US Post Office

I wish I could give a lower rating. I got a delivery notice for a Certified letter containing tax information. I trustingly took it to this office, thinking that it would be there, seeing as the a address was in the delivery slip and it was after the date. After waiting almost an hour, I was told that they couldn’t find it! A Certified letter and they can’t find it. Not out got delivery, not at the wrong location. No they «can’t find it». I had to sign a copy of my delivery slip and was told that it would be delivered and was sent home to hope against hope that it somehow turns up. Meanwhile I will have to cancel my appointment with H&R Block and delay, God knows how long, doing my taxes until this Certified letter magically appears somehow. A Certified letter isn’t supposed to get lost. That’s why we certify it. It’s called «doing your job» guys. Look into it!

Are you surprised at the one star? Doubt it.
I have been here SO many times, and I think there has been exactly one helpful, polite employee. Everyone else here feeds off the negativity of their co-​workers and are absolutely horrendous. The workers seem to WANT to get into arguments, they yell at you over silly things and act like you’re supposed to know all the ins and outs of the post office. One worker tells you one ‘rule’ which is not up holded by the next, but lo and behold that next worker will have their own set of rules you are supposed to abide by. And heaven help you if you don’t already know their individual codes because you will have to bear the Wrath of the Postal Service Employee.
Also, I have had packages I dropped here never get scanned and then get LOST. And when I try to drop off packages I’ve pre paid for and ask them to scan them in, they always feel the need to give me shit over it. But get them to scan your packages because otherwise you have no proof they ever received them and no recourse if they don’t arrive at their destination!
Miserable petty people work here, is pretty much the summary.

I went today to send a package and had to deal with the most rude male staff. The only people that were nice were the women. Try to avoid going there at all costs! They are not helpful, and won’t feel like doing the job they are paid to do. No supervisor or manager there either. I’m sorry if they don’t like their job, but it’s not the customer’s fault. I had to get in line 3 times to send a package, what a waste of time! Thanks for nothing.

I’d like to give one star because the Lobby «helper» (older black gentleman) is consistently rude beyond belief to me. At least I don’t have to BE him, he must be miserable. But I’m giving two stars because the lady behind the counter with gray hair is super nice and friendly – she is as nice as the lobby helper is rude, so it sort of made the experience better. This is my neighborhood post office so I guess I need to just buck up, but I’ll be avoiding the lobby guy at all costs from now on, I’ve had it.

On the rare occasion that someone bothers to deliver a package to my house, they usually slide it down the dirt hill next to my mailbox so that it lands in my neighbor’s portion of our shared driveway. But most of the time they just stick a notice in the mailbox, requiring me to go online to schedule a redelivery. That’s where I find out that the deliverer decided to skip the other two attempts, mark the first one as final, and have the package shipped back to the sender. Every now and then, if I’m lucky, I’ll manage to catch the package before it gets shipped back. Then I get to drive into Hollywood and deal with the cheerful staff.
If I could somehow magically prevent the world from sending things to me via USPS, I would. But instead I’m stuck dealing with letters and packages that are missing, in constant transit, lost, or destroyed.

There is no happiness allowed in the post office.
This place gets really busy, it’s filled with disgruntled workers, and overall just isn’t a pleasurable experience. The guy running the passport door was aggressively an a*, like his job description is to be a dick to people for no reason.

It’s funny when I see people here writing things like, «avoid this post office!», as if there’s some other magical post office that’s any better. Spoiler alert: there isn’t. They are all terrible, and this one is no exception.
Months ago, I filled out the USPS online mail redirect form when I moved to a new home, and some of my mail was properly redirected, but some of it was not. For one package in particular, I received an email notice from USPS saying that they attempted delivery at my old address (where I no longer lived, as I had notified them about), and I needed to physically come in to this Hollywood location to pick it up. So I did. I spoke to an agent there, and she searched their warehouse for about 30 minutes.
(While she was searching, I thought maybe she forgot about me, so I asked a different employee — a big, old crusty dude — to please check with her to make sure she hadn’t forgotten about me. He didn’t even answer me — just looked at me, and ignored me, as if I wasn’t there.)
So, 30 minutes later, the first lady returns, and says she can’t find my package. She said it might be out with the mail carrier right now, but there’s no way to check, since I guess neither mail carriers nor post office employees know how to use a telephone to communicate with one another. I got fed up, and walked about.
About two weeks later, without warning, this package arrived at my new home address, well past the time that I needed it by. Somehow, the internal workings of the US postal system finally figured things out, even if nobody at the surface level could tell me a goddam thing. Much time wasted, much aggravation, and I try to use FedEx or UPS whenever humanly possible — I suggest you do the same.

Not going to lie, I was expecting this experience to be terrible like most post office experiences I’ve had but this was by far the best post office experience I’ve ever had. Worldwide. A gentlemen at the entrance helped me tape up my box and retrieved the right forms for me, was extremely friendly and helpful. I had a server named Joyce Jones who was as professional, helpful and cheerful as anyone I’ve ever had in customer service. Someone should give that lady a raise. Good job guys.

The earth has shifted. For years I have left this office angry at the service. Today it was like entering into a new perfect world. Same staff, but such a positive experience. Each and every postal worker had smiles and gave well wishes. I never thought I would see the day. Congratulations to the people of the Hollywood Post Office. We are on the right track for a better USA just by standing together.

Avoid this place at all costs!!! I’m very sure some of the staff here is stealing mail! Since moving to Hollywood I’ve had over $ 600 worth of packages go missing through this post office, both going to my apartment and my husbands office which is also in Hollywood. The packages have been marked as «delivered» but magically never arrived.
Also had an iPhone stolen when we tried to return it to Verizon through a pick up at my husbands office. They never scanned it in and after a month of asking what is going on we got two answers. 1) «we fired the guy who scans things., 2) «it’s back there somewhere». It has now been over 3 months and the phone never appeared and I had to pay $ 250 to Verizon for the phone never returning.
Additionally here At my apartment i consistently see the mail being thrown in the trash by the postal worker! Anything marked as returned to sender or with a forwarding address is «sorted» directly into the trash can, so if you lived here previously and have your identity stolen you know who to blame!
If you’ve had similar experiences, report this office to the usps office of inspector general online! The staff here needs to be FIRED and investigated for MAIL THEFT!

Parking lot is a bit tight & crowded — and there’s no crosswalk from the parking lot to the post office — but as soon as I walked in someone asked me what I needed and guided me. I didn’t wait long and the woman who assisted me was polite.
I was pleasantly surprised that it was a pretty good experience. It’s also cool to look at because it’s such an old building.

They Never answer the phone. It will ring a million times and then it will turn to a busy signal. AAAAHAHHHHHHHHHHH.

Really, really SLOW service.
Long lines during busy lunch hour.
17 people and 2 windows open.
Apathetic workers.
Also, no one answers the phone number listed and no outgoing voicemail message.

This is now the third time I have scheduled a package pickup that got mysteriously cancelled despite my being attentive in my apartment throughout the entire window that the mailman would come to pick it up.
It is now noon and I am met with this message, despite having booked the retrieval yesterday morning:
«Your Package Pickup request has already occurred or has been cancelled.
Please submit a new request if you have packages to be picked up.»
So I called. And called. And called. At around call #8, a lady with an East Asian accent answered and cut me off when I VERY nicely — more nicely than was required of me, given the situation — attempted to explain that I needed these packages picked up today. She kept telling me, «Oh, I’ll tell the supervisor and someone will pick them up today or tomorrow.» I told her that I might not be available tomorrow. I run a business selling items online and this post office’s incompetence reflects poorly on me as a seller.
Why can’t I just go myself, you ask? I have a badly broken leg, which is also why I won’t be around tomorrow morning. I have a doctor’s appointment at 9AM and the mailman comes at any time between 10 and 1, generally 10:30.
The woman on the phone even had the audacity to tell me that they don’t alert the mailmen when package pick ups are scheduled if the person needing to send out the packages does not have any incoming mail! Even then they aren’t told, but at least the mailman would come to my door to deliver my own mail. I highly doubt the USPS as a whole would approve of these practices and in fact, I think I’ll write to them right now, for all the good that will do.
Unfortunately, USPS is the only option I have with the medium I use to sell items online. My buyers pay for a USPS label. Personally, I wish every medium would stop losing them along with every person in America so there would be no more USPS.
And I’ll never forget the time I waited in line for 45 minutes at this office sick as a dog, literally throwing up in my mouth and swallowing it, as I thought I might die of heat stroke because for some unbelievable reason, the government cannot afford air conditioning in its post offices in the desert that is Los Angeles, California. What on earth? The woman at the counter — she was black and in her 30s — was so rude to me that I vowed never to wait in line there again. She was downright awful and should not be working customer service.
Will someone come to pick up my packages today? Who knows. I cannot listen to media in my headphones all day now, holding onto the smallest thread of hope that these items will get sent out to my customers today and these ignorant people will actually do their jobs properly.
Every single thing about this post office branch is a gigantic rude inconvenience, They really don’t care about you, guys. At all.

For an organization that is notoriously bad wherever you encounter it, to the point that both Fed Ex & UPS, seem to be succeeding admirably while the U.S.P.S is dying a long slow protracted death, this station is the worst. You are provided a number to call to follow up with delivery problems and no pne bothers to answer the phone, so you call back and are provided another number and no one botheres to answer that phone line either.
It takes the USPS 4 days to NOT deliver an important piece of mail that UPS or Fed Ex would deliver the next day. We’re only talking Glendale to Hollywood, CA, for Pete’s sake not Alaska to the South Pole Research Station.
This would get 0 Stars if possible.

I came here at 11:30 yesterday morning, and there was no line.
The woman at the window who helped me was friendly and cool… Didn’t catch her name… Kinda dark skin and really beautiful /​unique hair… In a bunch of separate balls… Hard to explain… Anyway, she was really polite once I was polite to her.
Almost came here a couple days ago late in the afternoon, but didn’t after reading /​seeing pictures of the horrible line on here… Glad for it… I’d recommend coming here in the morning or early afternoon, when that is a possibility.

This is a closest us postal service to me.
Usually this place is packed.
Always bring your own pan. Lol
Manager is super friendly.

I rarely ever use US Post, and when I do it is generally (as a rule) a horrific and frustrating experience. In this case, my experience was fantastic, efficient, and professional.
My goal: go to the post office on Wilcox, mail tax forms by registered mail, and be able to track the packages online.
I went during the day (11am), there was no line, the woman I chatted with was really friendly and knew what was needed to send forms, the transaction was so fast that I was out of the post office in less than 5-​minutes. My packages went out the same day.
The experience definitely exceeded my expectations.

The absolute worst EVERY time. Today was typical; ONE worker — one… and the self-​serve machine wasn’t working. You’d think, hmm… Monday morning rush, one worker, «Maybe we should we some back-​up in here.» Nah, no common sense used by management here. No wonder people flock to Fedex or UPS and pay more, rather than wasting an hour of your day on this nonsense.

This post office is the closest to my office and I have been a customer for over 10 years. I’ve also got my share of parking tickets here, not sure if the parking enforcement person still stalks the area the way they use to but I just couldn’t win here, it was always something — pretty shady if you ask me but then I wised up and started walking here. My advice to you, if you are driving and parking here is — be extremely cautious!
I don’t have a lot of post office needs nowadays and this is not where I handle our passports but I do come in from time to time to purchase books of stamps. I’ve had to wait in line because they don’t sell the good ones in the machine (holiday, Johnny Cash, Celebrity Chef) but they’ve always had what I’ve come for.
The service is like any other post office, usually fairly slow and the lines are hit or miss. I’ve been lucky enough to come at random times when they have been worth waiting in.
I’ll continue coming here since they meet my very minimal postal service needs.