Millennium Biltmore Hotel

Just attended an event at Biltmore. The event was wonderful but the hotel registration and check in was a total nightmare. After reserving 4 rooms it took 1 full hour on the phone to add my guests names so that they could access keys on check-​in. Once my first guest arrived and was unable to get a key, I spent 70 minutes standing at the front desk again making arrangements. Once again, when guest 2 arrived, no cigar. Another hour to make sure my guests were not asked for credit cards. It is literally the most confounding and frustrating experience I have ever had at a hotel. Parking guys, great. Bellmen, great. Servers, great. Registration, check-​in and check-​out was soooo time consuming that it ruined my entire weekend. I won’t be back.

Just stayed here and often don’t write reviews for much of anything, unfortunately I feel compelled to say avoid staying here if you like your belongings. The second day i returned to the room i noticed my belongings had been rummaged through. After hearing another patron state they had items stolen, it all but confirmed my suspicions.
If privacy is something you are looking for, this isn’t the place for you.

Save yourself the hassle and stay somewhere else. Amongst all the cons this hotel offers, here’s my highlight: lube all over the tv remote. Oh eww right? Which makes you question about everything else… Ghostbusters!

Do not stay here. Please. I checked in on Sunday 6−12−16 been working a gig for E3 convention. It’s now Wednesday night/​Thursday Morning. I worked 13 hours today. Came back to the hotel at 10:45pm or so. My key would not open my door. So I went to the front desk and asked the clerk to reprogram my key. Walked back up and it didn’t work again. I went back down to the lobby asked the clerk to give me a new key programmed since the old one didn’t work. Went back to my room and it still didn’t work. Went back down stairs and got yet another key that still did not work. It’s now been 30 mins of trying to get in my room. They finally send security to get me in. Security shows up and gets me in my room. Come to find out I have been robbed. Missing cash and tools. The security came up to «wrote a report». The head security with the security guard who got me in my room with him proceeds to «write the report» on what looks like the back of a recite. I get I am screwed and I said it when I saw how he was taking the «Report» and he agreed with me. Wow. Unreal. I am missing cash, tools, & medicine.
I will never stay here again please if you are a traveling working man like me head my warning.
Update.
I woke up and got called into work early. I set up and decided to call the hotel to speak to a manager. The manager was aware of the theft. He how ever immediately started an other story accusing me of smoking in the no smoking room. I do not smoke. He then tells me this is why I was locked out of my room last night. Yet all 4 trips to the front desk and the two security guards who came to my room to let me in had no knowledge of this or they never said a word too me about it. I then decide I need to go back to the hotel and check out with all my belongings. I get to the hotel pack up and check out. I then ask to speak to the manager who shows up with the security manager. I try to begin to make my case but the Bald Security manager keeps stopping me and talking over me. On the third attempt to make my point he says, «let me stop you right there…» And yet again begins to cut me off to tell me how it is. I then say this conversation is over. You keep cutting me off and won’t let me finish. He then tells me how he is been trying to listen too me. I then explain to him that in an adult conversation it usually works with letting the person finish talking and then it’s your turn to retort. Not cutting them off before they finish to make your point.
I have since called the police and made a report. We shall see where this goes. I do know that they told the police about this review. So it had the effect I wanted. Now I am getting the whole crew to write a review on how terrible this hotel is. Not only is this incident got a bad taste in my mouth but the bed in my room would partially collapse in three spots of the bed if I put my weight on it, the inside of the Windows have Black Grime on them from when the place obviously opened, there is no vent in the bathroom so you have to open the window to breathe, the carpet in the hallways bunched up in the middle and is a tripping hazard, and the management over all is not customer friendly. Please if you do stay here for budget reasons, then pack all your valuables up when you leave.

I’m very sad to only be able to give this historical hotel 3 stars.
The public spaces were gorgeous and luxurious, but that doesn’t carry over to the actual rooms. My room was a small room with 2 queen beds. I anticipated the small size given the age of the hotel, but what shocked me was how drab the room was. There was only one piece of «art» on the wall & the other 3 were beige & blank. The paint on the desk was severely chipped and not in a shabby chic way. The two head boards matched, but none of the other furniture seemed to match or coordinate except that it all seemed to have seen better days.
There was no mini fridge and I had a very difficult time locating the ice machine on my floor.
The bathroom was clean, but small. Once again, the size was to be expected & there was an additional mirror to attempt to make it feel more spacious. Unfortunately, the 2^nd mirror seemed cheap and old.
The hallway carpet was buckled on the 5^th floor. However, the elevators were quite quick.
A colleague was staying in a suite and hosted a meeting in his living room area. His room was also quite drab and the furniture seemed rundown.
Parking is $ 45 per day via valet.

If I could give them –5 I would.
The only good thing in this dump is the bar.
The security staff and maids steal people’s belongings.
Do not stay here!!!

DO NOT STAY HERE!!!
This is one of the most horrific hotels I have ever stayed in. My entire room had grime and built up dust all over the windows from the last 20 plus years. I had my Do Not Disturb sign on my door and came back to my room with my stuff moved around and the Do Not Disturb sign hanging on inside of door again. The staff is rude and security brushed me off when I went to talk to them about my room being gone through. I strongly suggest staying anywhere else but here. Not to mention they stole tools and money from my brothers room while we were staying there.

This is one of the dirtiest hotels I’ve stayed. The carpet was stained, the bathroom sinks and tub were dirty, and there was lint from the air vent stuck to the ceiling.
I would not recommend anyone stay here.

Such a gorgeous hotel rich with Los Angeles history. I am in love with the intricate details of this hotel. The drinks at the bar were delish. I had no issues with service here.
Here are some fun facts:
The beautiful Biltmore Hotel opened in 1923 and was the largest hotel west of Chicago. Known for its lavish architectural style in Beaux Arts and Renaissance Revival, this landmark housed six U.S. presidents and the early Academy Awards and was also the playground for famous celebrities and infamous gangsters such as Bugsy Seigal and Al Capone.
Info via:
There is cheaper parking off Grand Ave. and a parking garage next to the hotel off Olive St. There is parking validation at the hotel for certain major events.

An historic hotel with real elegance. You just don’t find them like this anymore. This hotel is a little slice of heaven. The lobby is a wonderful reminder of the past glory of Los Angeles and the close connection to the film industry. I stayed here for a conference and was surprised, given reviews, at how pleased I was to be staying at the Biltmore.
The entrance and lobby and associated rooms are grand. They’ve been well maintained. The front desk service was superb – quick and professional. I would have liked a greeting at the door, and/​or an opening of the doors to help getting my bags in. There’s service for cars, but not much else. If that service had been available, I would have tipped much more and I probably would have given a five star rating.
Most of the complaints about this hotel have been about the outdated décor in the rooms. My room, however, was very comfortable, very pretty, very clean and very well maintained. The fixtures are from the seventies, but they are in good shape. This inconsistency in design is fine with me. Everything doesn’t have to be perfect, just clean and functional, in my opinion. Even still, if the hotel chose to add retro design from the period of the hotel’s construction, that would be a plus.
After a long day at the conference, I just wanted to relax in my room, so I ordered room service. The service and the food were fantastic. I had a fine linguine dish and the dessert was fabulous.
Yes, you’ll pay (about $ 10 a day) for WiFi, but sometimes I want a break from the internet anyway and if you calculate in the cost with the lower cost of the hotel in relation to other nearby hotels, it’s still a value in my opinion.
Downtown Los Angeles is expensive, but the Millenium Biltmore was affordable considering the competition. The hotel is close enough to cool bookstores, restaurants, the equally historical library and more. The final point of this is the health club, pool, whirlpool, and hot and dry saunas. Included in the price for the stay, these elements just put the place over the top in terms of value. I like the authentic retro design of this part of the hotel.

I chose the Biltmore Hotel LA because I was traveling for work and would be coming in late each evening so it was important to me to have a restaurant and bar in the building as well as valet parking. Being a wonderful historic building was a bonus leading me to believe the service would be just as wonderful. Unfortunately, when I made the reservations the staff person neglected to tell me that filming for a Showtime movie would be occurring on the days I was reserving and that the restaurant and bar would be closed, the lobby moved to a temporary desk somewhere else in the building and a very long valet parking line.
It was clear the staff was busy accommodating the «movie» people, not their guests. I was shuttled through back areas so I wouldn’t interfere with the filming on several occasions and sent down the street for dinner. It is a beautifully restored building and it would make a lovely setting for filming. I would like to have been informed at the time I made the reservations that there would be a multitude of inconveniences for their guests especially when I asked specifically if there was a restaurant and bar and valet parking. I was looking forward to a morning latte and pastry in the beautiful café, enjoying the Gallery Bar in the evening and not having to schlepp my bags from the public parking garage a block away but this was not the case.
The room was somewhat updated without losing the historic character. The only issue was that the sink didn’t drain. It backed up immediately and appeared to have been going on for some time as indicated by the cellophane tape on the outside of the bowl holding the plunger lever down. Housekeeping Services «fixed» it by unscrewing the plug which did allow it to finally drain overnight only to refill after each use.
When I checked my credit card bill I found that there was an overcharge of $ 200. I called the finance department and asked them to reverse the charges. I was shocked when I was told that was common practice and it would reversed in a few days. Once again, I would like to have been informed when I checked out that I would be overcharged on purpose only to be reversed at a later date. To cap off the entire experience, the woman in Finance hung up on me when I asked if I needed to contact my credit card company to clarify the overcharge. Too bad the disdain for the customer overshadows the historic beauty of the building.
Such a lovely building and such poor service. It’s impressive that staff training could teach employees to be uncaring and rude to the very people who are paying money to be treated just the opposite. It was exactly the kind of place I would have loved to come back for a long romantic weekend with my husband but not now. Lets hope there will be lots of filming going on there because the guests clearly aren’t a priority. Unless you have money to burn, buy a postcard and enjoy the architecture without the poor service. Another chance? Not me.

The Biltmore hotel. Seeped in LA history and a must see for anyone visiting Historical downtown LA sights.
The actual splendor of this hotel is awe inspiring. The attention to detail and the atmosphere is truly romantic. You truly get a 1920s sense when you’re in the lobby or any of the common areas.
Unfortunately this hotel serves more than just a Historic land mark. It is also a business and one that is run poorly, has unsatisfactory fixtures, and is very misleading from the beautiful façade.
Our individual experience will greatly differ from others, but the fact that our 3 day stay was marred with misfortune is unsettling. Especially when the staff seemed so indifferent.
We prepaid and booked a Club room paying higher fees for said room. Our room was double booked and we were moved two a standard room that wasn’t large enough for our party. The «oh well so sad» feeling was very unsettling and they even refused to reimburse us for the night that we paid for a Club room. They did offer to reserve our paid room for the next night, but if we didn’t cause commotion about it, they would have kept us in a standard room while charging us for the ClubRoom rate. (We only were offered the swap after we went to the standard room and saw how small and dilapidated it was). So they offered us our paid room for the final two days, but I couldn’t move my bags into that new room until at least 3pm.
The last night the power was completely shut off for the entire hotel. They offered Chem lights for us to navigate our rooms, but toilet and shower services were not working in the restrooms. Very upsetting that no one could use the restrooms till 5am the following day. When the power was finally restored it was followed by loud alarms (believe fire alarms) in the middle of the night.
The breakfast they offered was great and I really enjoyed each meal. The Omelets were on point.
This experience was something that I will always remember so thank you Biltmore for giving me a memory of this trip, but I will never give this company another dollar of my money. There are too many places that will offer you a luxury feel at the same price. You can enjoy the lobby area for free then head back to your nicer hotel and get good sleep.

The architecture in this hotel is Amazing! Like s merging out of a movie. Then the history of the place is really cool. It used to host all the academy awards in their Crystal Ball room. It’s in Downtown LA, in the heart of the action, they were filming a commercial right outside the hotel!
Customer service was great too, first night we got there (Friday), we had an issue with our room, so they upgraded us for free the rest of the weekend. Had an issue with the remote on Sunday night, they sent people to our room immediately and it was 11pm.
We will definitely be staying there again and recommend it to anyone.

The Biltmore Hotel is a Los Angeles treasure.
Built as LA’s first real luxury hotel in the 1920s, it hosted all the town’s big events for many years. The Academy of Motion Pictures had their first award ceremony here. Oscar is said to have been born as a sketch on a Biltmore bar napkin! There are several huge blown up fotos of Academy Awards banquets, and it is fun to pick out the stars you recognize… and wonder about the ones you don’t…
The Biltmore still hosts hundreds of events every year, even if the Academy has moved to larger venues. From Bar Mitzvahs to trade conferences, it is always fun to check out the events calendar when you check in.
The Biltmore has been in scores of films and television shows, so most people have a feeling of déjà vu when they first enter it. The original lobby off Olive Street is now the Courtyard Café. High vaulted ceilings were conserved and restored a few years ago and are magnificent. The feel is restrained opulence. Up the double staircase and past the elevator bank and you enter the main hall, lined with the ballrooms for large events, and opening onto today’s lobby and reception area. The Gallery Bar is a fabulous throwback to elegance of old. Pricey, but we’ll worth it.
Find your way to the gym and pool area in the basement. Nice, contemporary men’s and woman’s locker rooms, the Concierge can arrange for a masseuse if desired. There is a dry heat sauna, and off the pool, a steam sauna. The gym is all modern equipment and machines, but looks out on the most wonderful tiled pool you can imagine. It really is like you’ve joined Ceasar at his palace for a swim. A must see!
The rooms have all the modern conveniences you expect at a high end hotel, but still keeps the charm that only comes from a place with its roots firmly anchored in the past. The beds are wonderful, the bathroom elegant, if not as large as we are used to now (the fact that every room had a bathroom was remarkable when it was built!). Thick carpets and comfortable arm chairs with a large desk for reading or working. Hidden flat screen TV for those who want it.
Up until last year we always stayed on the Club Floor. The Club Lounge served a great buffet breakfast, and wine, beer and snacks we’re served in the afternoon. Alas, cost cutting has reduced the Club Lounge to an unstaffed 10^th floor living room, definitely not worth the extra price!

I’ve been to the Biltmore a few times before for events (wedding, parties) and always thought it was a beautiful, classic hotel. The lobby is lovely, as are the ballrooms and the service is always great. I was able to actually stay at the hotel this past weekend and unfortunately, the guest rooms are where the hotel is really starting to show its age.
Let’s face it, the rooms look old and dated. The lighting isn’t great, carpet looks shabby, air conditioning is noisy, rooms smell kind of musty. The bathroom was also small and the toilet with the metal lever thing reminded me of a public restroom. I had a «special» LA Marathon rate of $ 169/​night (+ taxes ended up just under $ 200/​night). Definitely overpriced. Valet parking is an additional $ 40/​day (or you can park across the street at Pershing Square) and internet is another $ 9.95. I would say the rooms are two star and the rest of the hotel is four star. I wanted to check out their indoor pool, but unfortunately I didn’t have time. I think they’re in the process of remodeling the rooms, so hopefully things will improve by the next marathon!

What an absolutely beautiful venue.
I came here for an awards ceremony so I could not tell you how hard or easy it is to work with the events services for the Millennium Biltmore Hotel, but I could tell you my experience as a guest.
Parking is not too bad. You could always partake of their valet services which is available at their Grand Avenue entrance. If you do not wish to do so, there are public parking available elsewhere such as in Pershing Square, across the street from the hotel (east of Olive) and the public parking lot on the northeast corner of Olive and 5^th Street.
You may enter the hotel from Grand, Olive and 5^th Streets.
Signs and personnel are available to direct you towards your party whichever entrance you might have used.
Before the main event, some «booths» were set up at the «Tiffany Room» adjacent to the Crystal Ballroom for the guests’ resources. Along the center of the room, tables were set up displaying vegetable crudité, slice fruits, and pita with hummus, French onion dip, and some sort of green sauce that I could only guess might be avocado with sour cream dip? Whatever «it» was, «it» and the others were very good.
When it was time, the doors to the ballroom were dramatically opened and we were free to find out assigned seats.
On each setting, already in place, was salad (just greens). The servers were very quick. As soon as a person is seated, they would offer and pour the dressing. A very good dressing, I might add.
Added to the «display» on the table is the dessert, a single serving of cheesecake. But a single giant serving it was.
Though the chicken was a wee bit overcooked, the sauce on the chicken is awesome. I wouldn’t mind if they were a bit more generous with the sauce. It was a very good curry-​like based sauce.
The risotto was very good and cooked well.
I cannot emphasize enough how beautiful this venue is. From the entrance… to the hallways leading to the event spaces… to the pre-​event space (Tiffany room in this case)… to the grand Crystal Ballroom. Grand really is the only word to describe it.
If you had to have a wedding here, you really don’t need to shell out for decorations, or lighting or too many flowers: The venue is eye-​catching and impressive enough.

Old hotel with good bones but outdated, not very clean, and truthfully overpriced given the above.
This chain needs to invest in paint, carpet, and removing the dust in these rooms and hallways.
The dust in the door vent in my room was chock full of dust that had to have taken years to accumulate.
Hotel staff is average in their customer greeting and clearly they lack sufficient resources scheduled for the registration area. Long waits without any acknowledgement of the wait. Really?!!
Location is great and the Bugatis Street Asian restaurant are the only highlights I can name. Wait staff at Bugatis is great!

This was a two night weekend getaway for me and the Mrs. This grand hotel still has that feel of luxury, and staying was delightful. Don’t expect modern décor or you’ll be disappointed. But what you can expect is excellent service and a feeling of nostalgia. Probably the most used film sight of any hotel.
I enjoyed the experience.

My coworker and I stayed here recently for a business trip and happened to be put up here since it was the cheapest rate at the time. If I had paid out of pocket I was be severely disappointed. It’s understandable that it’s downtown LA where everything is overpriced but this place could use some seriously renovations.
The room was outdated and dirty. Frankly, it reminded me of something out of American horror story. It was also freezing the entire time and the thermostat seemed to be broken.
The only reason for giving this place more then two stars was the service. The front desk girls were very friendly and accommodating as well as the bell men. If it weren’t for them I’m sure my entire stay would have been a disaster.

One of the first and best grand hotels built in Downtown Los Angeles. It’s known for it’s great architecture and elegance as well. One of the many perks of this beautiful hotel is that it’s right smack in the middle of Downtown Los Angeles for anyone to enjoy.

This place is GORGEOUS. If you are nearby just take a walk though, it’s pretty cool.
I came here for a training workshop so I was in one of the conference rooms. It was big and beautiful. The bathrooms were clean and classy.
I also ate at the restaurant inside the hotel, on the bottom floor. I can’t remember the name of it. The service was AMAZING and the food was delicious. I recommend this place!

Millennium Biltmore is situated right in DTLA and while the location is not the most picturesque, the hotel certainly is. Old school Hollywood glamour meets art deco boutique and creates a visually stunning experience that you will remember for years to come.
What stands out in particular is the hotel’s Rendezvous Court with a small café that you can get a breakfast. Gaze at the beautiful ceilings and relax with the gentle fountains in the background… it’s a pretty surreal experience.
The Lobby Bar with the grand piano and live music in the evening promises a nostalgic evening as well. We met a few friends here and had a good time.
The rooms are not the most updated and quite drafty. We stayed in the Club King Room & though the room itself was spacious, the bathroom was tiny and in dire need of an upgrade.
Parking is valet only and $ 45 per day. Call in advance and ask them to get your car to the entrance… even then expect a wait of about 10 – 15 minutes.

I was looking forward to staying here because of the history of the hotel and the pictures looked good as well. I use the Grant Hotel in San Diego as the basis for comparison when it comes to historic, older hotels. That said, this hotel was a big disappointment.
To start with, the rooms were small and not very warm. In fact, they were chilly. There was a rollaway bed in the middle of our room for no apparent reason that we had to call downstairs to have it picked up. Very poor first impression. The bathroom is just terrible. The toilet looks like something you would see in a stadium or arena bathroom, the shower had some old curtain attached to it and also had terrible water pressure. The toiletries were low budget as well. They really show poor when it comes to the bathroom here.
The room itself had old shutters that were falling apart and the view was of the middle of the dump part of the hotel where they didn’t even take the time to cleanup all of the equipment and trash lying around outside. Another fail there.
I would not return here because there are far too many options in Downtown Los Angeles now and this wasn’t worth the $ 300/​night.

Just sharing one encounter of interest. I am not suggesting this happens often or that one should venture to seek out such adventure. Given the history of the place — it’s really a cool place — it’s known for supernatural things.
I stayed in one of the Suites on business and from the moment I got off the elevator to the time I checked out the following day — interesting things happened. Getting off the elevator and walking down one of the many many long hallways, suddenly, someone was walking right behind me. I walked some and stopped and stepped aside, and this person who had no facial expression or focus walked right by me at a steady but similar pace. I then started following right behind this person, and when this person turned to another hallway, this person disappeared. Down the hallway, was a housekeeper who was starring right at me. I walked to this housekeeper and asked where the Suite was — and she just pointed down the hall. You can tell the employees have had their share of encounters because of their expressions. Can you really blame them for being a little nervous?
During the evening, lights would turn on and off, the little TV would turn on and off, and in the morning, some of my personal items moved while I was looking at them. I’d call that interesting. The Suites have names by the way and the one I was in was huge. Giant front room that looks like a meeting room, a very large bedroom, and a shower that rivals the YMCA in size. I had the whole place to myself. At least there was ample room for Ballet and Pilates for me — and my «extended guests.»
Not much has happened to me over the years with regards to ghosts really, but this encounter was definitely tops for me.

Historic building with a lot of character. The ghosts that hang out here was icing on the cake.
Club King room was nice. I really liked the furniture and the drape over the bed.
The lounge access was cool — there was a great view of Pershing Square from there.
Omelette bar in the morning. Nothing special.
A lot of people seem to complain about valet here. Well, here’s a tip on parking. Call valet beforehand to have your car waiting. Their number is on the ticket. If you want to gripe about the cost, perhaps Motel 6 is more your style. GTFO.
I’d stay here again.

Very nice hotel also lot of movies filmed there as well. Great place for a banquet has lots of style and elegance. Lots of room to explore and things to see. Very different from the likes of the Bonaventure hotel. It seems like an expensive place to stay as well.

Horrendous parking
absolutely horrendous
other than that, nice place…
but the parking…TERRIBLE
took 20+minutes to get my car
but nice place

Stopped by here to check out their bar. It’s a pretty famous hotel back to those old days. There were a lot of important events were hold there. Traditional Xmas decorations attracted a lot of people coming over for companies Xmas party.

Lovely old hotel I was happy to stay at while visiting for a friend’s wedding. Prices are affordable for downtown Anywhere, not just LA. Great nearby restaurants, walk to everywhere from this hub (which we did, or Über it). The old lobby is architecturally stunning, you feel like you are in a Spanish cloister with its beautiful carved wooden ceiling and rafters, comfy couches and bubbling fountain. The rooms are well appointed and enormous. The main hall photos from the early Hollywood era are intriguing and kind of creepy– I guess I’ve seen the shining too many times. Wouldn’t think twice about staying in this albino elephant of a hotel.

This is a luxury hotel that has been a premier choice of dignitaries and celebrities for over 90 years. This is where you find posh, upscale, sophisticated accommodations. Located across from Pershing Square, it is in prime position for the downtown traveller.
A little history: Schultze & Weaver designed the exterior in a synthesis of the Spanish-​Italian Renaissance Revival, Mediterranean Revival, and Beaux Arts styles. The «Biltmore Angel» is heavily incorporated into the design – as a symbol of the city as well as the Biltmore itself. The steel and concrete framed structure takes up half a city block and rises to over 11 stories.
The interior of the Biltmore Hotel is decorated with ~ carved marble fountains and columns, massive wood-​beamed ceilings, travertine and oak paneled walls, lead crystal chandeliers hang from the cathedral like ceilings. Bronze stairwells and doorways, fine artisan marquetry and mill work.
The current lobby at the hotel’s Grand Avenue entrance still has its original travertine walls and oak paneling.
The Rendezvous Court was once the hotel’s lobby but now used primarily for afternoon tea. It is decorated with a Moorish Revival styled plaster ceiling painted with 24 Carat Gold accents, two original imported Italian chandeliers from 1923, and a grand Spanish Baroque Revival bronze doorway, whose astrological clock still keeps time today. Two figures appear on the stairwell front – on the left is the Roman goddess of agriculture Ceres, while on the right is the Spanish explorer Vasco Núñez de Balboa.
The one area I was not able to access were the ballrooms and the indoor pool. There was a photograph depicting the health spa area, which was all the more enticing. Brass railings, teak deck chairs and mosaics on the walls and floors — reminiscent of 1920’s ocean liner. One of these days I’ll be spending the night here for the full experience.

I usually love old hotels with history but this is not one of them. If I was visiting someone in the lobby, I would be in love with the hotel. Unfortunately, I stayed for a few nights so I was able to see the condition of the rooms. Everything is old and out of date, with the exception of the tv. The room was dark and the lamps did not provide enough lighting. I opened my plantation shutters to get some natural light and I faced a brick wall!
The bathroom was small with very narrow counter space which could only accommodate a few small items. There was no space to place my makeup so I had to walk back and forth from the main room to retrieve the items I needed to get ready. When I say small counter space, I mean small. You can’t even place a travel blow dryer on it. There was no vanity mirror in the room and due to the poor lighting, the tiny bathroom was the only place I could get ready. What a pain!
Needless to say, this was not what I expected from a hotel which presents itself like the Fairmont hotels.

I get it. There’s history behind this hotel. There are architectural highlights. The downstairs and lobby are pretty grand. But man… you really feel like you’re in the 1920s. I had a 6^th floor suite, and it was a good size. But the big living/​dining room felt like it should have been featured in The Shining, the room smelled musty, and you can hear all sorts of construction, traffic and people, even at night.
The shower was fairly gross, and I couldn’t fit a bottle of shampoo, small tube of face wash, and hotel body wash in the shower without using the floor because of a lack of storage. The toilets feel like they’ll break. No counter space at all in the bathrooms. Out of paranoia, I checked my mattress for bugs because of some of the horror stories on Unilocal.Luckily, none around.
Want to park your car? $ 45 a night, valet only. I guess the staff was fine, but overall, I really disliked my stay here because it just felt… gross. Skip it.

Excellent! I did get a suite upgrade due to the only space they had left (I guess).
People on Unilocal either love or hate it but the haters are whining about décor or valet service.
I loved every aspect from my check in to my check out. Food, room service, maid service, etc. was great. It’s an old hotel and very beautiful. So it’s not a Marriott stop whining.

At first I was afraid, I was petrified…
I kept reading the Unilocal reviews about this hotel not being up to par compared to others.
I booked through
and wasn’t sure what I was in store for *cue dramatic Lifetime movie background music*.
Check-​in was friendly and prompt and I was in my room in no time.
I really liked the layout– 2 beds, large enough space, decent size TV with cable, a little nook/​vanity outside of the bathroom and enough closet space.
The hotel is right downtown in the center of everything. Close by there’s Bottega Louie, Target, Macy’s Philz Coffee and many more awesome spots and lounges/​clubs that are within walking distance. No Über drivers needed and there are plenty of bus routes that pass through.
I think my only issue with the hotel was that the shower curtain and lining was super lightweight and kept sticking to my body when I was showering. If it were heavier or longer that wouldn’t have happened. I just kept wondering how many butts the curtain stuck to before mine.
Other notes:
Gorgeous and grand hotel.
Elevators can probably fit 3 – 4 people at most.
Nice bar/​lounge area.
guests are treated equally.
Very nice employees and valet.

Pros:
* This grand and ornate 1900’s historic hotel has one of the most beautiful lobbies I’ve ever seen.
* Centrally located in the heart of downtown, right next to the Pershing Square Metro stop, and about 20 – 30 minute drive to most main tourist attractions
* Luckily we got our room at a corporate discount so our WiFi was complimentary for unlimited devices. You still have to charge the $ 9.95 for 24-​hour rate to the room, and upon checkout they will automatically rescind all charges (so they said). WiFi isn’t bad but can get slow during popular hours.
* Beds are extremely comfortable with fresh clean sheets.
* Toiletries include strong hairdryer, shampoo & conditioner, facial soap, body soap, and toothbrush.
Cons:
* Because hotel valet parking is $$$, finding affordable garage or free street parking was difficult and close to impossible, which is a huge downside for the Biltmore. After a bit of circling around, we managed to find several free street parking spots 2 – 3 blocks away until 8AM the next morning, then moved our car to $ 5 – 7 flat fee parking (with time restrictions). Be sure to move the car right at 8AM because the ticket attendants are literally standing by at 7:59AM.
* While the lobby is glorious, the rooms are bare and could use an update aesthetically and hygienically. Every time I stepped into our room the fresh smell of fungus feet hit my nose and took a while to get used to.
* We still got charged for WiFi.
* Checkout experience was painful. The line was so long and I waited 15 – 20 minutes.

Optisch ein klares Highlight aber das Frühstück war die reinste Massenabfertigung und die Servicekräfte waren auch nicht besonders aufmerksam. Für so ein luxuriöses Hotel leider etwas enttäuschend! Die Zimmer waren in Ordnung und zurückhaltend stilvoll eingerichtet. Meiner Meinung nach etwas überfüllt.

Ein super Hotel, einfach grandios.
Sehr stilvolle Einrichtung, super Service.
Es ist ein riesiges Hotel aber es bag keinerlei Probleme. Der Concierge kümmert sich um alle Wünsche, viele Ausflüge kann man bei ihm buchen.
Das Frühstück war auch super, mehr, als ich erwartet hätte.
Zudem gibt es einen hoteleigenen kleinen Shop in welchem man die eventuell vergessenen Dinge erwerben kann.