Santa Monica Smog & Test Only Station

I needed to find a smog check place that was open on Sundays, and the closest one was the Hollywood branch of this business, at 6200 W. Sunset Blvd. We got there during their business hours but they said they were already closed, and sent us to this location on Cole Ave., promising that it was the same business and would be the same price, etc. Unfortunately my car’s check engine light was on so it didn’t pass the test. I was surprised to find out that they only offer ½ off retests, because every other place I’ve been to offers free retests. Still, I was satisfied with the service and I didn’t have a problem returning after I took my car into the mechanic to get the check engine light turned off.
I went back the next Sunday and waited outside for 20 minutes. I called the phone number for this location twice, and the answering machine message said that they were in fact supposed to be open Sundays. I figured that maybe there was some kind of family emergency or something, so even though I was annoyed at having to wait another week, I went home and planned to return the next Sunday.
Cut to today — I called to verify that they were actually open, and the man who answered the phone said that only their Hollywood branch was open Sundays. I explained that they had sent me to the Cole Ave. location on a previous Sunday, and that I needed to get a retest, and he said that they would only do a retest at the same location. I pointed out that I had specifically gone to them because they were open Sundays because that’s the only day I had available, and it wasn’t fair to charge me the full price at another location of the same business since they were the ones who told me to go there in the first place. His response was «Life isn’t fair». The whole time I was talking to him I thought that there was just a misunderstanding, so I had been nothing but polite. I would have been annoyed but okay if he had just politely explained that they’re unable to to accommodate me, but to go out of his way to be rude was really uncalled for.