Pep Boys

If you ever need to get your car checked out, I would highly recommend these guys at this particular location. This is my third time taking my car in and the customer service is nothing but excellent. Not only do they get the job done, but they are very genuine and thorough which is hard to find these days. Thanks again Andres, Roberto, and Jose. Don’t hesitate to pay these guys a visit!

Great service! I went here this morning for engine coolant and they were super helpful. Freddy and Michael were great. I highly recommend this Pep Boys.

Stay as far away from this place. Went in for 4 new tires, front and back brakes, rotors and oil change. My brakes didn’t last 2 months! Such terrible job! I’m not the only one that had the same problem apparently my friend had the same issue. Never again thank you! !

I really don’t understand why this place has such a mediocre rating. I’ve been here on four separate occasions: 1 flat tire, brake lights that inexplicably would not go off and 2 oil changes. Each time, I had nothing but great service. In the case of my brake lights, it turned out to be a little plastic bolt that had broken down over the years, preventing the lights from turning off. The service guy, Christian, screwed in a new bolt and fixed the problem in less than 5 minutes and didn’t even charge me! That made me go back to PB’s when my tire blew. Got it replaced in a reasonable amount of time, even though there was a packed waiting room when I got there. And today, I got my oil changed, wiper blades replaced and a couple of burnt out tail light bulbs replaced. I made an appointment online in advance, and I was in and out of there in about 40 minutes. Outstanding. Reina handled the transaction and was very friendly and professional. I was genuinely shocked when she told me my car was ready so quick. I had always been a Jiffy Lube customer, but I feel the service here is much better.

So i just realized making an appointment is pointless even for a simple oil change. Probably only 2 – 3 customers including me at first. Appointment set at 5pm. Checked in with front cashier at 5. Browsed around store for 30 mins. Bought some stuff came back to waiting area. Saw my car on same spot where i parked (hmm. I assumed they parked it on same spot. I assumed they were finished) so i waited another 5 if they were calling my name. Went to front around 5:46 they havent even started. Even the guy at front was surprised. Told me another 20 – 30 mins. That means another 40 mins. I’m the only person in the waiting lounge. Wtf? They havent even started on my car. Only one vehicle loaded in their bays. So much for appointments.
An extra star just because i was able to kill time in their store browsing around.
No one called me to inform that my car is done. So I had to walk up to the front desk to claim my car. Weird experience overall.

Oh man this place is just great, I had a problem with my radiator fan on Friday. So I called and set up an appointment for 1pm on Saturday and it only took them 30 minutes to actually open the hood and look at it. But let me tell you the real magic, in only 3 hours they discovered exactly what I told them was wrong, the guy called me asked to do a diagnostic for the low low price of 149.99 so naturally I walked over and took a look. He told me they needed to find the specs. Luckily I found them myself within minutes. After talking to the mechanic for 30 seconds we discovered all it needed was a new fuse. PRESTO!!! To think it only cost me $ 160 for me to figure out for them they only needed to change a fuse. I am TRULY BLESSED to have found this amazing company. F*ck this place, go literally anywhere else. …and emailing customer service doesn’t solve anything, please don’t patronize me. The point of Unilocal is to tell real customers what they should be expecting when using establishments. And this one in particular is just looking to squeeze every dollar out of customers regardless of actual help performed.

Customer Service is horrific!!!
It took nearly 15min to get someone to come to the repairs counter to even talk to me!!!
I came in to get a tow hitch install that I already bought that had the light kit included. They put the hitch on but not the light kit so when I rented a trailer i was un able to use it because by law you have to have the lights! They said maybe the mechanic forgot! He opened the light package and put it on my back seat he didn’t forget! Nor did he tell me he didn’t install it or that there wouod be a seperate fee for it! So my entire weekend was ruined and I waisted my money getting a hitch installed that I couldn’t even use! Go somewhere else… save ur $ & ur weekend!!!

I was recently in LA for a quick weekend trip and was near this location on my way out of town headed to Phoenix when i began to hear something loose around my axle or in/​near my wheel. It sounded terrible and I began the discouraging hunt for a mechanic on a Sunday morning. AAA referred me to this Pep Boys and Reyna greeted me when I arrived. She recognized that I was in a hurry and had someone assist me immediately. He couldn’t find the answer so she stepped in and investigated herself. She found a rock inside the brake rotor that was causing the ridiculous noise, fished it out, re-​mounted my tire, and wished me a safe trip. Unbelievable service, speed, cheerfulness, and care/​concern. I couldn’t have been more satisfied with the experience.
Thank you Reyna!

This store has gone down the drain. Called in and was told one price, went in and STOOD there for 10 mins before they even LOOKED at me, and then they helped the guy next to me who came in AFTER me! They were rude, clearly uninterested in being there, and made it obvious they didn’t want to work on my car so they doubled the price when I already knew what it costed. Pathetic. NEVER going here again!

This place is always helpful when it comes to servicing my car. I started off with a set of tires and rims. Now I come to take car of my maintance issues that I don’t have the tools for. Reina has to be one of the friendliest and most helpful associate of them all! Main reason I come back to pep boys and spend my money! She’s quick to service my vehicle and get me on my way! I hope it continues to be my preference!

I recently took in my car for a simple oil change and a crazy humming of my wheel bearing. This was Saturday morning. I get the sad diagnosis that, yes, I needed to replace the wheel bearing. AND unfortunately the Hub was rusted to it. So I’d probably have to replace that too.
I get a call later that they can’t get the wheel bearing/​hub off the spindle? Because it has rusted so badly. My car comes from 8 years in Chicago, I wasn’t surprised.
What I loved about this Pep Boys and the service was they were trying EVERYTHING they could to get those two parts off the spindle so that hopefully I wouldn’t have to buy another new part. They were so helpful and friendly and updated me along the way.
Lets just say the thing was so rusted together, they tried coke to soak off the rust. (it didn’t work). Because of all their hard work trying to get the pieces apart, I didn’t get my car back until Tuesday.
I really really appreciated all their efforts to save me from not having to spend more money. They were so great at communicating and always friendly on the phone. Thank you for fixing my car!
I didn’t know how else to show my thanks. I hope this rating gets you over there!

I have 62 vw with a meyers Manx dune buggy body on it. The wheels are centerline split wheels with tubes. These guys (Christian is the man) went way way way out of the way to help me select and mount my tires. It turned out my tires had tubes in them and so they tries mounting them but my rims were leaking. They stripped of the old tires and gave me the rims back so I could seal them at home and bring them back for mounting. They charged me a minimum for all this and Christian wouldn’t even accept a tip. He said he would settle for a good Unilocal because he wants this Pep Boys to excel. What a place. You’ve got to try it.

I came in with a broken headlight without an appointment and even though all their mechanics were booked an amazing employee named Reina helped me out and changed the light on her own time. Within ten minutes I had a new headlight and was on my way.
I couldn’t have asked for better service!

I walked in Pep Boys and was immediately helped by a gentleman named Arthur. He was very knowledgable, showing me the different types of car batteries. I ended up picking out a Bosch battery which he rang me up for and even took to my car. Overall I had a good experience.

Friendly customer service, and I was in and out within an hour and half for a flat tire.
$ 139 for 1 high-​end new tire with installation which isn’t the cheapest, but I was in a pinch with a flat tire and had no choice.
The waiting room was no frills with a loud TV and no water/​coffee area.

Was told to come down and change 1 tire. When I got there they tell me to come back tomorrow because they are closing in 1 hour. why have business hours at all? and the job I needed done takes 5 to 10 min max. this place sucks. Oh yea when I called it took them over 10 minutes to pick up the phone. It just kept ringing and ringing. I guess if it takes them 10 minutes to pick up the phone, changing 1 tire will take a year. Maybe the employees want to close earlier and just do the motions until 9 but are actually closed earlier. I should have read the reviews before wasting my time here. This place has slow and rude employees. Pep boys will go out of business by hiring these employees. I even told the guy just put the new tire I’m gonna buy on the rim and I’ll even put it on my car myself. Guess he was too busy with the 0 other customers he had.

Had a good experience at the service department. Service manager Adrian was always professional and polite throughout the whole process. When I called for an update Chris would always be delighted to fill me in on the progress of the repairs and cheerful on the phone.
I would recommend this Specific pep boys to friends and family.

They rob me. I am extremely upset, mad just so angry. I called if they work with dealer insurance and they told me yes. They never explain that they were going to charge me $ 89.00 for diagnose. They asked me to leave my car and they will call me once they found the problem?! They told me 3 things my car had wrong they were going to fix all and at the end, They didn’t work on all 3 because «They don’t do that kind of job there» I agree to the job because they said they were going to fix it all! They over charged me for the job they did. The parts were $ 168.00 labor $ 382.49 for an hr?! total of $ 566.00 for coils … R u f serious, that’s ridiculous. They won’t call u if ur car is ready and they mess other parts of my car that weren’t damage. Don’t recommended, ppl r better off going to small shops or anywhere but here.
One start is way too much for this kind of BS.

One star is too much to leave for this place. Waited around for service for like 15 minutes. I asked an employee if anyone was attending registers and I got an ATTITUDE from this idiot!!! I’m sorry, sorry I bugged you at work… But don’t you worry, I won’t be back. Maybe you’ll change your attitude once this lame place closes down.

Wow, Really bad customer service. Must be from the top down because I spoke with a female Assistant Manager who was wildly rude. The counter rep informed her of my question before she got to me, after which she started talking AT me. When she was done I asked her if it was okay if I asked my question now. She was short with me and had a real chip on her shoulder. Hard to believe she is in management. Will not frequent this shop for anything after this.
Just not worth it.