Sprint Store By Direct Store

Terrible customer service. Multiple associates standing around yet I’m told I have to wait for service. After the associate finishes whatever they were doing on their phone… «I can help you» in a very snotty tone.
I came in the address a bill issue and get sass the whole time from the associate and the other associate with a «store manager» tag on. After explaining the situation and quoting the «store manager» from when I bought the phone they finally agree that I was correct the whole time. All while rolling their eyes and bobbing their heads. Thanks for wasting my time and trying to make me feel like I was wrong.

This is not a real sprint store it’s a contracted private company that gets paid by waisting your time on unnecessary things that they do such as restoring your phone for a static sound on the ear side speaker which is obviously not a program issue
Find a real sprint store

The word is «phenomenal» Customer service.
I came in to check out the plans Sprint were offering and I wasn’t expecting to get a new phone nor switch companies. I was just walking in the door when Mr. Allan Serrano acknowledge me and greeted me with no hesitation. He was very helpful and found a great plan that worked for me. I couldn’t be more thankful then to say «Thank you Allen for your great customer service.» Now I can say «I am a sprint member.» :)

I had to get my phone repaired, so I came here. The technician quickly realized the problem and ordered the part for me. It was an easy process.
I did have to call them the following week to follow up on my part arriving. Their phone was off the hook for several hours, so I gave up. But, they called me the next day. I was there for about 2 hours getting my data transferred only to find out that the replacement phone had the same problem as my current broken phone. Not the stores fault. I had to come back a few weeks later to get a 2^nd replacement phone. The insurance company sent me the wrong color phone. Again, not the stores fault.
Ritchie and another female co-​worker stayed for over an hour after the store closed to make sure all my data got transferred. They were very pleasant and didn’t seem irritated that I had them in the store so late on a Friday night.

So when they sold me the phone they were suuuuuuper nice and then I have to update on my second experience, and third.
I purchased a Galaxy Note 5 from the Sprint store, upon my second visit to this location, I asked for a break down in the billing the sales guy said «they were unable to help me, that I would have to make my first payment». Weird kind of shady +plus some hidden charges I unexpected. The worst part was the store’s sales associate’s reaction to me asking for a break down… what’s wrong with that? I had to wait 25 min for them to tell me that.
Third visit was the worst. My 8 year old stuck the pen for the Note 5 in backwards… yup it happened. So then the insurance I purchased through Sprint (which answered my call in 20 min) assured me that they can fix it –in the store. After waiting 40 mins, the SPRINT store DID NOT fix my phone as the insurance had assured me, also the Sprint sales girl sent me to the SAMSUNG repair located on Wilshire, they said the phone was so new didn’t even have the parts to fix my phone, which costs $ 800. SO SAMSUNG ALSO DID NOT FIX MY PHONE. They would call me in two weeks.
–Waste of major time and gas and patience.
–Thanks for lying up the a#$ to me reapeatedly Sprint and for horrible customer service.
Super disappointed. Unilocalers BEWARE!!!

I had a really negative experience there yesterday. Not only was the customer service rep extremely rude to me but he literally lied right to my face about where they get their insured phones from. I can’t believe that! If you go through sprints insurance you will be getting either a new phone or a refurbished through the sprint warehouse NOT FROM APPLE as the representative said. Super disappointing to be lied to like that.

This is by far the worst customer experience I’ve ever had, not only in a Sprint store, but in any store.
You walk in and they all stop and look at you like you’re interrupting something. Then you’re met with lazy attitudes and a desire to deny you whatever you seek. I’ve experienced this three times in the same location.
The don’t have anything in stock. With a cavalier attitude will just give you the «Yeah, we don’t have that in stock, sorrrrrrry…» With no forethought into, hey, let me find a store that has it… or we can have it here in a few days… None of that. Just lazy employees who have created this nest of horrible customer service.
It’s a shame that they are allowed to carry the Sprint name. Let me give you a sound piece of advice. If you need to go to a Sprint store. DO NOT GO TO THIS ONE! The one on Brand Blvd. has an OUTSTANDING team. Fantastic customer service and they make you feel at home when you go there. And, they have LOTS of products in stock.
The difference was night and day. Also, would like to mention, the store looks empty and is dirty. The walls are dirty, carpet is dirty and it seems like they have plenty of room to stock products, but simply don’t… Horrible, horrible, horrible.
AVOID THIS PLACE AT ALL COSTS.

As you can see from my other reviews, I am a very happy and relatively easy to please person. But the customer service reps at this Sprint location simply lied to me and to my friend about the terms when we signed up for a plan & bought a phone. They told us it would be as easy as walking into the store and making a tiny change in the account while it has been a nightmare trying to process the change of ownership. It is simply not right of them to mislead us like this. I doubt they’re evil people but it’s irresponsible, unprofessional and just plain wrong to give your customer erroneous information. We asked two employees at least 3 times while signing up if they were absolutely sure that it would be a truly very easy process to process the change of ownership next month, and those two employees assured us it would be extremely easy. And now we are stuck in a nightmarish situation, having spent hours and hours on the phone with customer service over the course of several days.

Just wanna give a big thank you to Alex. He explained everything very well and i am beyond happy with his service and my new phone.

Let me start off by saying I hate to give a bad rating to any place but this place deserves it.
First off, they were supposed to open at 10am and I was there at a few minutes after 10 and the door was still locked and a girl told me to come back in 10 minutes. I had a broken screen and was trying to get a replacement phone or reactivate another old Sprint phone I had. They could do nothing there… it was a joke… there was a T-​Mobile across the street and I mentioned that I will go there to see what they can do for me and she said «you should go over there», so I did, they paid my early termination and gave me a better phone… Sprint just lost another customer!

«Authorized Dealer» translates to complete idiots. Went there today, and tried to get some kind of service. As this one girl tried to help me, she couldn’t, so she went to get another associate. Each one dumber than the next. He starts typing away, and as he’s doing that, the girl keeps telling him to ‘Google it”. What a bunch of dingdongs.

This place is always rude. It’s always empty for a reason! The manager or the guy who just slouches on the computer and ignores you from the minute you walk in is so rude. Wednesday was my 4^th time in there and I got sent away because they can never do anything. They always have excuses. And the guy the told the girl to send me away because they didn’t have time for that. The store was completely alone and it was 5pm when they close at 8pm. Never again avoid this place!!!

Great service ! The guys here hooked me up and were super helpful and gave me free accesories with my purchase. I used to go to the location on brand which is horrible, takes hours to be helped and the employees are rude as hell.

Terrrrible service!!! Plus they don’t know how to put up a display sign. Large display for the iPhone 5, and they had 4S in the case. This place is a mess! Go to a different one if you can!

As Rachel N. stated so well this is a mess there they do not know what they are doing. Are they Sprint or not if they are then why are they not Corporate? They are just confused and like the Glendale super store a waste of life and time.
Their parking is also tiny you have to avoid the concrete walls and other cars that are jammed in there especially the SUVs. It is too sad.

DO NOT GO HERE!!! THEY ARE A SCAM!
This place is such a scam. I went there twice in six months wanting to upgrade without signing a new two year contract. So I went back six months later and they gave me another excuse different from last time. It seems that the skumbag owner trains their staff to find every which way to make you sign a new contract. and the fat condescending asshole that works there was rude and explains things to you as if you are dumb when really he is just trying to corner you into signing a new contract.
Turns out the store is not an official Sprint PCS store but a franchised one where the owner and the workers get a commission for every new customer or renewed contract!
I went to an actual sprint store in Glendale on California where they were friendly and let me know that I was eligible six months ago! I asked them why the assholes at this sprint store told me differently… they themselves explained the whole reason to me! AVOID THIS STORE!!!
Funny I just read the persons comment above mine and its the exact same thing.

AWFUL!!!
They are only an «authorized dealer» and not part of «corporate»… As an «authorized dealer» they are apparently authorized to lie to you, promise you discounts, and act rude when you call their store asking them to deliver on what was promised.
Even when you have an email from an employee listing all previously stated promises they will still say something like– «Is the email from corporate? Because if it isn’t, then it means nothing.»
DO NOT go here to sign up for a service plan. Do not. I really cannot stress how awful the experience has been.

For those of hate the Glendale Brand Blvd location… try this one in Atwater Village.
Brought my evo for repair and was in and out in less that one hour. Great service. No issue with device, just one check box unchecked was the problem. The service person was prompt and quickly explained what the issue was (user issue again ;()
(if you are in Glendale now… come over right now… your time is more valuable than you think).
Keep on Unilocaling