Tiffany’s Furniture

Their so called «genuine leather» sofa are fake leather and they peals after 6 months, and they will tell you that we don’t guaranty the leather only the foam for six months. Also once they got their money they don’t care and have a horrible customer service. Do not buy anything from this company that lhey claim is leather.

Ace is very helpful and they have awesome modern sofas and chairs at great prices. I give them 5 stars.

Found TF’s on eBay a few years ago. They’ve been established on eBay since 2006 and somehow have still managed a 99.1% positive rating. I’ve had really positive experiences with TF’s. If you look at my Unilocal profile you can see that I mostly have glowing reviews. Businesses should be rewarded for great service and hard work! I’ve ordered stuff from TF’s for about four years now and counting… and they are my go-​to furniture place.
Here’s why I love Tiffany’s Furniture:
Fast and flexible delivery — I ordered two beds from TF’s. Delivery was prompt, affordable and on time. The deliveryman was a bit distant but friendly as well. I only order from Tiffany’s Furniture because everything I’ve bought from them in the past has held up well, the furniture is great quality, the design is definitely my style (modern style), and the service is good. Ace is the bomb! He knows anything and everything about his products… if you have a question, he’ll know the answer. Trust me.
Style — The Barcelona furniture is definitely a great deal. I have 5 star taste but, as a poor college student, a small budget… so this is a good place to get affordable Barcelona replicas. The style is so similar to the Herman Miller chairs, and the quality is pretty great too. Has held up well over the past few years. I’ve ordered sectionals as well, the leather sectional and microfiber (I’ll upload a pic of my living room soon for y’all to see my decorating skills!). Really comfy, really stylish. I like it!
My friend ordered a bed from another large furniture store, won’t say the name but you can probably guess, and it fell apart within a few months. I’ve had my bed from TF’s for about a year now and… MMM, so comfy. Yes, my bed has held up VERY well thank you very much ;3. Everyone always asks me where I get my furniture from. Well, now you know :3.
What I could do without:
There is one issue, like Noah mentioned, with the authorization. When I asked about it, they told me that it’s because some customers used to turn away items at the last minute at the time of delivery and there was no way to keep them accountable. So that’s actually pretty understandable, and there’s never been any issues with my credit card in the past.
The location IS kind of ghetto and hard to get to, but for the price and quailty it’s worth it :3.
Also, they DO have a strict return policy but strict =/​unreasonable. As long as you’re not returning items 3 months after purchase, they should be able to work out something with you.
There were some times when I received items that were missing parts or damaged. But a simple phone call to Ace and some pictures sent through email resolved the situation pretty quickly. Thus, turning my negative experience into a positive one!
And lastly,
Regarding the negative reviews, if TF was that bad, why would they have a 99.1% positive feedback rating on eBay? Really suspicious, if you ask me. I was surprised to see all the negative reviews but I think people are more likely to write negative reviews than positive. Don’t let the negative reviews steer you away, give TF’s a chance! =]
Also, in regards to Nicole’s review, Tiffany’s Furniture doesn’t even use Central Freight. You can see that for yourself on their eBay listings in plain view.

I’m giving Tiffany’s a middle-​of-​the-​road 3 stars.
Pro’s:
— Good looking leather sectional sofa
— Comfortable and looks well-​made
— Decent price
Con’s:
— Pretty rigid and mediocre ordering method. (Found it on eBay, asked that I place the order via phone and then sent an email asking me to explicitly «authorize» the charge.) The whole process seemed unprofessional and disheartening. It would be much smoother and trustworthy to complete on eBay or another digital method.
— The freight company they use is pretty horrible. I had a confirmed delivery appointment set for between 1 – 5:00, so I left work early to be there to receive it, only to find out the company was a no-​show and after calling, learned they didn’t even load it on the truck that day and didn’t feel the need to call me to cancel the appointment. It was delivered not the next day, but two days later – after multiple calls, transfers, and a total lack of accountability.

Listen to the reviews people I made the mistake of taking my chances and my bed arrived with a HUGE pen stain! When I called to advise Ace he assured me that he would take care of it in 1 – 2 days as long as I sent in a few photos of the stain. 1 week later I contacted him only for him to tell me that my pictures were not good enough and to send a 30 sec video of me cleaning the stain with a clorox wipe! This was their mistake so why is the customer left doing all the work? After the video and another week or two, the warehouse manager finally came back from vacation and watched the video. She claimed the stain lightened after I wiped it and approved a courtesy reimbursement of 35 $!! What a joke I paid 400 for this piece of crap! also like the other reviews stated the bed is poor quality you are better off purchasing from ikea… at least they have customer service skills!!!

What a joke! It’s a scam. Terrible customer service and the furniture is of poor quality.

STAY AWAY! SCAM delivered broken furniture — no refund or replacement
VERY bad quality furniture
They charged me upfront and I made the mistake to trust them.
A young asian guy came by and delivered me the boxes. He immediately took off.
When I opened to check the furniture it was broken. I tried to get a hold of him again but I couldn’t. I emailed them many times about it and called again but was ignored.
When they finally did write me back they outright refused to replace the items or issue a refund. They simply told me to «fuck off».
On a side note, the furniture they sell is VERY bad quality.
DO NOT make the same mistake I made.

Was looking for new modern affordable furniture and I initially saw an ad for Tiffany’s furniture on Craiglist. I did not see any reviews on Unilocal back in February but I saw one complaint on Google back then, so then checked out their Ebay reviews (mostly positive) before I stopped on by to their showroom east of LA, closer to Monterrey Park. Staff was very helpful, informative (informed me that all the leather that you can touch upon sitting is real leather) and patient. I even inquired about possible tv display furniture and they were able to order it for me. Paid them with cash to get a discount and arranged the delivery for the weekend. Delivery arrived as scheduled and no flaws with the sectional sofa upon unwrapping. I even received optional wooden legs instead of chrome which I did not prefer. I did have to install the legs myself, but overall I am very happy with the purchase 2 months later. I also made another purchase weeks later and was able to get a discount on delivery and pricing since I had decided I wanted the matching ottoman. Delivery was off schedule this time around but they delivered it closer to the evening. I forgot to inform them that I needed the wooden legs this time around but they mailed them out to me later on that week. Still waiting for a furniture on back order, but they informed me that I have the option of a refund or that they would delivery it for free on this item. Every customer has his/​her own different experience, so taking into account the other review on Unilocal and in all fairness, I felt that I should post my favorable experience with Tiffany’s Furniture.