Rolling Cowboys Bicycle Shop

Rolling Cowboys closed its doors in Mid-​May. They’re now out of business.
It was a real loss when they left their old location near Pico & Arlington, and I guess not enough of their old customers were able to track them down at Fairfax & Olympic. They will be missed.

5÷13÷2016
Oh NO!!! Looks like they closed up shop when I drove by this morning. A big loss. This was always a very interesting shop and good for the neighborhood.

Posted hours are 10 – 8. I got a flat at 9:55, waited there nearly a half hour. No sign of life. No one answered the phone. Finally gave up, left my bike locked there, and took a bus.

I went into this bicycle shop yesterday to be greeted by a growling dog who tried to bite me and proceeded to follow me around the store, growling and sniffing. A male of a Napoleonic/​diminutive stature was out of sight and I presumed on the phone? His attitude was exactly like his dog’s. I had asked to get a lug nut replaced on a hanging bumper and was charged 5 cents for the nut and 5 cents for the washer plus $ 5 to install. I decided to go to I. Martin Bicycles at 8330 Beverly Blvd., Los Angeles 90 048 where they did it all for free.

My new bike shop. I had a Specialized Sirrus in storage for three years, and took it Rolling Cowboys for a once-​over. Got it back a day later, and I was good to go. Prices are fair, and the owner is a really nice, helpful guy. I had never ridden in LA, and so we chatted about what to look out for and the best kind of roads to take. Been biking around town ever since with no problems. Would reccomend RC to anyone.

This place is a total rip off. It presents itself as a specialty store but it’s owner is not familiar with any of its products. Furthermore on the advice of the owner I bought a holder for my iPhone which in fact could not be used with my iPhone. The product did not work as advertised and the owner refused to exchange it for another item pointing to his no returns no exchanges side. Later looking on Amazon I realized I had paid an exorbitant price for the iPhone holder. For the exorbitant price I would’ve expected to receive first-​class service yet sadly this was not the case. Go anywhere else

Pay more get less– If you want to pay twice as much as anywhere else go to this bike store. Poor selection so the store owner pushes you to buy overpriced merchandise. And in addition he doesn’t know his merchandise so don’t be surprised if your stuck with expensive useless junk.

Great shop. Brought my old beater single in for a tune up and had great customer service from the owner. I am not the most experienced cyclist but it is clear that for him, this is a passion. Went the extra mile for my old bike for no extra charges. Great experience.

Bought my Breezer folding bike 5 years ago at the old location. Daniel was very helpful and special ordered what I wanted. I have referred friends. No complaints.

Open Christmas Eve. Stopped in to get a few small things, and chum it up. If you’re into road bikes, this is the place to come.
I’ve read a few of the negative reviews, and here’s my conclusion — You don’t go to a boutique store (of any kind) for WalMart quality products and prices. If you’re going to spend your money, do some research and know what you’re looking for, or at least the basics of the product. The owner/​manager is not rude; it just annoying for any business owner to have to explain the ABC’s of something, when the consumer should already have a knowledge base of what they are looking for. Not to say the owner/​manager gets annoyed with people, but Americans as a whole are getting more and more lazy, expecting more, for less.

Terrible service and rude. I called to ask if they had a certain kind of bike in stock. They said they did so I drove down there, about a 45 min drive for me. They didn’t have anything like what they said they did but tried to sell me something else. When I said that wasn’t what I wanted they asked me to leave. I couldn’t believe it.
What made it worse is I was there with my 6 year old son and they were rude to me in front of him. He had no idea why we were being asked to leave the store when I’d told him we were getting a new bike.
I don’t generally leave bad reviews on Unilocal But people should be warned about these clowns.

EDIT: I ride over stupid bumpy stuff and found my chain started occasionally hopping gears again couple days out from my tuneup. I called in first chance I got, they had me come in and the man got it truly perfect this time, in 10 minutes or less, no charge no hassle. My gear is uncommon and worn so he would have had no way to know exactly how tight to make them if they worked right on the stand (and I saw they did) but they are tight and snappy like I like them now. Top notch service!
Ask them questions, they are a wealth of information, insight and advice on maintenance and how to improvise on your own.
Backstory:
My bike was barely rideable after a long year-​plus of rough commuting, one half-​assed tune-​up, and then eight months sitting. Jumping gears (couldn’t use 2^nd in the front at all really) mushy rear brakes, loose chain, misaligned handlebars, wheels probably not true either. Bent dérailleur I think, maybe just out of adjustment.
I brought it into RC because they were open, local and well reviewed. They treated me like a first-​class valued customer from the moment I walked in the door, on my first visit and my second.
I needed it ASAP so I didn’t shop around LA at all for pricing comparisons, and I have minimal experience with tune-​ups at this point. You can judge these numbers for yourself. Seems reasonable for a part and 1 hour of expert labor, same as you’d pay for a car. And just as important, really. If they are high, I can say that at least they didn’t try to huck me any products, they are priced appropriately to get an appropriate value for their service (which is called good business). I bought a new chain to swap in because I had already pulled some links out at the last tuneup.
13.99 $ for a new chain, 65 $ to fix everything and replace it, $ 78 all told. Done in an hour or less I think, I was at Starbucks for two…
And the bike now rides like a Magic Carpet.

So glad i came into rolling cowboys bike shop. Their shop dog is so cute!
I brought in my pink mountain bike and had alot of work done on it. They knew i needed the bike for a trip up north asap so were able to get the bike ready in an afternoon.
— Gear Adjustment
— New rear basket
— New kickstand
— New tires
Oh a nice shiny Japanese brass bell. I was looking for one of these and found it here!
Thank You
Highly recommended.

Great place to run in and grab a couple supplies for your bike. Very knowledgable staff that answered all my questions. I know where I am going when its time to buy a new bike.

I’ve been to this shop once, and there’s a reason why it’s only been once. I came in a few months back and the staff here were absolutely rude and indifferent to the needs of a customer. I had a flat, it was the only one open, and it made me regret my decision. I can say that the price for the replacement tube was reasonable, but the service was not. The service charge attached to changing my tire was outrageous (my personal bike shop in Studio City changes my tires for free), and the overall attitude was that they really didn’t want my business. Since I didn’t want to pay the outrageous service charge associated with getting the tire changed, the staff there refused to let me use a tool to get the tube in the tire. In addition to this, I was told to change my own tire (without proper tools) on the sidewalk. After this, they gave me the worst attitude when trying to borrow the pump at the shop (the mechanic especially). If this was the last bike shop in the world, I’d never ride again with this level of service.

The owner of the shop, Daniel, was super helpful. I’ve never owned a bike and he helped me walk through the steps to look for based on my typical travel routes and LA roads, pros and cons of each model, then gave great recommendations for the extra accessories. I was going to buy off Craigslist but with customer service like that, I’m buying my bike here. Dope business name too.

Dude with glasses is a very rude. Im a new biker so i asked a couple of questions and this dude responded in a disrespectful tone telling me that made no sense. I asked about prices on products, and told me to check myself (again with a disrespectful tone). Only reason why its 3 stars is because of the guy that worked on my bike and another employee.

Limited selections but that’s irrelevant when the customer service, especially when you are the only customer in the store, is poor. No thanks, I’ll take my money elsewhere.

The owner lives up to his reputation. I came for a tune up and he ended up trying to charge extra for things that I did not ask for. He is rude, a «know it all» and a typical bike nerd who thinks he is the smartest guy on the planet.
I would avoid this place and go somewhere that appreciates your business rather than doing you a favor.

Came in for a tune-​up
Great customer service and price for services!
Very knowledgeable staff as well!
The only reason I didn’t give 5 stars is because my bike was a bit messy when receiving it & I had just cleaned before dropping off.

I bike shop in Los Angeles.
I have purchased 3 bikes from rolling cowboys bike shop over the last 3 – 4 years.
I would never go to anyone else in los Angeles. I have tried almost all the major bike shops in los Angeles over the past 20. You will not get the high quality service at those places than you would at Rolling Cowboys Bike Shop.
They are reasonably priced and very quick. They won’t keep your bike for weeks like the other places. They won’t try to sell you something you don’t need as well.
They are in it for the «Long Haul» meaning they want you to come back. Hence they will do what it takes to keep you happy.
As a bike commuter I appreciate that alot. I need to keep my bikes rolling and true all the time. Set in the center of LA it’s a great addition to the neighborhood and Los Angeles.
Winner of the best bike shop trying to save the world award. Winner of people choice award as well I believe.
Dan the owner is a certified mechanic and knows how to take care of your bike.
New Location but same great bike shop.