Orellanas Tailor Shop

I had dropped off a dress that needed a very minor repair to Orellanas and felt like she did a great job.
Because of this experience, I decided to have her repair a new top that was pulling a little at the yolk due to the nature of the fabric. Initially she told me that it could not be repaired properly because there is not enough fabric to mimic the ruffles. I told her that if needed, she can use some of the fabric on the side to create the ruffles as the top is a little too big anyhow. She confirmed that this can be done and agreed it would be the best option. When I received it back I was mortified at what was done to the shirt. The ruffles are only suppose to be under the yolk but she went ahead and ruffled the whole front seam across compromising and changing the design completely. And to top it off, one side had more ruffling than the other so I’m not really sure what exactly they were going for here.
When we brought all this to her attention, she got really defensive and questioned if my top was actually even new because it «looks old.» After explaining and showing her the obvious faults she was still very defensive and went on to say that all her tailors are very good and they work on $ 2000 dresses all the time. She finally agreed to redo the top but wanted me to wait another five days. I don’t feel like it’s fair for her to make me wait that long while she fixes something they screwed up. Had she just acknowledge the botched job then maybe I would feel better about leaving the top there but the whole situation was making me uncomfortable. I explained to her that I don’t want to wait another 5 days for my top, especially since they were the ones who messed up and she said we can take it if we want. When I asked her about refunding my money for her botched job, she refused. I didn’t want a confrontation so I just took the top and left.
I find this business to be highly unprofessional. Any one who takes pride in what they do would immediately repair the top and get it back to me as soon as possible. She never even apologized for the inconvenience and her defense was «it can’t always come out the way you want it.» This really baffled me. If you aren’t able to accomplish and deliver what I need done then don’t take the job. Now the whole style of the top has been compromised and I have to pay someone else $ 25 to fix her mistake, on top of what I paid her to screw it up.
I wouldn’t recommend this place simply because of her lack of customer service. If you receive something back and are unhappy with the result than you are shit out of luck because they think really highly of themselves.
I’ve attached photos of what the top is suppose to look like and how it was returned to me, with holes and all. I understand that the nature of the fabric is delicate but they should have also treated it like so.
Very disappointed + upset.

Was referred here by Richard’s Tailor Shop.
Was quoted over $ 100 on a dress elsewhere, got it done here for $ 20. Did an ok job as far as I can tell — for a $ 40 dress, it was sufficient. Also got some designer dress shirts for work shortened here for $ 15 each, and it was a decent job.
In reference to my fellow Unilocaler Binky F., I wouldn’t take a $ 1200 cashmere jacket to a place in the fashion district that’s cash only. If you can afford the jacket, get it tailored at a full service tailor where you have some sort of insurance on it. For example, If you buy an Armani Tux, Nordstrom’s in-​store tailor is actually fairly priced and will always do a good job. If not, you can bring it back and point out the issues. Don’t try to save $ 50 bucks on a $ 1200 jacket, or don’t own a $ 1200 jacket.
TL;DR: bring your low cost clothes for low cost tailoring. Take your expensive items elsewhere.

I have gone to Orellanas now a couple years. First time to get a dress altered only days before my best friends wedding and she did a great and efficient job! A year after that I lost 20 pounds and brought her my entire work wardrobe and did a great job and very inexpensive! The only reason I didn’t give her a full 5 star is because I did come two days after the day we agreed to have my suits ready and it had not been done so it was inconvenient to come back since I do avoid coming to DTLA due to parking. Besides that I’m happy and will continue to use her services.

I am happy how Orellanas Talor work, the people that work ther are very nice. They are very responsible. I always tack my cloths ther.

Over 4 years of living in Downtown LA I have been to several tailor shops in my hood. Monte Carlo was way to expensive and the work was done off site making the inevitable corrections impossible, Nams was cheap and quick but low quality and distinctly cold customer service made it not something I would do again.
Then my girlfriend turned me on to Orellanas. This was her go to shop for everything from massive dress reconstructions to custom pillow cases. Her ability to speak Spanish gave her an advantage that I used to form my own alliance.
They have since worked on several suits, jackets, vest and even stuff that isn’t normally tailored. Pricing is in the standard to low end of most DTLA tailor shops with hens being around $ 5 – 6, jackets taken in for $ 15 – 17 etc.
I am half-​way tempted to bring them my entire closet.