Stuttgart Automotive

One star is only because of THE LADY at the reception. Poor customer service, very rude. She has to learn some manners.
Repair service is five star. Mechanics are seem nice and they do a good job.

Stuttgart is simply the best.
I am a car guy through and though and it equates to pretty much sacrilege to have anyone work on my car. That said, Randy and his incredibly qualified team as a resource I could not live without. I can’t tell you how many times I have at a shop and listened to supposed gurus spout rubbish about cars. When Stuttgart talks cars to me and discusses the problems, we are speaking the same language. There are no BS stories or throwing parts at approaches.
I have come to Stuttgart with rush situations and they have turned around my cars VERY quickly. And pricing is fantastic — cheaper than many independents even!
I have brought Porsche, Alpina (BMW) and Mercedes and all have been fixed quickly, cheaply and accurately. Every employee has been great too and very helpful — even guys who haven’t been tasked with my car.
And moreover they are truly a Mom and Pop that have been there for 30+ years and I hope to see them there for MANY more years.
It’s rare I feel compelled to write a review, but I have never had a better experience in the car repair world and want to pass the word!

Stuttgart Auto is simply the best! I have been bringing my several German cars to them for over ten years, and their service has always been outstanding. They are professional and honest, and do only the necessary repairs at a fair price. The scheduled maintenance work is always excellent. Their attitudes are friendly and helpful. If you have a German car, you don’t need to go anywhere else as this shop is wonderful.

poor customer service! …horrible attitude. .will be going elsewhere.
don’t know how these guys get any business with their negative practices.

Would give this a 0 if allowed. Ladies, RUN don’t walk from this place. The owner does illegal and dishonest business practices. I have reported this place to the Small Better Business Bureau. The owner Randy Michael gave me a quote over the phone for two services. He did work I did not request, charged me double what he quotes and lied about services. I asked him to take car down and not do work — I have a Mercedes for 10 years now and I know my car and prices for regular maintenance repairs. He said too late car was done but would only charge me original quote. Two hours later a mechanic called and told me the car was just finished. What? Got to the place and they ONLY changed front brake pads and the owner still OVER CHARGED ME… he charged me $ 600 for front brake pads!!! The owner left and after several attempts for him to correct his dishonesty he was always «gone» and did not refund me any amount or make any attempt to contact me. STAY AWAY FROM THIS PLACE… ESPECIALLY IF YOURE A SINGLE WOMAN. Don’t be fooled or stolen from by Randy Michael!!! I am still weighing my options and discussing with attorney. I don’t want other women to be discriminated against, lied to and stolen from. I have posted his business practices on my company employee board to keep other colleagues away from him and to go elsewhere. DO NOT SUPPORT DISHONEST BUSINESS PRACTICES!

I didn’t use this place but here is what happened. I called asking about a leak down down for my 993. He says it is about $ 200 – 300 but then asks «Did it pass smog?» I said yes, then he says there is «No need for the test. Don’t waste your money.» My dumb ass tries to argue with him backed by information from the online peanut gallery Porsche forums (don’t you love it when someone challenges you and your professional expertise armed with info they got from the internet?) He tells me that is a good year and only to do the test if it doesn’t pass smog. Atypical dealership here. He could of easily said nothing and I would have driven in… I hope his boss doesn’t this review.

I had been going to another German specialty shop nearby for 15 years, but found their prices to be a bit too close to the Dealer (read Satanic).
Valerie and Mike have been always helpful and fair. (Even the misery of getting my E36 M3 smogged.) I do a lot of auto work myself and so I like to think I know if I’m getting gypped… They are totally fair, knowledgeable and do great work.
I did have an experience early on where they performed a differential flush that I didn’t ask for. They promptly cheerfully removed the cost. So I don’t think the complainers are being totally honest…

Love these guys. I’ve been taking my car here for a few years and they are good people. They don’t hard sell any service and actively help you consider the cost/​benefit options. Would recommend them to anyone…

Excellent service and maintenance on my automobile. Great people working there: Randy & Valerie are the BEST!

After all the great reviews on Unilocal plus a referral from my mechanic, I took my Mini Cooper here. The people were super nice and friendly, and I certainly didn’t feel as though I was being scammed until after the fact.
I took my car in because it was chugging between gears and felt unsafe to drive. I asked them to drive it on the freeway to feel the problem firsthand. Dropped it off, a few days later picked up my car, was charged $ 1800, and went on my way. They replaced the oil housing. The shop did not make it clear to me that the work they did on the car did not address the problem at all.
I brought the car back in the next morning, asked them to drive it on the freeway to feel what was happening. Instead they replaced the radiator housing, I paid them $ 500 and went on my way again. Still, no change, my poor car was not fixed. Took the car back a third time, they identified the problem — spark plugs, which cost a whopping $ 20 each. I was furious that $ 100 could have fixed the problem in the first place.
They really have their act down, and I felt well taken care of and just allowed them to keep fixing things on my car that did not need fixing. What a trusting sucker I am.
On top of all that, someone from their shop stole my credit card number, made a duplicate card that was used in Mexico. I know it was their shop because I used my emergency credit card to pay for the repairs, the first time I’d used the card in the past year.

I started going here a few months ago after having been very loyal to a previous «german specialist». I had spent so much money at the other place but now I know what a true BMW special is with Stuttgart. They are great. I love going into a place and only seeing Beemers, Porches and Mercs. I’m a phanatic with my BMW, and these guys I trust. Mike is awesome, Valerie is great, and Sam the dog will always be there to give you a few barks. If you are looking to a new place for your german vehicle, you found it.

I took my car to them after being told I needed new brake discs, which on a German car can be very expensive. I had been seeking a German specialist for some time.
I left my car with them for the day and told them about the problems I knew about and told them to look for any problems they could find. I was surprised to receive a call at the end of the day saying they checked out everything and no work needed to be done and there was no charge.
Their staff were also very courteous and polite in every interaction. Will definitely return.

I just want to re-​confirm what others have said. I have had a great experience with them on my 2006 BMW convertible that is now out of warranty, over a couple years of occassional service.
Most recently, the passenger seat had an internal cable needed to be replaced for the seatback to lean forward so someone can get into the back seat (aside: surprised that something like that would break on a BMW ever!).
The BMW dealer initially charged me almost $ 200 to look at it and then wanted another $ 500 more just to open up the seat and diagnose/​evaluate it, with no guarantees that the repair cost wouldn’t go higher. At that point, I took it to Stuttgart instead and they disagnosed and fixed it for about $ 600 total, parts and labor. I was very happy with the result.
And I agree that Hector and Valerie are very friendly and helpful every time I’ve dealt with them.

I have been going to Stuttgart for approximately 10 years for service on my current BMW and on my previous BMW. I used the dealership when it was under warranty, and then have used Stuttgart for anything that wasn’t covered by the warranty. Valerie is amazing — and they are the most honest and nice repair shop in town. I couldn’t recommend them more highly for german cars that are not under factory warranty.

I wandered in to Stuttgart looking for an old Porsche 914 part I needed for my restore. Randy was very helpful, digging through their old part inventory to find it for me. That was beyond the call of duty, and certainly not about the money. Randy helped me out just because he wanted to see me get my classic 914 on the road. Any future mechanical repairs and assistance I need in the future will send me straight to Stuttgart first.

I have been bringing my BMW to Stuttgart for over 5 years now and I can’t say enough amazing things about the people and their service. They are quick with repairs and very honest. They will also let you know what is wrong with your car, what needs immediate attention and what can wait. Valerie and the crew are great – I’ve had them fix everything from basic headlights to major engine problems. I’m so happy that I found an honest, reliable repair shop!
Quick tip: They are very strict with their operating hours and will not wait around if you show up after 5 pm. Also, M-​F only.

I was looking into buying a used Porsche and used Stuttgart Automotive to do the pre-​purchase inspection. They were great! They were extremely thorough — Not only did they run through the car’s history from top to bottom, but they even test drove and examined every little detail of the vehicle. Their efficiency and attention to detail saved me hundred of dollars. Also, their PR is great too, and I cannot compliment Hector and Valerie enough for a job well done. I was impressed.
After buying the car, I ended up getting an oil change through them as well as some other regular servicing loose ends. All in all, a great experience.

I’ve been taking my car to Valerie and the gang for over 5 years and totally love them.
Not only are their prices very reasonable, they are incredibly honest and will tell you when you DONT need something done, as well as when you do.
They’ve been great when my car had smog problems, even taking it to the testing station themselves.
I highly recommend them.

I LOVE this place. A few months ago, I needed a relay replaced on my car and my co-​workers recommended Stuttgart. They did an amazing job and were honest and the rate was quite reasonable. They also explained what my car needed in a clear manner without being condescending.
My car needs to have a part replaced soon and yes, I’m coming back here. In fact, there is a reason why most of my co-​workers have their autos repaired here. Everyone there is kind, knowledgeable and their prices are reasonable.

We have been taking all our cars here for years… an Audi, a VW Toureag and a Porsche. They do great work and are reasonable and honest. My mother takes her BMW here and my sister and brother in law bring their cars in as well. It’s a family treasure! Valerie is a pro and incredibly helpful — she recently referred us to an online tire broker that saved us hundreds on SUV tires. Can’t recommend Stuttgart highly enough!