Mesa Garage Door

I wouldn’t even give them one star! Because we often have commercial shoots at our home, we decided to go all out and purchase one of their most expensive modern doors. The motor broke twice and the panels began to chip. When asked about replacing the chipped panels, I received a response of «well it’s in the sun quite a bit.» I didn’t realize garage doors were not suppose to be in the sun! Hmmmm… When I finally got them to replace the panels, the colors did not match. Yet again, they blamed it on me, saying it was due to the sun changing the colors. I have uploaded a picture of my garage door, that they refuse to fix. I spent over $ 4500!!! Public warning: DO NOT USE THIS COMPANY!!! Horrible customer service!

They have poor customer service .Been waiting all day no phone saying won’t be here .My door collapse on me yesterday .Call make apportment .Tech call to confirm and no so .So I wonder what to do. Everytime I call left on hold in definite .Mad customer

My husband called about the $ 399 garage door deal. I said yeah I bet they’ll say that’s just for the door. So my husband called to ask. The Mesa person on the phone said yes that price includes installation and molding. So we scheduled a worker to come out and take measurements. He then hands me the estimate. $ 399 for the door $ 50 for molding and $ 29 disposal fee. Total $ 478 without automatic opener just your regular standard you open kinda door, with no windows, windows was $ 138 extra– So much for a $ 399 deal. So I went with someone else that had quoted me $ 455 for the same thing

Do get garage door from them !
They coming so late and so much excuse .
Lots mistake ! I’m so tired to deal with them.

Scheduling sucks!!! Had my father rescheduled 3 different times. On the final call the rep wasn’t even responding. A total of NINE HOURS of my father’s time was wasted. When the installers came, they didn’t have the right amount of materials to even get the job started. This company is a joke

This company does not stand behind there warranty, work or products! We got 2 expensive doors with new openers also. One opener is so loud they won’t replace it, the other broke and the garage door slammed on my car in which I had to fix then one of the panels bent and they claim they no longer carry it so it’s all on me or get new doors awful awful company!

My parents live in LA and had 2 doors replaced. The prices were comparable to other estimates they received. After the doors were installed, they noticed one of the doors could still be opened on the outside. They called Luis in the installation department and he kept them on the phone while he found someone to come out right away. The problem was fixed quickly. Everyone involved was professional and cordial. Kudos to Luis for excellent customer service.

Worst garage door company ever! After six weeks and they have ordered the wrong parts for a new installation three times. They put you on hold for ten minutes or so and claim that you’ll be so satisfied that you will send a check before they finish. Really!! Keep looking for a professional company.

They have a real problem with their record keeping and scheduling. More than once they scheduled an appointment and then failed to show up. There are only so many times they can say «We’re sorry» before I move on to a more reputable business.

Their 399 tv ads is fake! The sales man can and wasted my time saying my door size is irregular and they have to get a bigger door and cut it etc. I bought a new door from lowes and they didn’t say my door was irregular size. They are running a scam!

Good when you need a cheap door installed fast. I’m very happy with my door, however there was some miscommunication between the estimator and the guy that actually did the install. Had to have my appointment moved two times, which wouldn’t have been a big deal except I had already emptied my garage when they called to reschedule. Like the door but definitely need better communication.

Salesman who came to the house was very nice but could not lift open a broken garage door to look. He assured us it was not a problem. Prices were not what we expected from commercials, add ons to the price everywhere.
Installer came and first informed me that salesman didn’t put the proper amount of lumber pieces in the order. He sent me to Home Depot rather than be charged a huge amount for one 2×6. When I returned he had the door up and then told me that a 4×4 next to the door had a little termite damage. The door was already attached to this 4×4. When I asked him why he would bolt the door to an obviously defective piece of lumber he said that «well I’m done, now so it cannot be changed. I offered to go back to the store and get a new 4×4 he said it was too late. He said that he couldn’t do anything cuz the salesman didn’t note anything on the order. This is so bogus. I had to pay for a contractor to remove everything and replace the beam. The beam was completely rotten and costs hundreds to replace. I will never use this company again and tell everyone to avoid them.

I own multiple houses in the area and have always purchased my garage doors from Anaheim door. I kept seeing Mesa’s commercials so I decided to try Them. Salesman Greg Stone came to my house and gave me an estimate. I wrote a check that day for the entire amount, $ 1,300. Greg said I would get a call on Monday April 15 with an install time. We were never called. Tuesday April 16 I called Greg to find out if we were still getting the install. He offered no help and told me to call the 800 # and ask them. After 30 minutes on hold they got me on he schedule. I opened the house and told them I’d be back later
I get home and they were gone but the new door was in. I tried to open the garage… it didn’t open. I called the 800 # and they said the motor didn’t work and I would have to call back in 2 days to see when a new motor would be in stock. No note, no phone call, just let their customer come home to this mess. After 4 days with a lot of back and forth it was finished. They are sloppy and have poor customer service. They didn’t even put lightbulbs in the new garage door opener I bought from them. Spend the extra $ 150 someplace else and save yourself all the headaches, lesson learned.

I had Mesa set up a new garage door for my mom’s house. After a quick phone call they arrived the next day and quoted me $ 900 just for their highest end door. I agreed and set up an appointment time next week. They were very fast and professional throughout the following installation process.
A few weeks later the garage opener that my mom had for 25+ years finally died. We gave Mesa a call and they came by the next day and I decided to have them install one. It came with sensors and it took less than an hour to install for $ 500. Also, the opener is covered by the manufacturer with a lifetime warranty. They were quick and did a great job with the install but they charged way way too much. I could’ve saved $ 100 if I just bought one from sears and had my handyman install it but I preferred the convenience and 1+ year of labor covered with Mesa.
Bottom line Mesa is great for garage doors + installation. For garage door OPENERS + installation they will abuse you in cost. However, if you want convenience and some peace of mind, this may be the better option for you.