Valley Breast Care and Women’s Health Center

It took me some time to write the review, because I have to be very specific how grateful am I. The whole stuff there are amazing people and very caring for every single patient in particular. I am their patient since three years and I feel very safe how I am being taken care of. My special thanks to Debbie who takes into consideration any my concerns about my health and will take care until you will get your full answers to your worries. She goes above and beyond to meet needs of her patients. She is a great asset!

A friend of mine recommended I make an appointment for my aunt with Valley Breast Care, as we’re new to Los Angeles and surrounding areas. I called to ask a couple of questions, and a simple conversation with their office manager Mary turned into the most ridiculous waste of my time. She was impatient, and took a rude and sarcastic tone with me.
I suggest this place reevaluate their staff, because if their office manager can act like this on behalf of this institution I feel sorry for the other young ladies under her.

I work for an answering service and one of the girls from this office called one of the offices I answer for and asked for they’re fax number. As I was about to give it to her she says «I know she’s there» and I told her «I can’t transfer you but I can give you the fax number» then she went on to tell me how rude I was and I wasn’t being rude to her but I just repeated myself and said «I can give you the fax number would you like it?» and like an immature little brat she starts saying «your so rude, you don’t even know who I am» and she said that 2 or 3 times then called me a «Bitch» and hung up on me. I wish I could mimic how she sounded in a message lol. I think that this was extremely unprofessional of her. I couldn’t transfer her because this office was call forwarded to the answering service and there is no back line to call in on. I’ve been doing this job for 40 years and anyone who knows me, knows that I am nothing but professional in handling our clients callers and nobody should treat anyone in this manner, I’m sorry this office has someone like this working for them. I think its very very sad.

Called this morning so i can schedule and apt. I had to call 3 times wait on the phone for over 5 — 8 min and had to hang up. Is ridiculous!
This place needs to hire more phone operators! Don’t they know that the max time phone line waiting is 2 Minutes. They REALLY ARE IN need some serious phone etiquette Business Training.

Wow. I’m sort of taken aback. I called to inquire about making an appointment to come and get a mammogram here — never been here before & was calling to ask a few questions about procedures, new patient stuff, etc. I called at 4:45pm on a Friday. The woman who answered was so abrupt and rude — guess she wanted to get her weekend started early seeing as how on their website it lists their hours as 8am — 5pm. Sh told me that «we’re already closed» and didn’t give me a time when it would be better to call back. Well, guess what? I won’t be calling back. You just lost a patient, rude receptionist.

I came to get my record for an appointment at Encino breast care center. They put everything on a disc for me immediately. They have always been pretty nice here. After going to Encino breast care center that day, I was not impressed. I will be coming back here next year for sure. The wait time and parking here is way cheaper. Staff friendly as well.

I indicated in a previous review about a different breast care center in Pasadena that my experience was horrendous.
I’m glad to say my experience here at the Valley Breast Care & Women’s Health Center in Van Nuys was just the opposite. It was just fantastic and the staff are awesome!
As I said in my other review, two weeks after that mammogram experience I lost my job in December of 2012.
I have been unemployed ever since so when the Affordable Care Act made it mandatory to get health insurance, I became eligible for Medi-​Cal and went and saw a doctor again for the first time in over a year. The doctor said I needed a mammo and sent me here.
What a world of difference! I thought since I’m on Medi-​Cal I’d be sent to some really horrendous facility to wait hours for my appointment and be treated like cattle but I was completely wrong.
The Valley Breast Care & Women’s Health Center respected my time, my dignity and my intelligence. The facility itself is small and down to earth. Nothing super fancy or elaborate like that other pseudo-​spa.
Also, the Valley Breast Care & Women’s Health Center machines are state of the art and their technicians are super courteous in addition to being highly skilled.
A few days later, the results of my mammo required that I come back for an ultrasound — which I suspected due to my previous experience at the other awful breast center I reviewed.
But the thing is: this place handled the follow up call very even keel with absolutely no drama. That other place called me two or three weeks after the mammo when my insurance lapsed all drama mama saying: «We may have possibly found something» and «you need to come in right now and it will cost you hundreds of dollars because you no longer have health insurance.» Bla bla bla. They even contacted my emergency contact person and got her all freaked out thinking I had cancer.
Well this place handled it differently. They were calm as cucumbers when they said «We need you to come back for an ultrasound.»
So I did. And the results were fine. They just said they want me to come back yearly and that was the end of that.
The Valley Breast Care & Women’s Health Center has been the best experience. They’re just calm, centered and focused on real patient care instead of that fake customer service of the other place.
When I get another full time job with bennies, I’ll continue to come here. The staff are awesome, the place is mellow and fwiw, they also have a non-​profit breast cancer division.