Payless Water Heaters & Tankless Water Heaters

did respond quickly
service call money applied to fix it
asked for priority rush on part .
the vendor didn’t comply so no additional charge for priority mail
service call fee is reasonable…
expensive part and labor was over fifty percent of cost
about 15 minutes to install
would recommend but compare prices

Recently my 50gl water heater started leaking and I needed a replacement quickly. I called Payless Water Heaters and had a great experience. Sam, who answered the phone, said they could get someone out the next day and we set a 1:00 appt. Right on time LARRY showed up and had the right replacement water heater. He said it would take about 3 hrs to replace and went about his job. He completed the job in 3 hrs and did a 100% perfect, professional job. I am totally pleased with the company and both Sam’s and Larry’s work ethic. I highly recommend Payless for anyone who needs water heater work.

I purchased my tankless water heater from these guys about 4 years ago. They are the nicest most knowledgable and professional people. They came out this past Sunday for service and again great service and reasonable prices. I highly recommend PAYLESS WATER HEATERS!!!

Let me start by saying ⁵⁄₅ for our tech, Evan. He worked fast, was knowledgeable, and was pleasant and patient during a long conversation with my landlord who was (understandably) suffering from a bit of sticker shock. He even called his supervisor on the spot and arranged for a 5% discount.
We ended up needing a full water heater replacement after our unit gave out on a Sunday night. Payless uses Bradford White, a contractor’s brand, exclusively in their tank heater installations. They’re more expensive, but unlike the cheapies you can get at big box home improvement stores, the six year warranty is a genuine replace-​with-​a-​brand-​new-​unit warranty, whereas Home Depot, for example, prorates their warranty based on the age of the unit and makes you haul the defective unit back to the store yourself. As a tenant I’ve now been in two homes where a cheap GE water heater gave out completely in less than 5 years, so the upgrade is definitely something to consider.
Another thing to note is that, since Payless is a licensed business, their work has to be certified by a city inspector after it’s done. Not a big deal logistically, but pulling the permit (which Payless takes care of) is an added cost. In our case, it also meant modification or replacement of some existing parts to bring them up to code, so another added cost there.
At the end of the day, $ 1810 for complete replacement with an upgraded unit, all accessorial parts brought up to code, and hauling of the old unit. Whole thing was done in less than 3 hours. It’s steep, and you could most likely find a handyman to install a consumer-​rated unit for less, but my sense is that this is one of those areas where paying more at the outset may be cheaper than the extra maintenance that comes with going the unlicensed route. I’m certainly looking forward to not having to relight our pilot every time it rains.
4 stars instead of 5 because they did have to cancel on us Sunday night and come back Monday instead. Can’t be too mad though — Payless was the only place I could even get to pick up the phone on Sunday after 4 p.m. Seems like demand wayyyy exceeds supply in water heater services.

Juan C was great. He set us up with a water heater and didn’t up sell us too much. Professional job. Thanks!

Danny K. came to our house to evaluate our water heater. He was on time, polite, honest, and knowledgeable. We recommend his service and the company. Nancy H.

Quality is defined as conformance to requirements. Brandyn showed up on time, and was able to secure and install a top of the line water heater for one third of the price quoted by the plumbing company that spends a lot on advertising on the radio. I did not notice Brandyn’ aroma, but I’m sure it was fine. Brandyn carried on even though he twisted his knee loading the water heater from the warehouse. Thanks Brandyn. Robert E Wright

Terrific service. They sent someone out promptly and on time and Juan, the technician, was super nice. He fixed the problem right away explained everything patiently and clearly. A great experience.

Our water heater exploded just after purchasing our new home. Payless came out and gave an estimate for a tankless system. While I was not pleased with the initial price, my husband assured me it was worth it. Holy smokes! I love it! They provided prompt service and expert knowledge on tankless water heater installation. They did not try to upsell at all. I highly recommend Payless for any plumbing needs.

I actually had a really good experience with Payless. Larry came out the same day I called, we worked out a reasonable price and he replaced my heater on the spot. He did a really clean and thorough installation job. The company followed up by phone the next day to make sure I was satisfied. What more could you ask for?

My warranty company sent Payless Water Heaters & Plumbing out to fix my Tankless water heater. The technician opened it up and said that it was dirty and not maintained. He showed me how when the hot water is turned on, the tankless will work for only a couple minutes and then shut off. The technician advised that since it was a maintenance issue, the warranty would not cover it. He said that he would fix the issue the following day if I paid $ 480 right then and there. I said, «Will it stay on long enough for me to shower tonight or tomorrow before work?» He said no, don’t even try. He then called his supervisor and was able to get a better deal for me! $ 380, but I had to pay right then and there. He was «selling» a little too hard and I didn’t feel comfortable, so I told him I would call him back. Later that night I showered and the warm water was working fine. It has worked for the past two weeks without a problem. Their aggressive push is unethical at a time when you don’t have hot water! I gave them 2 stars because he did fix the tankless system with whatever he did, but wasn’t ethical. I see in other comments that they did the same thing to someone else too.

Our tech, Matthew K, was efficient and answered all of my questions.

Our home warranty utilizes Payless, so we were forced to use them, but we were very happy with their service. Mike came in and regulated. He answered all our questions and we were very happy with the water heater replacement. Their phone service staff was also very friendly and professional. Thanks guys.

I am giving the company 2 stars because of the unethical way they conducted their business with me. One of my tenant’s water heaters was leaking so I called the home warranty company I have a policy with and they sent Payless out to do the job. The technician said water heater needed to be replaced. The warranty company told me my policy covered the new water heater and labor but does not pay for anything above that (strapping, venting, modifications required by new building codes etc). They said that would be $ 464 dollars above the $ 950 that the warranty company was paying them. I was very surprised at the cost and called the Payless office to ask for an itemized explanation of what that $ 464 would cover and to discuss if each of those items were absolutely necessary. The woman who answered the phone sounded indignant that I was questioning this and in an annoyed tone told me she would have a manager call me back to discuss it. No one ever did call me back but within about 3 minutes of hanging up with her the technician who was waiting to get the go ahead to start the job from the office came up to me and told me his manager Scott just told him that they will not do they job unless I pay the $ 464 up front, in full, immediately. He said if I didn’t pay that now that he was instructed to pack up and leave and not do the job.
Obviously I was stunned and pissed, but I needed to get the tenant’s hot water back on asap and I couldn’t wait another day for the warranty company to send another plumber so I wrote the check out and the technician proceeded to do the job.
(And yes, no one ever called me back and I never did get any answers to my questions about the details of what I was being charged for and if it was all absolutely necessary).
Truth is, if their manner of doing business wasn’t so disgusting I would have given them 4 or 5 stars since the technician did do the job efficiently and the new water heater seems to be working fine. But it seemed like somehow this Scott in the office thought it was more appropriate to bully and threaten me than to call me back and explain what he was charging me for and why.
Needless to say, I have asked the warranty company in the future to never send Payless on any jobs to my properties.

Our water heater broke on a Sunday and water was pouring out all over our garage. We called Payless Water Heaters and Plumbing and Chris, the technician, came out. within the time frame we were given. He was very professional, honest, and friendly, explaining our options and the total cost to replace our old water heater. He removed the old water heater and made a phone call to make sure we would get a new one that day. Everything was taken care of and running perfectly within a few hours. Chris was amazing and I would definitely recommend this company to my friends. Chris made a nightmare of a day into a very positive experience!

I would like to complain about the service I received on my tankless water heater. I had Payless serviced on September 29 and was charged $ 398 for it to be flushed and blown out. Six weeks later, we got the same error codes and called them back to have a free service call since it was not repaired correctly the first time. The operator said that they would have to charge us again and troubleshoot with noritz. I refused — since they couldn’t fix it correctly the first time, I was unwilling to pay to have it done wrong again. The woman on the phone said «well, it is 7 years old», implying that I should expect to replace it instead of repairing.
I called another company that only charged $ 175 (same day on a Saturday!). He said that it was impossible that the filter was blown out 6 weeks ago. I am attaching 2 photos: one shows what the filter looked like after Payless supposedly flushed and blew it out, and another after the professional we had out today. He said that the tank still has very few hours and should still be under warranty for 3 more years — ie. Not ready for replacement as Payless implied.
I emailed Payless to try to get our money back, but they never replied.

Our water heater broke and Chris came immediately and was able to fix the problem. He was very friendly and informative. I highly recommend him! Awesome dude.

Our water heater just broke and Payless Water Heaters sent Chris out to take care of us. He came very quickly and was super helpful, nice and got the whole job done in less than 2 hours. He was also very knowledgeable and provided me guidance on how to manage the new heater. Thanks Chris!