Rowena’s Cleaners

Yes, they are certainly overpriced. But, more importantly clothes are at risk with them. I had several dress shirts laundered and one came back with a tear in the sleeve. They said it was due to their washing equipment. I said I’d like some compensation for the ruined shirt. Man at the counter said leave the shirt and the manager would call me. Still no call and they have my shirt. At least I could have kept it for rags. Very disappointing customer service and downright dishonest. A company should stand by its product/​service. I cannot recommend this place.

I’ve tried giving this dry cleaners multiple chances because it’s convenient (in between my house and work) but I’ve come away more than once with my clothes ruined. Once it was a cocktail dress I’d left to be dry cleaned. I pointed out to the clerk that there was a decorative attachment on the front of the dress and asked if they thought it would be a problem for dry cleaning. They said it wouldn’t be an issue. Well when I got the dress back, not only was the attachment hanging on by a thread but the material underneath had obviously been pulled and so the dress was ruined. Another time I left a sweater to be dry cleaned. When I got it back it had «pills» all over and it was stretched out oddly. I definitely will not be brining any more of my clothes here.

Price Gouging. The last two times I questioned the bill and the counter person said «Oh this is incorrect.» One time may have been a mistake… but two times. Expensive for what you get. The last time was this morning and $ 17 for four shirts. Too much. The quality was so-​so too. Counter service was average. Never walked in and didn’t have to wait but the cost or pricing is outrageous. Time to move on down or up the street.

WOW this place is EXPENSIVE. Took in a short party dress and even with 50% off the bill was over $ 9, which meant it was $ 18 for a dress to be dry cleaned.

HORRIBLE! Go at your own RISK. I took my clothes to this cleaners, and requested a dry clean. They washed and faded $ 300.00 worth of my clothes. I have been taking my clothes to the cleaners for years in Orange County, this was my second time using this cleaners. I spoke to them, and instead of following my directions to dry clean only, they washed. Then tried to justify there mistake with you have to tell us, well I did SEVERAL times, as I dropped off my clothes. Your best bet do not use this place.

As mentioned elsewhere, they are on the pricey side, but more than that…
I took a very expensive pair of jeans to be hemmed. The stitching is crooked and overlaps in odd ways, and the thread does not match the thread on the rest of the jeans. It wasn’t a terrible job, but why pay extra for mediocre work?

A little high in price .
But can clean everything and alter anything always on time !

2 stars for the inconsistent prices. I called asking for a quote, was given $ 25. upon arrival, the price was raised to $ 36.

Run as far away from this place as you can! They are extremely overpriced, mislead you about how much they are going to charge you and generally do not do a good job.

Rowena’s does a great job and has a great team. My only problem with rowena’s is that they are expensive!

They continually lose dry cleaning. It is always the expense shirts, most recent two, brand new Tommy Bahama dress shirts, worn one time. In the past four Zegna dress shirts. Continually return shits with buttons missing or broken unless you have them dry cleaned. The staff is rude when questioned regarding lost items. Never should anyone use their VIP service! There is no way of tracking what is left, you will never get everything back!

Very disappointing. Way over overpriced.
I thought I’d try a new cleaner for a few months, and feel like I have been getting ripped off. I brought in a pair of pants for a zipper repair. I was told it would cost $ 10-​$ 12. I turned it was $ 16. I’m not dying bc I spent $ 4 extra, but didn’t appreciate being told one thing and charged another

I’m torn with my feelings about Rowena’s Cleaners.
On one hand, my dry cleaning was completed as promised. The clothes were clean, pressed and the alterations was correct and looks professionally done.
On the other, service took longer than I’m used to and was much more expensive. It’s not a matter of being able to afford my monthly dry cleaning tab — it’s more on the lines of not caring to pay Rowena’s rates when I’m sure I can find another cleaner in the area who provides the same quality of service, if not better, for a much lower cost to me. Calling around I’ve already found a few options I intend on trying and comparing to Rowena’s.
Whatever the case — Rowena’s is close by and does a decent job. Just more than I’d like to spend even taking coupon discounts into consideration. However, if their pricing is the norm for the area … that’s just something I’ll come to find out in time.

I have nothing positive to say about this place. It is overpriced without any reason to support it. I entirely understand a top-​notch cleaner carries a higher price tag, and I am willing to pay extra for superior quality service and a meticulous job.
The problem with Rowena is they charge top-​notch rates for a mediocre (and below) job. They were unable to iron my pants correctly, in fact, they only ironed the legs and left the rest wrinkled!
Not going back, ever!

A one-​stop for garment care, Rowena offers on-​site dry cleaning, laundry and alterations, all under the same roof and at reasonable prices (for this area anyway).
Friendly and efficiently staffed, Rowena is located within a short drive from the airport, it’s an excellent option for those who, like myself, call LAX thir second home… but don’t want to pay inflated hotel prices for laundry and dry cleaning.

Overpriced is an understatement! I don’t know what anyone means when they claim these employees are helpful, quick, or friendly. I’ve arrived at their location prior to closing time and the «helpful» employee wouldn’t open the door. She completely ignored me and never even once looked up from what she was doing.

I’ve been dropping off my clothes here for years. I live nearby and find the location really convinient to drop off and pick up to on my way home. Everyone here is super helpful and attentive especially with my clothes that have a lot of details. I find it really great that the employees use stain stickers and make note of hard to get out stains and special care instructions I’ve given a heads up about. The spotter they have is pretty awesome about doing his job. The few times that a deep stain hasn’t come out on the first try and they’re more than happy to re-​do it for free and it’s always completely gone. Other cleaners don’t give a crap about trying to get out stains if it requires a little more energy (hence a major reason why I don’t go to other places)
The owner is super friendly and makes customer service a priority, he’s gone out of his way for me numerous times on pieces I’ve needed in less than 24 hours. He’s also really helpful in advising about what the best way to clean a piece is.
Perhaps the best part is the COUPONS!!! Majorly helps when you have a lot of work clothes that are dry clean only. Oh, and maybe the 2^nd best part is the eco-​friendly cleaning, that’s always a plus.

The price for the area is average. A bit over priced in general but for the area is OK.
Everyone was helpful and never rude. I lived a couple of blocks away and I only used them with the coupons they mailed.
They worked great!
I brought some custom pants with metal weaved or sown in and they never messed anything up and were able to clean it.
would only use them because of convenience. But would look for a cheaper place if I didn’t have coupons.

I went here because they had great coupons.
Ummm… yeah. way too overpriced.
A dress to be dry cleaned at $ 16!!! RIP OFF!!!
With a coupon of 50% off. it’s still $ 8. Make this place go out of business because they suck.

Wayyyyyy over priced. I brought a suit to dryclean, 1 sweater and 5 laundry shirts… um $ 27 but that’s with a 50% coupon! So it would have been over $ 50!!! I only went there bc I had that coupon-it’s the first and last time I will go there.