LBC Mabuhay USA

I rate them 5 because I have been satisfied with Their service. I used to send only by air and recently I started using their cargo. Always in time as expected. I was reading other comments about last year’s delay. I remember that customs in the Philippines was having a big delay. It wasn’t LBC’s fault…

Excellent service. Very professional. Electronic devices are quite pricey. But my girlfriend received the box quickly. Of course I shipped by air. But no lithium batteries because they explode.

I have used their service 3 times across the years to send documents or cargo to the Philippines. Customer service wise– they were straightforward. They told me about their leadtime and it was easy to check the status online.
In terms of scheduling the pick-​up for balikbayan boxes, I got a call in advance from one of their reps that they cannot pick up before 8am. We agreed at a later time then. They told me it takes 45 – 60 days for the shipment to arrive and true enough, my relatives received the balikbayan box within the leadtime.
I plan on using LBC again in the future.

Very rude unprofessional employees specially the younger guy, this people act as if we owe them for using their service. I did call LBC customer service and complaint about their personnel attitude. This people needs retraining as it is clear they have no clue on what CUSTOMER SERVICE means.

poor customer service!!! rude employee!!!

I don’t know what happened to this place/​business. This was our «GO TO» door to door delivery company hands down. HOWEVER, this past October we went to the Philippines. It was my dad’s first time to come with us so he was excited to personally hand out the pasalubong to our relatives there. Having so much pasalubong we had to send 3 door to door boxes. We sent them in August, thinking they will arrive there before Oct 16. The boxes arrived middle of November, 2 weeks after we fly back home to the States. What happened LBC? Then I tried out their 1 lb parcel air cargo which they displayed as taking 8 – 10 days… It took a month. Come on LBC whats going on?

If there is a negative star… these people deserves it!!! Poor customer service and employees are talking of their personal things while I’m standing infront of them. And it took me about 15 mins wherein I’m the only customer.

If there is a 0-​star rating, that’s what I would have rated this business. I’ve been waiting for about 2 hours now since my appointment time with them and they have still NOT arrived nor contacted me regarding the status of their pick-​up. I called to let them know of my inconvenience and they hung-​up. I took the time out to fix my schedule today and they didn’t even have the decency to let me know they’ve cancelled my appointment. So unprofessional. Do not use them ever.

I have been a customer of LBC for so many years. AND I have been an unhappy customer of theirs. The employees definitely need a rigorous training on customer service and handling public relations. THey not only are lousy employees, they are unprofessional and RUDE!!! Listen friends, we do not deal with these employees processing our money remittance for free and ship our boxes for free, they charge us money for every service they do for us. It is not fair that we receive poor customer service. These employees stay at the counters acting as if they are on their own lunch time in their own homes when they should be operating serious business with customers who pay for their salaries, including profits for their greedy employer.
So, I suggest you consider other alternatives before going to LBC because they do not deserve your business.

What kind of business is this!!! Call their office phone during office hours, no one answers. I went to their office at eagle rock plaza mall and the staff are rude and gave me an attitude. I made an appointment to pick up my boxes next day but nobody came. They just lost a customer… I wish they close their business!!!

Send money. Send stuff. Deliver money. Deliver stuff. How hard is that? The answer is «not hard».
Yet, even that is not possible if the women over the phone gives us the wrong damn hours and the website is never updated. Stupid LBC.
By the way, there are a whole bunch of other options for sending money. Western Union, Cargo, and Atlas all do it…
Stupid ass trip to Eagle Rock for no reason…