Ritech Exterminator

I cannot write enough praise to describe the expertise and professionalism combined with true caring and kindness that the owners of this company combined to solve my home’s maintenance problems.
John and Amy Kim are the owners and the 4^th company that I contacted regarding my termite and other issues with bugs, rot and the replacement of a whole floor of designed tile decking.
I bought my home in The Hollywood Hills Los Feliz Oaks area in April of 2014 and was told that I needed to have the house tented and needed a new tiled deck due to water damage. In the process of moving from Boston and Santa Barbara and the combining of 2 homes into 1 had simply left me overwhelmed and I literally forgot to address these repairs before moving into my new home.
I panicked as we had moved into the house and I have severe allergies and asthma and was so worried about toxins.
As stated earlier I looked into 2 companies from Beverly Hills and 1 company in Studio City. After having each of them come out and inspect my home, I found myself infinitely frustrated as some could do the tenting but not the deck with its Spanish Hacienda tiling. Their prices were outrageous and as I stated none could do the work in full.
A friend referred John and Amy who manages 16 apartment buildings in Koreatown and suggested I have them come out to the house and do an inspection. (Please also note my friend made them aware of my asthma and allergies.) John came out to our home and was thoughtful and took his time really assessing the damage and what needed to be done.
Unlike all the other exterminator companies they are comprehensive in their range of what they may provide as they took care of our water leak, damaged basement, damaged patio deck, and they were able to match the tiling I had on 4 floors of the house. In addition they tented the house to eliminate termites, removed dirt that was creating beetles and did so many tasks to get my house safe that I cannot ever express my gratitude enough.
And in addition to everything that they repaired, all was performed at a reasonable cost and high quality. I was not left sick with a toxic home.
Amy came to the house and lovingly helped and advised me on what to pack how to do everything to prepare for tenting; it was seamless.
Additionally unlike most contractors I have had in my life they did not take longer or add more money to the estimated price.
John and Amy Kim represent what every business owner should have: integrity, honesty, hard work and they take great pride in the high quality finish of their work.
Literally I wish they could be my plumbers, do my AC, manage my home’s every need; this is how utterly amazing my experience was with John and Amy who own Ritech exterminators!

We had couple termite companies for inspection, and we determined to go with Ritech, the inspector gave us a very good confidence with the report and they have 2 years warranty, we did the fumigation and they explained very careful for our concerns. Good job and we have introduced this company to all of our friends.

Ritech, John in particular, did an escrow inspection of our property about 2 months ago. Based on California law, they are required to test shower pans for leaks, this was never performed. As a result of their shotty inspection service, we are now without a shower and looking at over $ 7K of repair costs for our shower pan to be replaced and repair our neighbor’s unit below. John came out and inspected the shower after the incident and said he would call me later that day with his recommendation. He never called. I have left multiple messages at the office and on his cell voicemail, he is now ducking my calls. We are forced to file a complaint with the Structural Pest Control Board for resolution at this point on top of file a home owner’s insurance claim that will undoubtedly raise our premium going forward. Avoid using this company at all costs, they are unprofessional, unresponsive, and negligent.

Great customer service from the start, never had issues getting a hold of someone even on the Sunday I needed an answer to a question. Overall a great company.

Disappointing experienced with this company. They tented my house recently and the contact was MIA during the process. A number of problems developed and John Park would not return calls or get back to us. We can appreciate that things may happen and emergencies may come up but that is where somebody with good customer service skills would shine. He kept blaming the contractors and other people and would not really help out.
We can appreciate that the people he hired may have caused the problems but we had hired this company and we were paying this company not other vendors. John really should have been resolving the issues. The fact that he never returned ANY phone calls to any of us was most disappointing as we were left hanging. In the end he provided a discount, but it really doesn’t’ make up for all the hassle and his lack of response.

I needed my house to be inspected for termites. I called Ritech and they were very friendly and helped me. They were able to give me a free inspection right away. I was pleased for the fast response. I highly recommend this place to people. If you like friendly customer service and fast response, this is the place to go!

The worst termite inspection company ever. They supposedly «inspected» a home and gave it a clearance for no termites or termite damage. A second company came out not only found termite damage but the termites were actually crawling out of holes in the windows and swarming during the inspection. Do not trust your home to this company.

As a Realtor and licensed for 15 years I have worked with a lot of termite companies. Most of them are okay and do a pretty decent job and are quite good at customer service.
Then about a year ago I heard of Ritech from the Assistant Manager in my office.
I gave them a call as our usual termite guys were too busy to fit us into their schedule.
These guys set the bar high when it comes to client service and professionalism.
In a city where termite companies come almost as plentiful as actors, Ritech set themselves apart by believing that offering hands on, top notch service to their clients will result in a life long partnership.
They are right! This has been the case for myself and many agents in our office.
We pick Ritech to do the job every time. And we would never think of working with anyone else. If you want top service and same day inspections, we cannot recommend Ritech highly enough.

They have been efficient, very fast to schedule the appointment from the moment I called them. We had subterranean termites, it has been treated very well. Thank you.