U-Haul

Unless you want stress, a headache and an empty wallet, don’t stop by here regarding Uhaul’s. They even gave my dolly away after I had clearly reserved it with my truck, so I had to go someplace else for that.
I rented my truck Saturday, was not able to make it back by the time they locked gate (7PM), so I had to find street parking for this 15′ monster. Sunday’s they are closed, so they charged me for two days of rental and truck insurance. Absurd and down right wrong! NEVER WILL I BE BACK!!!

Dropped truck off here. Went smoothly and quickly. Lost my wallet in parking lot and they called me immediately to let me know. Small location but great service!

AWFUL.
The height of incompetence and bad business.
When you call the seeming local number it could be a different location.
I reserved a truck for the Overland location that ended up being closed the day of my move.
Little did I know the Crenshaw location picked up the phone and even after 3 phone calls CONFIRMING the Overland location they still found a way to screw it up. The rep at the Crenshaw location apologized and said the girl that booked the reservation was new and made the mistake (although) I did speak to two other people the day before to CONFIRM the right location. How did they accommodate me you ask?
Well we will guarantee that we’ll have a truck here in Crenshaw for you today.
Great a drive to Crenshaw when I’m in WESTWOOD!
Brilliant service! Not.

Ordered a simple Cargo Van and dolly for a few hours.
I had no problems and everything was taken care of. Staff were nice. Equipment was not really clean on the outside, but it didnt bother me. I would go back.

After the reviews I read for other Uhauls and on Uhaul.com’s website I was a little concerned but I ended up having a pretty good experience. The truck was available when I asked for it which I have heard is not always true. I was disappointed that I called 24 hours to confirm beforehand for the blankets /​furniture pads and the outlet only had 9 of the 24 I ordered. If someone had let me know that ahead of time, I would have had time to find a supplementary option. Instead, I had to take a lot of risks in scratching my furniture. Not Cool.
Also, it wasn’t very well explained when I was checking the truck for damages to avoid being charged later that the existing damages were marked by special stickers. I personally think the whole scratches thing is hogwash. We’re driving something the size of a tank without the durability and it’s not going to get scratched? Also, it would be nice if the Truck was washed every once in awhile.
Anyway, the guys were friendly enough and didn’t charge me immediately when I accidentally forgot one of the blankets and gave me time to return it. The gas meter markings were accurate so there was no danger of getting ripped off on gas tank markings like I read in other reviews.
So, yeah definitely above average for the rental truck business. It’s probably 4 stars compared to most in the business but I refuse to give it 4 stars when 4 stars represents «Yeah, I’m a fan!».