhere and filing complaints with Verizon, I called their headquarters in NY and they finally sorted it out.
This is not a Corporate Verizon store. These people are work off of commission and intentionally screw the customer.

My favorite Verizon store in the neighborhood! Beside the great location and easy parking access, the staffs of this Version store are phenomenal. Trevor Zierenberg, the new store manager was the one who helped me with the problem with my tablet and getting a new phone. After asking me couple of questions, he knew exactly what is the best deal for me and saved me a lot of money and time. I was very impressed with the deal he gave me, so I called my brother who was planning to change his plan for a while and he came to the same store and just like me, left the store very happy. The best thing about this experience is that we don’t have to be worried about our next bills and scary surprises!
Marjan. C

THIS STORE IS RUNNING A SCAM! They will sign you up for things you didn’t agree to and they will scam you. THIS IS NOT AN AUTHORIZED STORE. I am currently working on having them investigated for fraud from Verizon. There are 30 complaints on BBB. Please please beware and go to a CORPORATE STORE. Read all the reviews.

Do not bother going to this store. The customer service is atrocious. They do everything possible to avoid helping you. Then they want to charge you for things that is Verizon’s responsibility. You are far better off calling Verizon.

I want to echo what another Reviewer states below: This is NOT a Verizon Wireless Corporate Store. Buyer beware when returning devices or adding new ones. Make sure you thoroughly understand what they are doing with your devices, and what they or cannot do to your plan. Make them explain it as many times as it takes and check your receipts before leaving the store.
In May 2014, my husband and I walked into this store near where we then lived with 2 iPhone 5s’s and 2 nearly new Samsung Galaxies. We were there to return the Galaxies and upgrade the iPhones to 6s’s. We were the only customers and were attended by 3 very eager salespeople who were genuinely helpful, if a quite a bit fast in their explanation of how this would all work (–1 star). In the end, however, my husband and I happily walked out with our 2 new iPhones and, later, a $ 50 Visa Rebate Card as they promised.
A few months go by and I notice that our Verizon bill has not gone down. At the store, it had not been clearly explained to us that despite trading in the Galaxies, we would continue to be charged usage for the devices themselves for the duration of the plan, even though we no longer had the phones. The trade in of all 4 devices only went towards the price of the 2 new iPhones. Perhaps we might have kept those Galaxies as our plan for them does not expire until the end of April 2016, 1 year after we turned them in. But I get ahead of myself.
Here’s where next 3 stars were lost. I called the store to find out why I was still being charged for the devices if I had turned them in. They were still appearing on the My Devices page when I logged into Verizon and I was paying $ 20\month each for usage. When my call was answered, I asked to speak to the Manager. Immediately suspicious, the man on the phone asked why I was calling and I said I needed to discuss an experience I’d had at the store. He then said he was the Store Manager. I asked for his name. (By this time, it was my 4^th attempt following Verizon online, Verizon Chat and Verizon 800 service to understand what was happening so I was taking notes). He demanded to know why I wanted his name since he said it sounded like I wanted to get personal information out of him. Ridiculous. He didn’t even know yet why I was calling! He reluctantly admitted to being «Anthony.»
I explained the good experience we had in the store but my confusion over the Galaxies still appearing on my bill and that I was advised by Verizon customer service to contact the store directly. In the end, he explained that in turning in the Galaxies, they should have been returned to the original store where they were bought (Verizon Wireless — Beverly Center) because only that store had the ability to do anything about the Plan for those devices. (Not true) They also had no record of them having been returned; neither did Verizon. (Where did they go, exactly?) Shame on me for losing the receipt in a recent move. He told me he could escalate the call but that it would take 10+ days to resolve as they were quite backed up from the Holidays. He advised me to call the store where I bought them as they could help me better. They did, in about 5 minutes flat.
Simply put, I was out of pocket $ 280 and wanted to understand why and if I could get it back. Is that really so hard? I understand the slew of 1-​star ratings they have if this is their customer service and its management’s attitude.
My recommendation: If you live in this area, go to Beverly Center and ask for Mark.

Trevor was great at setting up our iPhone, and other things we needed done. He was very patient and provided a great service. Thanks, Trevor… I will recommend you and this Verizon store to my friends!

Read this entire post and decide for yourself if you want to have your money stolen by these scandrols. Nothing short of SCANDALOUS. I went in to see if I could replace my wife’s old phone. Bianca said I could go to an iPhone 6 for $ 99 + tax. After having me sign a couple of times on the electronic sign box which doesn’t show you the terms you are signing for, I was then told my total for today was $ 193.00. I was obviously shocked and asked for a breakdown of the charges. It was only at this time that she informed me that the tax was the amount on the full $ 700 retail price of the phone. In addition, you pay tax on the $ 99 which she said was for the setup fee. She then told me that the manager would «throw in» 3 accessories so that I’m not walking away with anything. As I was in the store, I received multiple emails from Verizon thanking me for the buying the new phone on the installment plan. I asked Bianca what that was about and she said «Just ignore the emails because the system is not caught up with what we do in store.» The next day I called Verizon and sure enough I was on an installment plan for the phone I was told I was getting for $ 99 + tax. I spoke to Anthony the store manager who told me to come in & they would reverse the charges. I went in and the assistant manager Trevor told me that if I signed my wife up for a new 2 yr plan I could have the phone for $ 99 + tax without the payment plan. So I accepted, they activated the new phone, gave me back the initial charge, but then charged me even more, $ 170! When I asked them why they said it’s because they cannot refund the initial $ 99 on the phone I returned so they were going to charge me for a second time. That’s unfair consumer practices and I am already getting the wheels in motion to report these store to the Consumer Advocacy Bureau, the BBB, and anyone else who will investigate them. FInally, during the collective 2 hours that I was in the store over two days, I heard 3 other customers use the words «I was lied to» on their product.

After discovering what a bad deal I had gotten at the store I went back to return my new phone. Instead of being polite, both Anthony and Trevor lost their cool while they took turns screaming at me. Not only were they unprofessional but they were physically intimidating.

Went by because my IPhone 6 said Invalid Sim. The tall dude told me it wasn’t the sim but the Sim reader. He said I had no warranty so I could pay him $ 165 and walk with a new phone and 24 $ 27 dollar monthly payments or go home online and pay insurance copayment $ 70 and order a new phone from Asurion Insurance.
I went home contacted insurance and was to Insurance only pays Theft Lost or Damaged. But not Malfuction. So to take it back to Verizon. I go back to Verizon, I’m told to wait 20 minutes. A nice girl returns from lunch and tells me to go to Apple Store. So I drive to Apple Store. I’m put on 2 hour wait list. I go back 2 hours and I’m told it’s the Verizon SIM card and YES my phone is Still under warranty. They put in A new Verizon SIM card FREE and I go home. I was Almost ripped off by Verizon Employee. Watch Out Folks!!!

Thank you SO much, Trevor. My Samsung phone froze on the Yahoo Mail app this evening. I went straight to this store and Trevor knew exactly what to do. He popped out the battery and put it back in again, putting it back to normal. I live with my phone so I would have been sunk otherwise. Again, thank you for your help, Trevor :)

Absolute worst Verizon store to date! I went in the store to swap out my phone as mine had been damaged. It took twenty minutes before the two gentleman working in the store took the time to greet me or acknowledge my presence. After twenty minutes I was told by one individual I will be with you shortly. Another twenty minutes went by and nothing. For some reason it took two people to help one person. That in and of itself speaks to me…
Don’t waste your time. Go somewhere else get in and out and back to your day!

Had the best service ever from a Verizon store and I have been with Verizon since the inception in 1998 so I have had ALOT of experience with Verizon.
Roni Hernandaz could not have been more helpful. My husband was upgrading from a flip phone (yes, dinosaur flip phone) to a Samsung 6. Can you even imagine the time it would take to teach someone the differences in a phone switch like this? Roni was so patient and spent hours with us teaching us the new Samsung 6. He even gave up his lunch to teach us! We live 10 miles from this store and have numerous stores in our neighborhood but this is now our go to Verizon store. Thank you Roni.

Worst service ever! I normally would never write a bad review unless it was REALLY true. A man named Renee helped me in person, I ordered the new Iphone and they didn’t have it in stock paid for it gave me a replacement in the meanwhile and have not called me for over 3 weeks about the Iphone that I originally ordered.
I called 3 times and he re-​assured me all 3 times he would have the phone in and would call me back, never heard from him once. I am very disapointed in there customer service.

I originally posted a great review for this place. However, after learning that I have been taken for a ride, I have to edit my review.
When my sister and I switched over from AT&T, the manager and his employee, explained that we were getting a great deal and they even gave us a free USB link and a free case (seems nice).
Little did I know, they were giving us these 2 devices that cost 20 dollars each on our bill (adding 40 dollars a month!). The devices were supposed to help us use our data while on the phone. But my sister and I have not used these devices at all. And the manager and his employee added these on without telling us they cost extra. Since we never had Verizon before, we were under the impression these were included or even necessary.
We just want our money back.
The two employees were dishonest, and now that my sister has called them 3 times, they keep telling us there is no manager available. Probably going to switch carriers again.

Horrible service. zero follow up. The manager, Freddy, was supposed to get back to me on numerous occasions regarding a phone that I returned when upgrading and was charged for. I called several times and he simply avoided ever calling me back. I went to the store on Wilshire in Santa Monica… they actually did what they said and continued to follow up. Avoid this place if you want any real customer service.

I can’t say enough good things about this place.
The help is amazing and they took the time to help us with every question and need we had.
The service is outstanding and I recommend Verizon with 5 stars.
George Vreeland Hill

*THIS IS NOT A REAL VERIZON STORE. The service is horrible. They assured me my replacement phone would be ready in the next week and took over 4 weeks for me to get it. When it finally came in I sat in the store for over an hour without even being acknowledged by the staff. I regret coming here and have recently learned they are not even part of Verizon but are actually a 3^rd party store with HORRIBLE customer service!!!

Store has just gained a great person on there team.
Ms. Yolanda G.
She is a hard worker. I taught her everything she knows. She is a people person and her level of profesonalism is above and beyond, will always try to help get customers what they need and more. I had the honor of working side by side. Verizon just gained a jewel.
Ive had a great experience with this location and their staff is always looking out to fully satisfy the customer.
Take care of Yolanda.
–Brian G

I haven’t had many good experiences at Verizon stores, but I have to say, the experience we had here with Will was amazing.
Will was so nice to us. His customer service skills are perfection. He even stayed late after closing to make sure we had everything all sorted out with our phone issue. He needs a promotion!
The store itself is clean and organized, but it’s because of Will that we will return!